Technical support occupations Work, Jobs in Clevedon, Som (with Salaries)

Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Technical Support Consultant
Zellis —Bristol
- Hybrid work
- Annual leave
Helpdesk Technician 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
Service Desk Engineer
IVC —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
9d
IT Technician
Oasis Community Learning —Bristol
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Travel
- Employee discount
- Gym membership
8d
IT Field Engineer - West England
T-Tech —Bristol
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
13d
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Continuous improvement
- Travel
- AI
- Annual leave
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Computer networking
- SharePoint
- In-person
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
IT Support Officer
Newport Live —Newport
- From £25,949 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
6h
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
14d
Application Support Officer x2
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexitime
9d
IT Infrastructure Field Support Engineer
Eurofins UK Forensic Services —Cardiff
- Monday to Friday
- Customer service
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave

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Product Technical Support Engineer - TMS

Atlas Copco Group -
Clevedon

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Engineering
English
Technical support
Transportation management systems
Organisational skills
Technical writing
Application support
Communication skills

Full job description

Your role

Mission for this role is to provide advanced technical expertise to support customer applications, service teams, and field engineers for Thermal Management Solutions (TMS). This role acts as a critical interface between customers, field service, engineering, and service training, ensuring robust application solutions, effective troubleshooting, and continuous improvement through best known methods (BKMs), SOPs, and characterization data

Key Responsibilities:

Customer & Application Support

Assist site teams and customers with TMS APP use when there are issues
Monitor shared support email account to assist customers in a timely manner
Support customers with new parts introductions and complex application solutions, ensuring optimal TMS performance.
Guide customers and internal teams on best-known methods (BKMs) for TMS solutions and applications.
Perform customer site inspections to assess product performance, gather feedback, support on-the-job training, and identify opportunities for new product or solution development.
Provide guidance on customer-centric software configurations tailored to specific application and process requirements.

Installation & Field Support

Provide initial installation support and technical guidance
Act as a level 4 technical escalation point for complicated troubleshooting scenarios requiring advanced expertise
Support customers as required during critical or non-standard service events

Technical Expertise & Troubleshooting

Serve as a technical specialist for complex TMS issues
Support characterization testing activities by assisting with data collection at customer sites and validating system performance
Work with other technical support engineers (hardware and software) to assist internal and external customers with their needs

Documentation & Knowledge Development

Write and maintain Standard Operating Procedures (SOPs) for service, installation, and application support.
Author technical reports
Ensure documentation is clear, accurate, and suitable for both internal and customer-facing use.
Help with TMS APP content generation

Training & Knowledge Transfer

Provide technical input and information feeds to the service training program.
Support added training needs for service teams, including content development, technical reviews, and occasional delivery of advanced training sessions.
Act as a subject matter expert (SME) to continuously raise technical capability across the service organization.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Do you have:

Degree in a science/engineering field or equivalent experience in a relevant discipline
Relevant Previous experience (3+ yrs ) in technical support, service engineering, or application engineering roles.
Proven ability to troubleshoot complex, multi-disciplinary systems in customer environments
Understand electrical schematics, mechanical drawings, and comfortable with the use of software as a tool
Experience with multimeters, data recorders, and signal generators
Working in semiconductor fabs is a plus
Strong understanding of thermal management systems, heating systems, fluid control, sensors, or related industrial equipment is an advantage
Good organizational and communication skills and problem solving with customers
Familiarity with software configurations, control systems, and system diagnostics is desirable
Basic technical writing skills (SOPs, BKMs, and customer reports)
Ability to work effectively with cross-functional teams
Comfortable working at customer sites and communicating with both technical and non-technical stakeholders
Fluent spoken and written English is essential
Ability to speak another language is a plus
Microsoft operating system and following office suite of products: Excel, Power Point, Word, Outlook
Ability to estimate work effort and provide estimates
Excellent team player that is able to communicate and navigate diverse teams required

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location

This role requires you to work on-site at our Product Company in Clevedon, UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Tracey Brailey

Company: Atlas Copco Group

Functional area:

Engineering

Location:

UK - United Kingdom

City:

Clevedon

On-site/remote:

On-Site

Brand:

Edwards

Company Name:

Edwards Ltd

Date of Posting:

July 17, 2026

Last day to apply:

August 31, 2026

Apply for this position

Apply Now

Refine Your Search

technical support occupations jobs in clevedon, som

Product Technical Support Engineer - TMS

Technical Support Consultant

Helpdesk Technician 1st/2nd Line

Senior Application Support Engineer

Senior Service Desk Analyst

2nd Line IT Support Technician

Service Desk Engineer

IT Technician

IT Field Engineer - West England

Customer Support Advisor

Application Support Engineer (3rd Level)- Bristol

Software Support Agent - Payroll

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Workplace Engineer

IT Support Officer

1st Line IT Support Technician

IT Service Desk Analyst

Application Support Officer x2

IT Infrastructure Field Support Engineer

Technology Support Technician

I want to receive the latest job alerts for technical support occupations in clevedon, som

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