Corporate security manager Work, Jobs in Birmingham, Wmd (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
1d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
General Manager: Corporate Event and Hospitality
Coventry Rugby —Coventry
- From £35,000 a year
- Full-time
- Bar
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
PERM - Venue Security Officer
CBS Arena —Coventry
- Weekend availability
- Customer service
- Computer literacy
- Hotel
- Employee assistance programme
7d
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Facilities Manager
LKQ Corporation —Tamworth
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Commercial Services Manager - Rail
Balfour Beatty —Birmingham
- Hybrid work
- Analysis skills
- Contracts
- Annual leave
Senior Site Manager - Solar
Uniper —Birmingham
- Full-time
- Project management
- Travel
- Leadership
Data Transformation Manager - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
1d
Hourly Paid Lecturer in Barbering – 2 Positions Available!
Heart of Worcestershire College —Redditch
- From £36.05 an hour
- Part-time
- Maths
- Human resources
- Organisational skills
- Annual leave
14d
Group Communications and Content Manager
Dains —Birmingham
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
- Annual leave
Quick apply
1d
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Senior Manager - Development Finance (Origination Development)
Public Sector Resourcing —Birmingham
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- No degree
- Contracts
- Banking
Economic Consultant
Talan —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Corporate Tax, Senior Manager
KPMG —Birmingham
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Rapid Response Cleaner
ISS Facility Services —Birmingham
- 8 hour shift
- Customer service
- Travel
Quick apply
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
9d
Tech Systems Manager - Customer and Commerce
Gymshark —Solihull
- Hybrid work
- Management
- Leadership
- Employee discount
- Gym membership
Quick apply
Hourly Paid Lecturer in Beauty
Heart of Worcestershire College —Redditch
- From £36.05 an hour
- Part-time
- Maths
- Human resources
- Organisational skills
- Annual leave
14d
Senior Business Travel Consultant - German speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave

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corporate security manager jobs near birmingham, wmd

Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Full-time
£40,000 - £60,000 a year
1 day ago

Benefits

Company pension

Qualifications

CRM software
Client engagement
IT service management
LAN
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
B2B
Relationship management
Customer support
Customer interaction
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

corporate security manager jobs in birmingham, wmd

Service Delivery Manager

Customer Care Agent (Hybrid)

General Manager: Corporate Event and Hospitality

PERM - Venue Security Officer

Customer Experience Advisor

Facilities Manager

Commercial Services Manager - Rail

Senior Site Manager - Solar

Data Transformation Manager - Legal Aid Agency

Hourly Paid Lecturer in Barbering – 2 Positions Available!

Group Communications and Content Manager

G6 Assistant Director of Change Governance

Senior Manager - Development Finance (Origination Development)

Economic Consultant

Corporate Tax, Senior Manager

Rapid Response Cleaner

Head of Strategy, Performance and Improvement

Tech Systems Manager - Customer and Commerce

Hourly Paid Lecturer in Beauty

Senior Business Travel Consultant - German speaking

I want to receive the latest job alerts for corporate security manager in birmingham, wmd

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