Customer support representative Work, Jobs in Clitheroe, Lan (with Salaries)

Part-Time Customer Advisor
ENWL —Preston
- £29,510.04 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2d
Retail Sales Advisor - Bolton
Oak Furnitureland —Bolton
- £52,060 - £57,974 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Customer Experience Representative
M+A Matting UK —Manchester
- Hybrid work
- Spanish
- Sales
- English
Quick apply
Territory Representative
Howdens Joinery Co. —Blackburn
- Full-time
- Business development
- Annual leave
- Employee discount
8d
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Family and Pupil Engagement Officer
Star Academies —Morecambe
- £28,517.15 - £34,434.00 a year
- Call to connect
- Microsoft Word
- Customer service
- Databases
1d
Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
3d
Entry Level SDR (HF135374701341)
Flourish —Bolton
- £30,000 - £35,000 a year
- Full-time
- Business development
- Communication skills
Quick apply
9d
Reception/Admin/Customer Service
Jagland Empire LTD —Halifax
- £24,420.00 - £38,751.72 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Responsive Repairs Manager
Lancaster City Council —Morecambe
- £45,091 - £49,282 a year
- Hybrid work
- Annual leave
Experienced Motor Claims Handler
BDElite Ltd —Bolton
- £24,000 - £28,000 a year
- Overtime
- Continuous improvement
- Organisational skills
- IT
- Annual leave
Quick apply
Registration Officer (RO) - Fylde *Updated*
HM Land Registry —Preston
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
3d
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
Academic Liaison Librarian
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- University
- Bachelor's degree
- School
- Annual leave
18h
Sales Representative
Retail Innovation Group —Halifax
- £15,398.00 - £15,398.80 a year
- Weekend availability
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Inside Sales Representative UK
Risco Group —Rochdale
- Full-time
- CRM software
- Sales
- Communication skills
Quick apply
Catering Assistant - part time
BaxterStorey —Skipton
- £13.45 an hour
- Weekend availability
- Customer service
- Food service experience
- Guest services
- Free parking
- Employee assistance programme
2h
Technical Sales Representative
Ecobelt Limited —Oldham
- From £40,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
General Assistant with Barista experience
BaxterStorey UK —Samlesbury
- £13.45 an hour
- Full-time
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Shift Lead
B&Q —Wigan
- £27,709.50 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
1d

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customer support representative jobs near clitheroe, lan

Part-Time Customer Advisor

ENWL -
Preston

Apply Now

Job details

Part-time
£29,510.04 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Time management

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Part-Time Customer Advisor

Shifts within the Contact Centre will comprise of two four hour evening shifts and one weekend shift of eight hours.

Do you have customer service experience? Are you looking for an exciting new opportunity in Preston? Electricity North West is looking for Customer Advisors in their new Contact Centre.

As a Customer Service Representative, you will be point of contact for our customers, providing a first-class customer experience and ensuring that any queries or issues that may arise are resolved within company and regulatory targets.

You will receive full training to become a multi-skilled agent, able to adapt across varying skillsets including online call blending, back office, general enquiries and complaint case working tasks

As a Customer Advisor, you can expect to:

Receive inbound calls from customers who are potentially vulnerable and have had a power cut. They will need your understanding, support and guidance to help navigate them through this difficult time, by detailed questioning, active listening and managing their expectations as well as setting and agreeing timescales for actions to be performed.

Carry out proactive outbound calls to our customers with vulnerabilities who are on our Extra Care Register to ensure their details are up to date, enabling Electricity North West to offer the best support possible in the event of a power cut. In the event of them being impacted by a fault or Planned Supply Interruption, you will be expected to empathise with their situations and work with the customer to offer appropriate welfare support and advice, signpost them to relevant partners or potential solutions
Gain an understanding of customer issues through detailed questioning and active listening and then managing customer expectations as well as setting and agreeing timescales for actions to be performed
Work with other areas within the business to resolve customer queries and complex customer complaints, using investigative skills to ensure quick and efficient resolution where possible to get to the best outcome for the customer experience
Maintain data cleansing activities and updating of customer records as required.

To be successful in this role, you will need excellent communication, active listening, strong empathy skills and experience working towards targets. You will also require the following:

Proven customer service experience within a fast paced within a contact centre environment;
Experience dealing with complaints.
Strong organisation and time management skills.
Experience supporting customers with vulnerabilities preferred

Reward & Benefits:

As a vital member of our team and in return for your expertise, inclusive approach and commitment, in addition to salary, we are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

Diversity & Inclusion At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Apply Now

Refine Your Search

customer support representative jobs in clitheroe, lan

Part-Time Customer Advisor

Retail Sales Advisor - Bolton

Customer Experience Representative

Territory Representative

Customer Service Advisor - Omnichannel

Family and Pupil Engagement Officer

Customer Transformation Business Analyst

Entry Level SDR (HF135374701341)

Reception/Admin/Customer Service

Responsive Repairs Manager

Experienced Motor Claims Handler

Registration Officer (RO) - Fylde Updated

Software Support Engineer - SQL

Academic Liaison Librarian

Sales Representative

Inside Sales Representative UK

Catering Assistant - part time

Technical Sales Representative

General Assistant with Barista experience

Shift Lead

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