E commerce specialist Work, Jobs in Sutton, Gtl (with Salaries)

E-commerce Customer Service Operations Specialist
Home Touch Interiors Ltd —Guildford
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Customer service
- In-person
- Free parking
Quick apply
9d
E-commerce Specialist
PSV Healthcare Ltd —Southall
- £14 an hour
- Full-time
- Microsoft Excel
- Salesforce
- English
Quick apply
Affiliate Specialist (UK)
SMG Media Group! —London
- £28,000 - £44,000 a year
- Data analysis skills
- Analysis skills
Quick apply
2d
E-commerce & Marketplace Executive
Part Hive —London
- £28,000 - £30,000 a year
- Full-time
- In-person
- Store discount
- Employee discount
Quick apply
13d
Marketing & Digital Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £30,000 - £120,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Analytics
- Work from home
Quick apply
7d
Online Live selling
Payit4ward Ltd —London
- £15 - £20 an hour
- Part-time
- Social media management
- In-person
- Communication skills
- Employee discount
Quick apply
3d
Product Specialist
Siena AI —London
- Full-time
- Remote
- AI
Klaviyo Email Marketing Specialist| DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- Data analysis skills
- AI
- Communication skills
- Annual leave
- Gym membership
9d
Account Manager - Retail Media
Artefact —London
- Hybrid work
- Training & development
- Communication skills
- Analytics
- Annual leave
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Employee assistance programme
- Gym membership
Quick apply
CRM Executive - Retail
Deliveroo —London
- Full-time
- CRM software
- Marketing
- Computer literacy
Digital Analytics Specialist
Ennismore —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Analytics
- Employee discount
- Life insurance
Quick apply
Retail & E-commerce Manager (Consumer Products EMEA)
Netflix —London
- English
- Bachelor's degree
- No degree
Product Marketing Manager
Integral Memory Plc —London
- £60,000 - £70,000 a year
- Full-time
- Marketing
- No degree
- AI
Quick apply
Commercial Paralegal / Legal Executive
Madein Group —London
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Contracts
Quick apply
Account Executive
GoPlaces —London
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Social media management
- Marketing
- Analytics
- Work from home
Quick apply
Customer Service Specialist
PetsCorner —Crawley
- £24,000 - £26,000 a year
- Full-time
- Social media management
- Data entry
- Time management
2d
Marketplace Manager
SVA Car Lamps & Body Panels —Wembley
- £40,000 - £50,000 a year
- Full-time
- Microsoft Word
- Management
- In-person
Quick apply
5d
Warehouse Operative Nights
Evri —Enfield
- £14.71 - £22.07 an hour
- Overtime
- Annual leave
Operative Twilights
Evri —Weybridge
- £13.25 - £19.88 an hour
- Full-time
- Annual leave

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E-commerce Customer Service Operations Specialist

Home Touch Interiors Ltd
Guildford

Quick apply

Job details

Permanent | Part-time | Full-time
£28,000 - £30,000 a year
9 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

French
Microsoft Excel
Returns processing
Customer service
ERP software
Case record updates
E-commerce
Customer support
Customer interaction
Supply chain customer service
Pre-sales
German

Full job description

Job Overview

About Us

As we continue to grow our UK business and expand into European markets, we are looking for a proactive and customer-focused Customer Service & After-sales Executive to manage customer enquiries, delivery issues, returns, refunds, damaged products, missing parts and after-sales improvement.

The Role

The Customer Service & After-sales Executive will be responsible for providing timely, accurate and professional support to customers across all sales channels.

This role goes beyond responding to customer messages. You will investigate problems, coordinate with warehouses and delivery partners, recommend cost-effective solutions and maintain accurate records of returns, damages and after-sales costs.

Furniture experience is highly desirable because the role involves large-item deliveries, multi-box shipments, assembly questions, replacement parts, damage claims and collection arrangements.

Key ResponsibilitiesCustomer Communication

Respond to customer enquiries through Amazon, eBay, Mirakl, company email and other approved communication channels.
Provide accurate information about product dimensions, materials, colours, assembly, delivery and availability.
Manage pre-sale and post-sale enquiries professionally.
Keep customers informed when an issue requires further investigation.
Communicate in a clear, polite and empathetic manner.
Meet all marketplace response-time and service-level requirements.
Use approved company templates while adapting responses to each customer’s situation.
Avoid making delivery, refund or compensation commitments outside company policy.

Order and Delivery Support

Track customer orders and investigate delivery enquiries.
Confirm whether orders have been released, dispatched or delivered.
Coordinate with warehouses, couriers and large-item delivery partners.
Support delivery appointment arrangements.
Investigate delayed, lost, refused or failed deliveries.
Handle address amendment requests before dispatch where possible.
Support customers when delivery partners are unable to make contact.
Investigate incorrect or incomplete tracking information.
Manage issues involving multi-box furniture shipments.
Arrange re-delivery or collection where authorised.
Maintain accurate records of delivery problems and agreed actions.

Damaged Products, Missing Parts and Assembly Issues

Investigate customer reports of damaged products, missing components and assembly problems.
Request relevant photographs, videos and packaging information.
Identify affected parts using product manuals and component references.
Check whether the product remains safe to use.
Provide approved assembly guidance where appropriate.
Arrange replacement hardware, components or panels.
Offer partial refunds within the agreed authority level.
Coordinate full replacements where required.
Escalate product safety or structural issues immediately.
Follow up until the customer confirms that the issue has been resolved.

Product and Service Improvement

Categorise all after-sales issues using the company’s agreed reason codes.
Identify products with high return, damage or missing-part rates.
Report repeated assembly and instruction-manual problems.
Recommend improvements to product pages where information is unclear.
Provide feedback on packaging, component labelling and product quality.
Identify delivery partners with repeated service failures.
Participate in weekly after-sales reviews.
Help reduce avoidable returns and repeat customer complaints.

Records, Reporting and Procedures

Maintain a central after-sales case log.
Record the platform, order number, SKU, issue, solution and total cost.
Produce daily exception and unresolved-case reports.
Prepare weekly reports on returns, damages, missing parts and delivery failures.
Support monthly analysis of after-sales costs and problem products.
Maintain and improve customer service procedures.
Store all customer and case information in approved company systems.
Ensure that important records are not held only in personal emails or files.

Desirable Experience

Experience in furniture, homeware, interiors or other large-item categories.
Experience managing damaged-product and missing-part cases.
Knowledge of large-item delivery and collection processes.
Familiarity with Amazon Seller Central, eBay and Mirakl.
Experience supporting customers in European markets.
German or French language skills.
Experience with ERP, order management or customer service systems.
Experience preparing courier or supplier claims.
Knowledge of product safety escalation procedures.

What We Offer

The opportunity to join a growing UK furniture e-commerce business.
A varied role with responsibility across multiple marketplaces.
Direct involvement in UK and European business expansion.
The opportunity to improve customer service and after-sales processes.
Experience working with Amazon, eBay, Mirakl and European retail platforms.
A collaborative environment with direct access to decision-makers.
Opportunities for professional development as the business grows.
Competitive salary based on experience.

Application

Please submit your CV together with a short explanation of:

Your e-commerce customer service experience.
The marketplaces or customer service systems you have used.
Your experience handling returns, refunds, damaged products or delivery problems.
Any experience you have in furniture, homeware, large-item delivery or European customer service.
Any additional languages you speak.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Guildford GU1 4AN: reliably commute or plan to relocate before starting work (required)

Experience:

E-commerce: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

e commerce specialist jobs in sutton, gtl

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Retail & E-commerce Manager (Consumer Products EMEA)

Product Marketing Manager

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Customer Service Specialist

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Operative Twilights

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