Application support analyst Work, Jobs in Avonmouth, Bst (with Salaries)

External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
Systems Analyst / Tester
Capgemini Sogeti —Cardiff
- Hybrid work
- Agile
3d
Cyber Analyst
Admiral —Cardiff
- Analysis skills
- Communication skills
- Annual leave
4d
Energy Performance Analyst
Optimised Group —Bristol
- Communication skills
- Analytics
- Annual leave
- Life insurance
11d
Higher Statistical Officer
Government Statistical Service —Bristol
- £35,144 a year
- Part-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
11d
Systems Analyst I
Thermo Fisher Scientific —Newport
- Full-time
- Customer service
- English
- Databases
10d
Systems Analyst / Tester
Capgemini —Cardiff
- Hybrid work
- Agile
3d
Data Insights & Business Intelligence Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Analysis skills
IAM Analyst
Starling —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
- Employee discount
Quick apply
Digital Portfolio Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
3d
Cyber Security Analyst
Boeing —Bristol
- Mentoring
- Life insurance
Business Analyst
Buro Happold —Bath
- Hybrid work
- Analysis skills
- Computer skills
- Employee assistance programme
- Employee discount
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
5d
CDO - Insider Risk - Technical Analyst
Fidelity International —Kingswood
- Full-time
- Banking
Cyber Security Analyst
Wealthtime —Bath
- Full-time
- Hybrid work
9d
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
2d
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Annual leave
- Employee discount
Quick apply
Cyber Security Operational Incident Manager - Technical Consultant
Fidelity International —Kingswood
- Full-time
- Analysis skills
- Communication skills
- Banking
Senior Project Manager
Bristol City Council —Bristol
- £68,653 - £76,046 a year
- Full-time
- Team management
- Agile

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External Identity Support Analyst (Cardiff)

Kocho -
Cardiff

Quick apply

Job details

Full-time

Qualifications

Fiddler
Authentication
Technical troubleshooting
Incident management
Zero Trust Architecture (Architecture security)
User account provisioning
Databases
Analysis skills
IT permissions management
Technical writing
APIs
Application support
Communication skills
PowerShell scripting
PowerShell
Identity & access management

Full job description

(This role is Cardiff based)

About Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Role Overview

The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.

Key Responsibilities

Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
Maintain and improve the Configuration Management Database (CMDB) for supported services.
Support smooth transition of clients and projects into Managed Solution Support.
Contribute to the development and enhancement of Kocho’s identity service offerings.
Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
Influence clients to adopt best‑practice approaches for secure and scalable identity management.
Act as an advocate for clients when working with internal teams and Senior Management.
Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Essential Skills & Experience

Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
Ability to read and modify code in .NET and C#.
Experience with SQL and database management tools.
Solid working knowledge of PowerShell for automation and diagnostics.
Experience supporting enterprise-scale environments.
Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
Experience in operational support roles within business environments.
Ability to work effectively in virtual, collaborative, and team-based settings.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
Strong analytical and problem‑solving ability.
Demonstrated learning agility and a willingness to adopt new identity technologies.
Understanding of security principles including least privilege, secure design, and common vulnerabilities.
Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Additional Beneficial Skills & Experience (Desirable)

Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
Understanding of Zero Trust architecture and its application to external identity.
Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.

Quick apply

Refine Your Search

application support analyst jobs in avonmouth, bst

External Identity Support Analyst (Cardiff)

IT Service Desk Analyst

Systems Analyst / Tester

Cyber Analyst

Energy Performance Analyst

Higher Statistical Officer

Systems Analyst I

Systems Analyst / Tester

Data Insights & Business Intelligence Analyst

IAM Analyst

Digital Portfolio Analyst

Cyber Security Analyst

Business Analyst

Senior Business Analyst

CDO - Insider Risk - Technical Analyst

Cyber Security Analyst

IT Service Desk Analyst

Information Security Analyst - Vulnerability Management

Cyber Security Operational Incident Manager - Technical Consultant

Senior Project Manager

I want to receive the latest job alerts for application support analyst in avonmouth, bst

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