Band 6 Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
Legal Officer
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Employee discount
4d
Band 6 Psychiatric Liaison Nurse - Urgent Care
Birmingham and Solihull Mental Health NHS Foundation Trust —Bordesley
- £39,959 - £48,117 a year
- Full-time
- Nursing
12d
Band 7 Night Team Manager
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- Full-time
- Continuous improvement
- Team management
- Rehabilitation centre
- Flexible schedule
12d
Deputy Catering Manager - secondary school
Arden Multi Academy Trust —Solihull
- £26,824 - £29,540 a year
- Part-time
- Customer service
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
Glaucoma Technician
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Part-time
- Management
- Patient care
- Mentoring
5d
Senior Network Engineer
Serco Group —Solihull
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
6d
Chaplain C: Sikh - Part Time (4 hours per week)
Ministry of Justice —Wolverhampton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
6d
Property Innovation & Change Team Lawyer
Pinsent Masons —Birmingham
- Full-time
- Business development
- Communication skills
12d
Haemodialysis Sister / Charge Nurse, Lucy Deane Renal Unit
University Hospitals Coventry and Warwickshire NHS Trust —Nuneaton
- £39,959 - £48,117 a year
- Weekend availability
- Patient monitoring
- Team management
- Patient care
6d
Senior Financial Analyst
Department for Education —Sheffield
- £42,806 a year
- Part-time
- Analysis skills
- Presentation skills
- Travel
11d
Pelvic Health Physiotherapist
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £48,117 a year
- Full-time
- Case management
- Patient care
- Mentoring
4d
Band 6 Crisis Transformation Nurse - NHS 111 and Recovery House
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
2d
Band 6 Senior Practitioner - Veterans Service Team
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Nursing
1d
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
7d
Band 6 Clinical Trials Research Nurse - Barberry
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
7d
Band 6 Dental Nurse Manager
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Team management
- Rehabilitation centre
- Accounting
7d
Band 6 Community Psychiatric Nurse - Reaside Clinic
Birmingham and Solihull Mental Health NHS Foundation Trust —Rubery
- £39,959 - £48,117 a year
- Overtime
- Case management
- Patient care
- Mentoring
- Flexible schedule
6d
Community Support Worker
Care Bridge Specialists —Stafford
- £16 - £18 an hour
- Full-time
- Childcare
- Care plans
- Communication skills
Quick apply
Sister, Charge Nurse Band 6
The Royal Orthopaedic Hospital NHS Foundation Trust —Northfield
- £39,959 - £48,117 a year
- Part-time
- Continuous improvement
- Patient care
- Mentoring
6d

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Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£27,000 - £37,400 a year

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
Sales
Customer service
English
Data entry
Phone etiquette

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£27,000–£30,000 base (by tier) on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£27,000 starting base (Tier A), rising to £28,500 (Tier B) and £30,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £29,700 (Tier A) rising to £33,000 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£32,400 starting base (Tier A), £34,200 (Tier B), £36,000 (Tier C)
Realistic OTE at target: £35,640 (Tier A) rising to £39,600 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Customer Service Advisor → Senior Customer Service Advisor → Customer Service Manager. Senior Advisors sit at £31,000–£34,000 base by tier (OTE up to around £37,400 at Tier C); CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 2-3 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £27,000.00-£37,400.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 3 years (required)
Sales: 1 year (required)
Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

band 6 jobs in birmingham, eng

Customer Service Advisor

Legal Officer

Band 6 Psychiatric Liaison Nurse - Urgent Care

Band 7 Night Team Manager

Deputy Catering Manager - secondary school

Glaucoma Technician

Senior Network Engineer

Chaplain C: Sikh - Part Time (4 hours per week)

Property Innovation & Change Team Lawyer

Haemodialysis Sister / Charge Nurse, Lucy Deane Renal Unit

Senior Financial Analyst

Pelvic Health Physiotherapist

Band 6 Crisis Transformation Nurse - NHS 111 and Recovery House

Band 6 Senior Practitioner - Veterans Service Team

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Band 6 Clinical Trials Research Nurse - Barberry

Band 6 Dental Nurse Manager

Band 6 Community Psychiatric Nurse - Reaside Clinic

Community Support Worker

Sister, Charge Nurse Band 6

I want to receive the latest job alerts for band 6 in birmingham, eng

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