It support Work, Jobs in Shepton Mallet, Som (with Salaries)

IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
ICT Infrastructure Engineer
Avon Fire & Rescue Service —North Somerset
- £36,363 - £39,152 a year
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
9d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
11d
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
5d
ERP Support Specialist NAV
Amcor —Bristol
- Full-time
- Azure
- ERP systems
- Microsoft Office
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Agentic Platform Architect / Systems Administrator
BGBx —Bristol
- £65,000 - £75,000 a year
- Remote
- Azure
- DevOps
- Master's degree
- Annual leave
- Life insurance
Quick apply
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Support Analyst
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
11d
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
IT Service Desk Analyst
Office for Students —Bristol
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Support Analyst
Forestry Commission —Stoke Gifford
- £33,854 a year
- Weekend availability
- Hybrid work
- Windows
- Presentation skills
- Travel
10d

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it support jobs near shepton mallet, som

IT Service Desk Analyst - 1st Line Support

Boeing -
Bristol

Apply Now

Job details

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Operating systems
Customer service
Technical support
ITIL
IT
Communication skills

Full job description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We 're seeking a dedicated and customer-oriented Service Desk Agent to join our team.

The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively.

The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.

Position Responsibilities:

Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
Assist users with account management, including password resets and access issues.
Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
Participate in training sessions and workshops to enhance technical skills and customer service abilities.
Contribute to the development of knowledge base articles and user documentation.
Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)

Employer will not sponsor applicants for employment visa status.

Required Skills/Experience:

Ability to gain SC clearance
Previous experience in a customer service or technical support role preferred.
Strong problem-solving skills and the ability to think critically under pressure.
Excellent verbal and written communication skills.

Desired Skills/Experience:

Ability to remain calm under pressure or through demanding challenges
Familiarity with common operating systems and software applications.
Ability to work independently and as part of a team in a fast-paced environment.
Understanding of ITIL best practice methodology

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

Competitive salary and annual incentive plans
Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
23 days plus UK public holidays and a Winter Break between Christmas and New Year
Pension Plan with up to 10% employer contribution
Company paid BUPA Medical Plan
Short Term Sickness: 100% pay for the first 26 weeks
Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development
Access to Boeing’s Well Being Programs, tool and incentives

Applications for this position will be accepted until Jul. 24, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

Competitive base pay and incentive programs.
Industry-leading tuition assistance program pays your institution directly.
Resources and opportunities to grow your career.
Up to $10,000 match when you support your favorite nonprofit organizations.

Apply Now

Refine Your Search

it support jobs in shepton mallet, som

IT Service Desk Analyst - 1st Line Support

IT Support Analyst

IT Service Desk Technician

1st Line Technical Analyst

ICT Infrastructure Engineer

Service Desk Analyst

Software Support Agent - Payroll

Lead Service Desk Analyst

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

ERP Support Specialist NAV

Product Technical Support Engineer - TMS

Agentic Platform Architect / Systems Administrator

2nd Line Technical Support

Customer Systems Support

IT Support Analyst

IT Service Desk Analyst

Technology Support Technician

IT Service Desk Analyst

IT Service Desk Analyst

IT Support Analyst

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