Technical assistant Work, Jobs in Oxford, Oxf (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
15h
Assistant University Safety Officer - Hazardous Agents
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- University
- Communication skills
- Annual leave
10d
Assistant Management Accountant
MotorEasy —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Work from home
Quick apply
IT Support Assistant
Serco Plc —Swindon
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
9d
Assistant Accountant
MotorEasy —Calcot
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- English
- Maths
- Organisational skills
- Annual leave
- Work from home
Quick apply
1d
Assistant Product Owner (Fixed Term Contract)
Oxford University Press —Oxford
- Up to £36,500 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee discount
Marketing Assistant
Hansford Sensors Ltd —High Wycombe
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Life insurance
Quick apply
Temporary Project Assistant (Legal & Information Review)
Dalcour Maclaren —Bicester
- Free parking
- Annual leave
Quick apply
Postdoctoral Research Assistant
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Doctoral degree
Customer Experience Assistant
Revvity —Abingdon
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
AI Engineer
Devopster IT Consultants —Newbury
- £30,000 - £33,500 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Machine learning
Quick apply
Therapy Assistant
Outcomes First Group —Newbury
- Monday to Friday
- Organisational skills
- School
Innovation Engineer
Smiths News —Swindon
- JavaScript
- No degree
- APIs
- Free parking
- Referral programme
Architectural Assistants & Newly Qualified Architects — Haines Gadd Greaves, Cotswolds
Haines Gadd Greaves —Charlbury
- £25,000 - £30,000 a year
- Full-time
- AutoCAD
- CAD
- Bachelor's degree
Quick apply
Specialist Biomedical Scientist (x2)
Deciphex —Oxford
- 8 hour shift
- Laboratory experience
- Mentoring
- Annual leave
Quick apply
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
Senior / Principal Designer (Landscape Architect / Architect) – Freelancer
Gillespies —Oxford
- Remote
- AutoCAD
- English
- Mentoring
Quick apply
Head Coffee Roaster
Ue Coffee Roasters Ltd —Witney
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
Quick apply
8d
Assistant Characterisation Specialist - Waste
AWE —Reading
- From £29,490 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- In-person
- Free parking
- Annual leave
9d
Digital Press Operator - HP 25k/200k
ePac Flexible Packaging —Brackley
- £30,000 - £36,000 a year
- Full-time
- Computer literacy
- Mechanical knowledge
Quick apply

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IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
15 hours ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical assistant jobs in oxford, oxf

IT Support Assistant

Assistant University Safety Officer - Hazardous Agents

Assistant Management Accountant

IT Support Assistant

Assistant Accountant

Assistant Product Owner (Fixed Term Contract)

Marketing Assistant

Temporary Project Assistant (Legal & Information Review)

Postdoctoral Research Assistant

Customer Experience Assistant

AI Engineer

Therapy Assistant

Innovation Engineer

Architectural Assistants & Newly Qualified Architects — Haines Gadd Greaves, Cotswolds

Specialist Biomedical Scientist (x2)

AI & Automation Specialist

Senior / Principal Designer (Landscape Architect / Architect) – Freelancer

Head Coffee Roaster

Assistant Characterisation Specialist - Waste

Digital Press Operator - HP 25k/200k

I want to receive the latest job alerts for technical assistant in oxford, oxf

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