Senior operations associate Work, Jobs in Ramsbottom, Gtm (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
3d
Site Operations Lead at Bolt Pharmacy — On-Site, £65k-£85k/yr inc equity
AIOS (YC W20/S21) —Blackburn
- £65,000 - £85,000 a year
- Full-time
- In-person
- Annual leave
Corporate Senior Associate
LegalVision —Manchester
- Full-time
- Hybrid work
- Sick pay
Quick apply
Senior Contract Manager
ADP —Manchester
- English
- Bachelor's degree
- Contracts
VacancyTitle: Health and Safety Advisor
Grainger plc —Manchester
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- Customer service
- English
- Administrative experience
14h
Associate Director of Toxicology
Key Forensic Services —Warrington
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
- Employee assistance programme
Quick apply
3d
Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data
Deloitte —Manchester
- Hybrid work
- Azure
- AWS
- Scripting
NUVIA UK - Civil Structural Engineer
VINCI Construction —Warrington
- Hybrid work
- Engineering
- Organisational skills
- Annual leave
- Employee assistance programme
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
9d
Founder's Associate - Sovereign AI Fund
Department for Science, Innovation & Technology —Manchester
- £44,620 - £52,090 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
7d
Laboratory Quality Lead / Senior Biomedical Scientist (Band 7) — PathTech
Uralensis Innov8 Ltd —Bolton
- £47,810 - £54,710 a year
- Weekend availability
- Laboratory experience
- Master's degree
- Organisational skills
- Free parking
- Flexitime
Quick apply
VacancyTitle: Senior Resident Service Associate
Grainger plc —Manchester
- Full-time
- Remote
- Annual leave
10d
Associate Director - FM Operational Readiness
Turner & Townsend —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Executive Assistant & Business Support Specialist
WHL Group —Manchester
- From £24,420 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Payroll
JDSPORTS —Bury
- Full-time
- Microsoft Excel
- Public speaking
- Leadership
- Employee discount
Quick apply
8d
Client Services Manager
Marketing and Commercialisation Agency —Manchester
- £28,000 - £31,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick apply
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Business development
- Bachelor's degree
- Communication skills
Cyber Security Engineer
Outcomes First Group —Manchester
- Up to £50,000 a year
- Hybrid work
- Microsoft Access
- Azure
- Analysis skills
COO Business Operations Associate
Royal London —Alderley Edge
- Analysis skills
- Organisational skills
- SharePoint
- Annual leave
7d

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senior operations associate jobs near ramsbottom, gtm

Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
3 days ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Analysis skills
Continuous improvement

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

senior operations associate jobs in ramsbottom, gtm

Customer Operations Team Leader

Site Operations Lead at Bolt Pharmacy — On-Site, £65k-£85k/yr inc equity

Corporate Senior Associate

Senior Contract Manager

VacancyTitle: Health and Safety Advisor

Delivery Station Liaison Agent

Associate Director of Toxicology

Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data

NUVIA UK - Civil Structural Engineer

Senior HR Operations Specialist - EMEA

Founder's Associate - Sovereign AI Fund

Laboratory Quality Lead / Senior Biomedical Scientist (Band 7) — PathTech

VacancyTitle: Senior Resident Service Associate

Associate Director - FM Operational Readiness

Executive Assistant & Business Support Specialist

Head of Payroll

Client Services Manager

Senior Specialist, Client Operations

Cyber Security Engineer

COO Business Operations Associate

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