Logistics manager Work, Jobs in Coventry (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
7d
Operations Manager – Technical / Repair
The Peninsular and Oriental Steam Navigation Company —Coventry
- Management
- Microsoft Office
- Continuous improvement
Quick apply
Transport Shift Manager
Evri —Coventry
- £40,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
1d
Senior Procurement Manager - IT Products & Services
DPD Group UK —Birmingham
- £82,500 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Business
- Free parking
Quick apply
Warehouse First Line Manager
TR Fastenings —Walsall
- Up to £35,000 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Life insurance
- Sick pay
Quick apply
Operations Manager
Flexi Narrow Aisle —Tipton
- £65,000 - £70,000 a year
- Full-time
- Management
- Engineering
- ERP systems
- Bereavement leave
- Sick pay
Quick apply
Senior Bid Manager - Logistics
XPO Logistics —Crick
- £70,000 - £80,000 a year
- Hybrid work
- Leadership
- Employee discount
Quick apply
Transport Operations Manager
XPO Logistics —Leicester
- £50,000 - £60,000 a year
- Full-time
- Management
- Leadership
- Employee discount
Quick apply
Inventory Manager
Arvato Bertelsmann Supply Chain Solutions —Birmingham
- £53,000 a year
- Full-time
- Analysis skills
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Warehouse and Logistics Manager
Mount St Bernard Trappist Brewery —Coalville
- £25,000 - £28,000 a year
- Full-time
- Warehouse experience
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
Transport First Line Manager
DHL —Rugby
- £33,500 a year
- Rotating shift
- Management
- Microsoft Office
- Mentoring
2d
Warehouse First Line Manager
DHL —Coalville
- £29,547.00 - £29,547.95 a year
- Rotating shift
- Communication skills
Customer Service Development Lead
Britvic Soft Drinks Ltd —Lutterworth
- Full-time
- Management
- Customer service
- ERP systems
- Employee discount
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Operations Manager
Golden Events —Birmingham
- From £30,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Management
- Customer service
Quick apply
Operations Manager
TJX Europe —Walsall
- Weekends only
- Hospitality
- Analysis skills
- Leadership
- Employee discount
Warehouse Team Leader
GEODIS Contract Logistics —Leicester
- £29,194 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
- Annual leave
- Life insurance
Quick apply
12h
Operations Manager
The Peninsular and Oriental Steam Navigation Company —Coventry
- Leadership
- Communication skills
Quick apply
8d
Associate Director - Operations & Supply Chain
KPMG —Birmingham
- Full-time
- Sales
- Business development
- Leadership
14d

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logistics manager jobs near coventry

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

logistics manager jobs in coventry

Customer Experience Manager

Customer Experience Manager

Operations Manager – Technical / Repair

Transport Shift Manager

Senior Procurement Manager - IT Products & Services

Warehouse First Line Manager

Operations Manager

Senior Bid Manager - Logistics

Transport Operations Manager

Inventory Manager

Warehouse and Logistics Manager

Transport First Line Manager

Warehouse First Line Manager

Customer Service Development Lead

BCAL Operations Team Leader (Specialist Logistics)

Operations Manager

Operations Manager

Warehouse Team Leader

Operations Manager

Associate Director - Operations & Supply Chain

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