Technical support Work, Jobs in Chesterfield (with Salaries)

1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
18h
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
11d
IT Technical Support
Yorkshire Premier Meat —Pontefract
- £28,000 - £31,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
8d
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
8h
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
6d
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Operational Training Support
M Group —Sheffield
- £28,000 - £30,000 a year
- Training & development
- Annual leave
- Employee assistance programme
8d
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
5d
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
18h
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Leadership
- Communication skills
13d
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Employee assistance programme
4d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Life insurance
11d
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Java
- SQL
- AWS
11d
Technology Support Technician
Arnold Hill Spencer Academy —Nottingham
- £29,541 - £31,525 a year
21h

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1st Line Support Engineer

Mediamaker Ltd.
Nottingham

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
18 hours ago

Benefits

Casual dress
Company pension
On-site parking

Qualifications

Jira
Technical troubleshooting
Incident queue management
Ticket management
SQL querying
Microsoft SQL Server
SQL
Technical support incident logging
Customer support
Financial services
Application support
Root cause analysis
Communication skills

Full job description

Job description

We are seeking a Support person to manage first-line technical support for our financial services clients, managing the daily support function and serving as the team's escalation point. You will oversee the entire ticket queue, work with development to resolve problems that require additional investigation and contribute to the development of support as the team expands.

About the role

You will oversee client support on our advanced client portal system. To effectively address problems, you will collaborate closely with the QA and development teams.

Key responsibilities

Owning the Freshdesk support issue queue means setting priorities, triaging, and making sure nothing is overlooked or left out.
Serving as the support team's senior escalation point for complicated or ambiguous problems.
Using SQL Server to directly investigate data problems by executing queries across key tables to identify underlying reasons.
Transforming complicated or recurrent support issues into concise, well-organised JIRA bug tickets with reproduction instructions and supporting information for the development team.
Collaborating with QA and development to follow problems through to completion, including communicating during SIT/UAT cycles as needed.
Monitoring support workload and ticket ageing, and reporting on support metrics (e.g. time-to-resolution, ticket volume) to management.
Keeping the hosting environment up to date and providing support, communicating with our hosting provider when necessary.

What we're looking for

Demonstrated expertise in a technical support position, preferably with some time spent managing and serving as a small team's senior escalation point.
Excellent working understanding of SQL Server; at ease creating and executing queries to look into data problems rather than just reading them.
A strong background in ticket and bug management using Freshdesk (or its equivalent) and JIRA (or its equivalent).
While not necessary, prior experience with financial services or insurance software is a plus.
At ease communicating directly with clients and a development team, translating between technical details and plain English.

Key attributes

A strong communicator, confident owning conversations with clients and developers alike.
Calm under pressure, with a genuinely helpful manner that reflects well on the company.
Highly organised — able to manage a queue and prioritise without things slipping.

Job Type: Full-time permanent

Pay: by negotiation

Benefits

Work remotely 4 days per week (at management discretion)
Free on-site parking
Pension scheme

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: Hybrid remote in Nottingham

Quick apply

Refine Your Search

technical support jobs in chesterfield

1st Line Support Engineer

Technical Support

Holiday Cover Support Analyst (Flexible Hours)

IT Technical Support

Dropbox Hypercare - IT Service Support Agent

Application Support Analyst (Nights)

Complex Product Support Associate

Support Analyst

2nd Line Support Engineer - Nottingham based

Operational Training Support

Service Desk Analyst

1st-2nd Line IT Support Engineer

NOC/NSCC Technician I

Systems Administrator

IT Support Manager

Network Support Engineer

Desktop Support Analyst - Derby

IT Service Desk Lead

Print Service Desk Technical Customer Support Engineer - Level 4

Technology Support Technician

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