Junior cloud Work, Jobs in Manchester, Eng (with Salaries)

Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
1d
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Software Engineer
Gemba Advantage —Manchester
- £40,000 - £70,000 a year
- Hybrid work
- Java
- AWS
- Software development
Quick apply
NSL – Cloud Engineer
BAE Systems —Manchester
- Part-time
- Hybrid work
- AWS
- Mentoring
- Agile
Senior BI Developer
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
3d
Senior Consultant, Manufacturing, SAP Public Cloud, Technology and Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- Manufacturing
11d
Senior Full Stack Engineer
Mark43 —Manchester
- £90,000 - £105,000 a year
- Hybrid work
- AWS
- Mentoring
- AI
- Gym membership
Quick apply
Senior Business Systems Developer
bet365 —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Quality control
- Work from home
Quick apply
1d
Senior Python Developer
NCC Group —Manchester
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
Quick apply
Team Lead, SOC
NCC Group —Manchester
- Full-time
- Hybrid work
- Azure
- Windows
- Computer networking
- Annual leave
Quick apply
Senior Data Engineer
CreateFuture —Manchester
- Hybrid work
- Travel
- Mentoring
Quick apply
Senior Ruby Engineer
Hulcan —Manchester
- Full-time
- Remote
- Mentoring
- APIs
Quick apply
Junior Software Developer
M2M Data Connect Limited —Northwich
- £27,512.20 - £84,264.77 a year
- Part-time
- Hybrid work
- JavaScript
- Scripting
Quick apply
3d
Junior Data Scientist
Detectronic —Nelson
- Full-time
- Hybrid work
- AWS
- Annual leave
- Employee assistance programme
Quick apply
Product Designer (UI/UX & Technical Writer)
JKM Technologies Ltd —High Peak
- £25,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Relocation assistance
Quick apply
12d
Network Engineer
Sectigo —Manchester
- £55,000 - £62,000 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- Bachelor's degree
Quick apply
12d
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
Quick apply
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
9d
Performance Test Engineer- Manchester
FDM Group —Manchester
- Hybrid work
- Software troubleshooting
- AWS
- Analysis skills
- Annual leave
9d
Consultant, Order to Cash, SAP Public Cloud, Technology and Transformation
Deloitte —Manchester
- Hybrid work
11d

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Technical Support Agent Level 2

Custodia -
Knutsford

Apply Now

Job details

£32,000 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Cloud infrastructure
Driving Licence
Computer Science
Ansible
Mentoring junior staff
Ticket management
Service restoration
Docker
Bachelor's degree
CI/CD pipelines
Terraform
IT support
Technical writing
IP networking
Customer support
Customer interaction
Root cause analysis
Communication skills
PowerShell scripting
Infrastructure provisioning automation
PowerShell
Terraform provisioning

Full job description

Technical Agent Level 2 job description

Reports to: COO

Pay: £32K per annum

Department: Operations

Job description:

This is an office based position.

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodias products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodias hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.

System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.

Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.

Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.

Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Apply Now

Refine Your Search

junior cloud jobs in manchester, eng

Technical Support Agent Level 2

Technical Support Agent Level 2

Software Engineer

NSL – Cloud Engineer

Senior BI Developer

Senior Consultant, Manufacturing, SAP Public Cloud, Technology and Transformation

Senior Full Stack Engineer

Senior Business Systems Developer

Senior Python Developer

Team Lead, SOC

Senior Data Engineer

Senior Ruby Engineer

Junior Software Developer

Junior Data Scientist

Product Designer (UI/UX & Technical Writer)

Network Engineer

3rd Line Infrastructure Engineer

Internal Systems Manager

Performance Test Engineer- Manchester

Consultant, Order to Cash, SAP Public Cloud, Technology and Transformation

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