Application support analyst Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
21h
Energy Analyst
Low Carbon Contracts Company —Leeds
- £45,000 a year
- Full-time
- Hybrid work
- Writing skills
- No degree
- AI
- Annual leave
- Work from home
Quick apply
6d
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Salesforce Administrator
Christians Against Poverty —Bradford
- £36,470.03 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Flexitime
- Employee discount
6d
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
8d
Senior Dayforce System Analyst
VetPartners Limited —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
6d
SAP Ariba Master Data Analyst
Yorkshire Water —Bradford
- £27,052 - £30,840 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Business
- Annual leave
- Flexible schedule
8d
Regional Analysis Deputy Director
Department for Education —Leeds
- £86,000 a year
- Part-time
- Presentation skills
- Leadership
- Analytics
8d
Sports & Retail Service Lead
evoke —Leeds
- Weekend availability
- Hybrid work
- AWS
- Annual leave
- Work from home
Senior Data and AI Analyst
Barrett Steel —Bradford
- Full-time
- Hybrid work
- Oracle
- ERP systems
- SQL
- Employee discount
Quick apply
Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
9d
Data Quality Officer
Leeds Beckett University —Leeds
- £34,610 - £38,784 a year
- Data analysis skills
- University
7d
Junior Business Analyst
Change Grow Live —West Yorkshire
- £32,802.41 - £37,088.51 a year
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
1d
Data and IT analyst
Alpha May Care First Limited —Wakefield
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Azure
- Data analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Business Systems Analyst - Manufacturing
Consolidated Timber Holdings —Leeds
- Full-time
- Hybrid work
- ERP systems
- Travel
- Organisational skills
- Free parking
- Life insurance
Quick apply
10d
Database Administrator
DLA Piper —Leeds
3d
Business Analyst
Yorkshire Building Society —Leeds
- £45,000 a year
- Analysis skills
- Bachelor's degree
- Agile
6d
Senior People Analyst
Markel International Services Ltd —Leeds
- Data analysis skills
- AI
- Annual leave
- Flexible schedule
Quick apply
7d
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance

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Service Desk Analyst

Hill Dickinson LLP -
Leeds

Apply Now

Job details

Full-time
21 hours ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
IT service management
Ticket management
Computer hardware
Solarwinds
Customer support
Multidisciplinary collaboration
Communication skills

Full job description

Job role: Service Desk Analyst

Hours: Monday to Friday, 08:00 – 18:00 (35 hours per week) working a combination of shifts between these hours to ensure full support.

Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2025 for the second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team: IT - Service Desk

Location: Leeds

Role overview

Introduction to the team:

The Service Desk Analyst is an integral part of our IT Operations team, reporting to the Service Delivery Manager, with guidance provided by a Team Leader.

Our IT Operations team is a friendly and diverse group encompassing Service Delivery Management, Infrastructure, Solutions Architecture, and Security Architecture, spanning multiple locations across the UK.

You'll find your work with us both stimulating and varied. No two days are alike, and you'll have the opportunity to collaborate with other IT Operations teams, Project Management, and users across the UK, Europe, and Asia.

Key responsibilities:

As a Service Desk Analyst, your role is pivotal in ensuring the seamless operation of our IT Services. Your responsibilities include:
Troubleshoot and Resolve: Investigate and resolve user issues, striving for first-time resolution while ensuring that any escalations to other Tiers and Support Groups have comprehensive information.
User Communication: Maintain open communication with users, keeping them informed about the progress of their support ticket.
Service Level Management: Monitor call queues to meet and exceed Service Level targets, including 'abandonment,' 'average speed to answer,' and 'first-time fix.'
Team Collaboration: Collaborate with Infrastructure, Cyber and Service Desk Teams and other Central Service support teams when necessary, assisting with project work and increased demand.
Knowledge Sharing: Contribute to and facilitate knowledge sharing by creating and maintaining knowledge base articles.
Problem Identification: Collaborate with Service Management to identify and resolve underlying IT problems and trends.
Ad-Hoc Support: Provide ad-hoc support for key business users, ensuring their issues are addressed promptly. This will involve travel to other offices primarily but not confined to Newcastle.
ITIL Standards: Execute all activities in compliance with best-practice ITIL standards.

What are we looking for:

Important criteria:

Excellent Communication Skills: Strong verbal and written communication skills are crucial.
IT Service Desk Experience: Proven experience working on an IT Service Desk is a must.
Service Excellence: Demonstrate enthusiasm and commitment to providing outstanding service.
Customer Service Skills: Exceptional customer service skills to ensure a positive user experience.
Technical Proficiency: Good/broad knowledge of Windows 11, MS Office, MS Server, AD, Network terminology and function, Laptop/Desktop/Printer hardware.
Calm Under Pressure: The ability to remain composed and effective in high-pressure environments.
ITIL Experience: Demonstrable experience working with ITIL-based processes.
Cyber Security Awareness: A strong awareness of Cyber Security Threats.
Team Player: Ability to work collaboratively as part of a team.
Resourcefulness and Dynamism: Be resourceful and dynamic in approaching and resolving IT challenges.

It would be beneficial for you to have some of the following:

Solarwinds Desktop/Samanage ITSM Suite Experience: Experience with these tools would be beneficial.
ITIL Qualifications: Possession of ITIL certifications is a plus.
Legal Environment Experience: Experience working in a legal environment.

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at [email protected] should you require any adjustments to the application or interview process.

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Apply Now

Refine Your Search

application support analyst jobs in leeds, wyk

Service Desk Analyst

Energy Analyst

Service Desk Analyst

Commercial Data Analyst

Salesforce Administrator

Associate Product Manager

Senior Dayforce System Analyst

SAP Ariba Master Data Analyst

Regional Analysis Deputy Director

Sports & Retail Service Lead

Senior Data and AI Analyst

Root Cause Analyst

Data Quality Officer

Junior Business Analyst

Data and IT analyst

Business Systems Analyst - Manufacturing

Database Administrator

Business Analyst

Senior People Analyst

Infrastructure Operations Analyst

I want to receive the latest job alerts for application support analyst in leeds, wyk

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