Operations associate Work, Jobs in Newbridge, Edh (with Salaries)

Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Analysis skills
- Communication skills
Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- IT
- AI
10d
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Associate Distribution Specialist
Genus Plc —Lanark
- Part-time
- Customer service
- Programmable logic controllers
- Communication skills
- Employee assistance programme
2d
Store Manager
Foot Locker —Edinburgh
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Stock Lead - St. James Quarter, Hollister
Hollister —Edinburgh
- Weekend availability
- Management
- Supervising experience
- Travel
- Store discount
- Employee discount
Revenue Manager
Marriott International, Inc —Edinburgh
- £49,900 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Beverage Production Specialist
Marriott International, Inc —Edinburgh
- Part-time
- Hospitality
- Bar
- Hotel
- Employee discount
Software Engineer - DevOps
London Stock Exchange Group —Edinburgh
- Full-time
- Azure
- DevOps
- AWS
Associate, Portfolio Analytics & Reporting, PFS
BlackRock Investments —Edinburgh
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Work from home
- Life insurance
2d
customer service and bar experience
Butta Burger —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
1d
Associate/Vice President, AI Infrastructure Engineer
BlackRock Investments —Edinburgh
- Hybrid work
- Azure
- AWS
- Machine learning
- Work from home
Lead Financial Data Associate
Clearwater Analytics, Ltd. —Edinburgh
- Microsoft Excel
- Maintenance
- Microsoft Office
Quick apply
2d
Supervisor - Bar
Marriott International, Inc —Edinburgh
- Part-time
- Bar
- Customer service
- English
- Referral programme
Stylist (Housekeeping)
Marriott International, Inc —Edinburgh
- Full-time
- Bar
- Hotel
- Employee discount
Full Time Public Area Cleaner
Marriott International, Inc —Edinburgh
- Full-time
- Hotel
- Hotel experience
- Referral programme
5d
Banquet & Events Server - casual flexible hours
Marriott International, Inc —Edinburgh
- Part-time
- Hospitality
- Bar
- English
- Flexible schedule
2d
Jo Malone London - Assistant Store Manager - Edinburgh George Street - 37.5 hours per week
Estee Lauder —Edinburgh
- Weekend availability
- Sales
- Customer service
- Microsoft Office
Independent Aftermarket (IAM) Technical Trainer
Bosch Group —Holytown
- Full-time
- Travel
- Business
- Automotive diagnostics
- Free parking
- Employee assistance programme
Quick apply

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operations associate jobs near newbridge, edh

Customer Service Quality Control & Performance Coach

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Salesforce
Analysis skills
Communication skills

Full job description

JOB DESCRIPTION

JPMorgan Personal Investing, Europe's leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase's digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Quality Coach in JPMorgan Personal Investing Client Service, you help develop our front-line Client Service Associates through structured, timely coaching and feedback. You review client interactions across phone, chat, and email (both retrospective and real-time) to help ensure clients receive clear, consistent, and high-quality outcomes. You balance client experience priorities with regulatory and operational requirements, using sound judgment and attention to detail. You also contribute to continuous improvement initiatives that strengthen how we coach, deliver service, and grow our business.

Job responsibilities:

Support, motivate and develop our team in delivering an exceptional service standard
Proactively contribute to the review and improvement of coaching frameworks, processes and procedures within the operation
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
Keep fully up-to-date with training or any enhancements that directly impact how we do our job
Keep informed of and apply any changes to processes, procedures and regulatory change
Achieve the best out of each individual and create a winning environment by regularly providing positive praise and recognition of individual/team success
Work with development plans, owning content and updates that track the learners journey
Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, skills and capabilities:

Experience with investments, ISA's and pensions
Experience working with Salesforce
Strong verbal and written communication skills with ability to influence others
Excellent analytical and research skills, detail oriented.
Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

operations associate jobs in newbridge, edh

Customer Service Quality Control & Performance Coach

Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation

Client Services Associate

Associate Distribution Specialist

Store Manager

Join the Growing Cyber Security Practice at Methods

Stock Lead - St. James Quarter, Hollister

Revenue Manager

Beverage Production Specialist

Software Engineer - DevOps

Associate, Portfolio Analytics & Reporting, PFS

customer service and bar experience

Associate/Vice President, AI Infrastructure Engineer

Lead Financial Data Associate

Supervisor - Bar

Stylist (Housekeeping)

Full Time Public Area Cleaner

Banquet & Events Server - casual flexible hours

Jo Malone London - Assistant Store Manager - Edinburgh George Street - 37.5 hours per week

Independent Aftermarket (IAM) Technical Trainer

I want to receive the latest job alerts for operations associate in newbridge, edh

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