Retention manager Work, Jobs in Clitheroe, Lan (with Salaries)

Senior CRM Manager
Science in Sport Group —Blackburn
- Up to £55,000 a year
- Doctoral degree
- Leadership
- Communication skills
- Employee discount
12d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Sales and Retention Manager
Everlast Gyms —Keighley
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
7d
Night Production Manager
Science in Sport Group —Blackburn
- Up to £38,000 a year
- Night shift
- Doctoral degree
- Continuous improvement
- Quality control
- Employee discount
1h
Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Fundraising Manager
IMO Charity —Blackburn
- £33,000 - £35,000 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
Production Manager
Crescent Pharma —Bolton
- £55,000 - £65,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
7d
Operations Manager - Middleton
DPD Group UK —Middleton
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Customer Insights Manager
Footasylum —Rochdale
- Hybrid work
- CRM software
- Data analysis skills
- Driving
Sales Manager
JKN Digital Limited —Preston
- £42,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Gym membership
Quick apply
Post Completion Manager
AFG Law —Bolton
- Full-time
- Management
- Analysis skills
- Supervising experience
- Annual leave
Quick apply
Sales Manager - UK
Gm International S.p.A. —Oldham
- £55,000 - £70,000 a year
- Full-time
- Management
- Sales
- Analysis skills
Quick apply
Clinical Lead -Wigan MHST
Greater Manchester Mental Health NHS Foundation Trust —Chorley
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
11d
Office Manager
Yorkshire Street Surgery —Rochdale
- £28,275 - £33,150 a year
- Full-time
- GP surgery experience
- Administrative experience
- Supervising experience
Quick apply
6d
Sales Executive (Client Relationship Executive) Fixed-term 12 months
Ascentis —Lancaster
- £29,930 a year
- Full-time
- Sales
- English
- Travel
- Free parking
- Annual leave
Principal Social Worker (Fixed-Term Cover)
Blackburn with Darwen Council —Blackburn with Darwen
- £65,919 - £70,659 a year
- Part-time
- Leadership
- Communication skills
Leisure Club Assistant (Casual)
Holiday Inn Lancaster —Lancaster
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Teaching Assistant and Early Years Tutor/Assessor
Rochdale Training Association —Rochdale
- £28,000 a year
- Full-time
- Writing skills
- Maths
- In-person
Quick apply
5d

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Senior CRM Manager

Science in Sport Group
Blackburn

Apply Now

Job details

Up to £55,000 a year
12 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee discount

Qualifications

Email marketing
Salesforce Marketing Cloud
Doctoral degree
Stakeholder liaison
Customer loyalty building
Relationship management
Communications
Audience segmentation
A/B testing
Leadership
Communication skills
Analytics

Full job description

Who We Are

Science In Sport Group is a world leader in sports and performance nutrition.

We have two highly regarded brands; SiS which combines world-class science and innovation to provide optimal performance nutritional solutions for professional athletes, sports and fitness enthusiasts and the active lifestyle community. This includes over 320 professional teams worldwide across a broad range of sports including Football, Rugby, Cycling, Athletics, Basketball, Netball and Swimming. Brand ambassadors include former track cyclist Sir Chris Hoy, an eleven-time world champion and six-time Olympic champion, and Eilish McColgan, who won gold in the 2022 Commonwealth Games 10,000 metres.

PhD Nutrition is a premium, active-nutrition brand for the active lifestyle community wanting intelligent nutrition to help them achieve their goals. With over 20 years of research and development, our products are designed to maximise performance in and out of the gym. It’s an exciting time for PhD Nutrition as 2025 will kick off an entirely new line up of brand ambassadors, from hybrid athletes to qualified sports nutritionists.

The two brands sell through the phd.com and scienceinsport.com digital platforms, third-party online marketplaces including Amazon, as well as extensive domestic and international retail distribution.

In 2022 the company opened a state of the art 160,000 square foot manufacturing and logistics facility in Blackburn, Lancashire. Providing a significant advantage in product costs and customer response time and most importantly, allowing Science In Sport to lead the way for quality standards.

Science In Sport is the nutrition partner to globally recognised elite teams, including Tottenham Hotspur, Saracens Rugby, British Triathlon, Aquatics GB, British Cycling, England Netball and Loughborough Sports. As well as being the Official Energy Gel Provider of RunThrough and the Official Nutrition Partner of Ultra X.

The Role

As part of our ambitious growth strategy, we’re seeking an experienced CRM leader to own and evolve our customer engagement and lifecycle strategy, driving retention, loyalty, lifetime value and brand affinity across digital channels.

The Senior CRM Manager will define and lead the CRM strategy across the SiS and PhD brands, elevating personalised communications, refining segmentation & lifecycle programmes, and increasing long-term customer value. You will manage and mentor a growing CRM team and work closely with Performance Marketing, Ecommerce, Data & Analytics and Commercial teams to align CRM activity with wider growth and retention goals.

Contract: Permanent
Salary: Up to £55,000 per annum
Working Hours: 9am - 5.30pm
Location: Blackburn

Benefits

On-site gym
Cycle to work scheme
Product discount
Birthday day off
Pension - employer contribution at 4%

The work - Your 4 most important responsibilities

Translate business goals into measurable CRM outcomes and growth levers.
Design, implement and optimise end-to-end customer lifecycle journeys (acquisition > onboarding > retention > re-engagement > loyalty).
Build advanced segmentation, propensity models and automation programs informed by data and business insights.
Leverage CRM data to generate actionable insights and drive strategic decisions

Accountability – what you are responsible for delivering

CRM Leadership

Own the CRM vision, strategy and roadmap to accelerate customer engagement, repeat purchase, loyalty and retention.
Translate business goals into measurable CRM outcomes and growth levers.
Lead long-term planning of CRM investments, metrics and technology stack enhancements.

Lifecycle & Engagement

Design, implement and optimise end-to-end customer lifecycle journeys (acquisition > onboarding > retention > re-engagement > loyalty).
Build advanced segmentation, propensity models and automation programs informed by data and business insights.
Oversee personalised messaging across email, push, SMS, onsite, and CRM-connected channels.

Team Leadership

Lead, develop and grow the CRM function, including coaching more junior team members (e.g., CRM specialists/analysts).
Foster cross-functional collaboration to align CRM planning with product launches, campaigns, and promotional activity.

Performance & Analytics

Establish performance KPIs and dashboards to measure CRM impact on customer behaviour, revenue and retention.
Lead A/B experimentation and continuous optimisation to improve engagement metrics (open, click-through, conversion rates).
Leverage CRM data to generate actionable insights and drive strategic decisions.

Compliance & Best Practice

Ensure CRM practices comply with data protection standards (e.g., GDPR) and email/SMS best practice.
Manage and govern customer data to support accurate targeting and messaging.

Capability - the skills and behaviours required to do this job well

Commercially astute and customer-centric.
Creative and analytical thinker, comfortable with ambiguity.
Passionate about sports, performance nutrition and delivering best-in-class customer experiences.
Proven success in driving CRM strategy for D2C, ecommerce or subscription businesses.
Expertise with CRM platforms (e.g., Bloomreach, Klaviyo / Salesforce Marketing Cloud / Braze / HubSpot) and CRM analytics tools.
Strong data-led mindset, with experience using analytics to influence campaign and lifecycle decisions.
Exceptional leadership, communication and stakeholder management skills.

Performance – how you will know you are doing a great job

CRM Revenue Contribution (%)
Repeat Purchase Rate
Customer Lifetime Value (LTV)
Active Subscriber Growth
Consistent activation across territory

Specific metrics will be set when in role and will be reviewed and built upon regularly. Alongside this, you will be supported with a personal performance plan that will enable you to continue improving your own performance and impact.

Attributes – experience and mindset that will enable you to do well in this role.

Demonstrable experience in CRM, lifecycle marketing or digital retention roles, with appropriate and relevant experience in a leadership capacity.
Team player
Commercially astute and customer-centric
Creative and analytical thinker, comfortable with ambiguity
Passionate about sports, performance nutrition and delivering best-in-class customer experiences.

Science in Sport Group is an equal opportunity employer; we value diversity and strive to cultivate an inclusive workplace. We do not tolerate discrimination of any kind in regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. We fully support reasonable adjustments throughout our recruitment process, to provide an inclusive and welcoming recruitment experience.

Apply Now

Refine Your Search

retention manager jobs in clitheroe, lan

Senior CRM Manager

Assistant General Manager-Experience & Innovation

Sales and Retention Manager

Night Production Manager

Account Manager

Customer Relations Team Manager

Fundraising Manager

Customer Service Account Manager

Production Manager

Operations Manager - Middleton

Customer Insights Manager

Sales Manager

Post Completion Manager

Sales Manager - UK

Clinical Lead -Wigan MHST

Office Manager

Sales Executive (Client Relationship Executive) Fixed-term 12 months

Principal Social Worker (Fixed-Term Cover)

Leisure Club Assistant (Casual)

Teaching Assistant and Early Years Tutor/Assessor

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