Scheduling manager Work, Jobs in Hillsborough, Dow (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
13d
Recruitment Coordinator
Fieldfisher —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
- Work from home
8h
Duty Manager
Funky Monkeys —Belfast
- From £28,000 a year
- Full-time
- Supervising experience
- Human resources
- Recruiting
Quick apply
7d
Workplace Coordinator
JLL —Belfast
- English
- Maths
- Communication skills
Workplace Coordinator
NAB-Jones Lang LaSalle Services —Belfast
- Full-time
- English
- Maths
- In-person
Quick apply
Automotive Service Manager
NSR Automotive Services —Bangor
- £3,400 - £4,000 a month
- Full-time
- English
- Quality control
- In-person
- Free parking
Quick apply
Country Club Manager
La Mon Hotel and Country Club —Newtownards
- Weekend availability
- Social media management
- Hotel
- Training & development
- Free parking
- Annual leave
Quick apply
4d
Production Planner
Equans —Belfast
- Up to £27,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Solar Project Coordinator
Solarfix NI Ltd —Newtownabbey
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
1d
Supply Chain Manager
Oxford Instruments plc —Belfast
- Full-time
- Engineering
- Continuous improvement
- Training & development
- Free parking
- Annual leave
Protective Coating Specialist
Alternative Heat —Banbridge
- Full-time
Quick apply
24 Hrs Supervisor- Forestside Belfast
Søstrene Grenes Import A/S —Belfast
Front Office Manager
Marriott International, Inc —Belfast
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
7d
Security & Strategy Manager
SONI —Antrim
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
12d
Assistant Manager - The Boulevard, Hollister
Hollister —Banbridge
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
6d
IBIS Budget - Maintenance Technician with Admin Duties
Andras Hotels —Belfast
- Up to £13.20 an hour
- Part-time
- English
- Hotel
- Computer skills
- Free parking
- Annual leave
Quick apply
4d
Customer and Trading Manager - Online
Sainsbury's —Belfast
- £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
12d
Building Concierge / Attendant Lincoln Building
Andras Hotels —Belfast
- £14.04 an hour
- Full-time
- Hotel
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
Team Leader
KFC —Newtownabbey
- £13.52 an hour
- Full-time
- Inventory control
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
1d
Hot Food Chef - Pret a Manger
Carebrook Ireland —Crumlin
- Bakery
- Free parking
- Employee discount
Quick apply

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scheduling manager jobs near hillsborough, dow

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month
13 days ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

scheduling manager jobs in hillsborough, dow

Customer Operations Manager

Recruitment Coordinator

Duty Manager

Workplace Coordinator

Workplace Coordinator

Automotive Service Manager

Country Club Manager

Production Planner

Solar Project Coordinator

Supply Chain Manager

Protective Coating Specialist

24 Hrs Supervisor- Forestside Belfast

Front Office Manager

Security & Strategy Manager

Assistant Manager - The Boulevard, Hollister

IBIS Budget - Maintenance Technician with Admin Duties

Customer and Trading Manager - Online

Building Concierge / Attendant Lincoln Building

Team Leader

Hot Food Chef - Pret a Manger

I want to receive the latest job alerts for scheduling manager in hillsborough, dow

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