Technical analyst Work, Jobs in Stevenage (with Salaries)

IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Salesforce
- Agile
- Communication skills
- Annual leave
8d
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
3d
Flight Data Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
5d
Extraction Chemist
Tetra Tech —Bedford
- From £26,318 a year
- Computer literacy
- Quality control
- Computer skills
Business Intelligence (BI) Analyst
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Organisational skills
Quick apply
9d
Data Analyst
Huel —Tring
- Hybrid work
- SQL
- AI
- Annual leave
- Work from home
Business Analyst
Expleo —Milton Keynes
- ERP systems
- Agile
- Financial services
LC MS Analyst
Tetra Tech —Bedford
- Monday to Friday
- Laboratory experience
- Bachelor's degree
- Time management
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
SAP/BW Data Warehouse Analyst (Digital Technology)
Raytheon —Harlow
- Full-time
- Hybrid work
- Travel
- Computer skills
- School
Sustainability Innovation Analyst
BSI —Cambridge
- Full-time
- PMP
- Analysis skills
- Agile
- Annual leave
- Flexible schedule
IT Analyst, Field Support Engineer
Axiom Technologies —Amersham
- Full-time
1d
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
Network and Security Architect
MBDA —Stevenage
- £65,000 a year
- Hybrid work
- Free parking
Oracle Finance Business Analyst
Linx —Bedford
- Full-time
- English
- Bachelor's degree
- Travel
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Machine learning
- Travel
- AI
Senior Analyst (GC-MS)
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Bachelor's degree
- Quality control
Data Engineer
NICHE SKILLS LIMITED —Watford
- £39,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
Quick apply
9d
Senior Financial Modeling Analyst
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Master's degree

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IT Junior Technical Analyst

Science Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
9 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Desktop support
Microsoft Excel
Microsoft Outlook
Incident queue management
Mobile applications
IT service management
User account provisioning
Ticket management
Maintenance
Microsoft Office Suite
User account management
Continuous improvement
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
IT incident logging
Application support
Cybersecurity
Communication skills
VPN

Full job description

Description

Job Role

We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.

Key Responsibilities

Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
Record, priorities and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
Maintain accurate asset records, knowledge articles, user guidance and support documentation.
Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
Work independently where appropriate, while knowing when to ask for guidance or escalate.

Skills, Knowledge and Expertise

The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:

Windows 11 support and troubleshooting
Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
Endpoint support, device build, software installation and peripheral troubleshooting
Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
Remote support tools and supporting users across multiple sites
IT service management or ticketing systems, with an understanding of incident, request and escalation processes
Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
Clear written and verbal communication with technical and non-technical users
A proactive, organised and customer-focused approach, with a willingness to learn

Benefits

We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.

Career Development

We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.

About Sagentia

Sagentia is a leading global science, technology and regulatory consultancy. We excel in research and development, regulatory and safety services, and technical programme delivery.

Combining deep technical and scientific expertise with specialist industry knowledge, Sagentia’s consulting teams deliver best-in-class results against complex briefs.

Our culture is innovation-rich and outcomes-focused.

Quick apply

Refine Your Search

technical analyst jobs in stevenage

IT Junior Technical Analyst

Technical Business Analyst

Analyst

Flight Data Analyst

Extraction Chemist

Business Intelligence (BI) Analyst

Data Analyst

Business Analyst

LC MS Analyst

IT Support Analyst Apprentice

SAP/BW Data Warehouse Analyst (Digital Technology)

Sustainability Innovation Analyst

IT Analyst, Field Support Engineer

Data Analyst

Network and Security Architect

Oracle Finance Business Analyst

Senior Data & Insights Analyst

Senior Analyst (GC-MS)

Data Engineer

Senior Financial Modeling Analyst

I want to receive the latest job alerts for technical analyst in stevenage

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