Technology support analyst Work, Jobs in Leeds (with Salaries)

Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
9d
Transport Development Analyst
Evri —Leeds
- £33,600 - £39,000 a year
- Full-time
- Hybrid work
- SQL
- Travel
- Communication skills
10d
IT Business Analyst
Yorkshire Water —Bradford
- £42,774 - £53,469 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Annual leave
- Flexible schedule
1d
Senior PMO Analyst
Sopra Steria —Leeds
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
1d
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
13d
QC Shift Analyst
NuFarm —Wyke
- Oracle
- Laboratory experience
- Time management
- Employee assistance programme
Senior HRIS Analyst (EMEA/APAC Lead)
Teledyne Technologies Inc. —Shipley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee stock purchase plan
- Annual leave
Clinical Informatics Analyst
Hill Brow Partnership —Barnsley
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
Quick apply
3d
Energy Analyst
Low Carbon Contracts Company —Leeds
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- SQL
- Annual leave
- Work from home
Quick apply
13h
Lead Information Security Analyst
evoke —Leeds
- Hybrid work
- Azure
- AWS
- Leadership
- Annual leave
- Work from home
Underwriting & Governance Analyst
Markel International Services Ltd —Leeds
- Hybrid work
- Analysis skills
- Mentoring
- AI
- Annual leave
- Flexible schedule
Quick apply
Senior Business Analyst in Business Analysts
Bank of England —Leeds
- £49,360 - £55,530 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
2d
Senior Project Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- English
- Analysis skills
- Project management
1d
Principal Program Control Analyst
BAE Systems Inc. —York
- £92,180 - £156,707 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
Senior Dayforce System Analyst
VetPartners Limited —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
Quick apply
14h
Senior Program Control Analyst
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Microsoft Excel
- Oracle
- PMP
- Annual leave
- Employee assistance programme
Customer Solutions Project Manager
Ligentia —Leeds
- Full-time
- PMP
- Project management
- Agile
ERP Analyst Team Lead
evoke —Leeds
- Full-time
- Hybrid work
- Oracle
- IT
- Communication skills
- Annual leave
- Work from home
9d

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Analyst II, Incident / Problem Management

FIS Global -
York

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
Incident management
Analysis skills
Bachelor's degree
ITIL
ServiceNow
IT
Financial services
Problem management
Root cause analysis
Communication skills
Information Technology

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end-to-end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement.

Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross-functional teams to resolve incidents and support root cause analysis activities.

What you will be doing:

Incident Management

Manage and coordinate incidents (including high-priority incidents) to restore service as quickly as possible
Support major incident calls, bridge lines, and coordination activities
Act as a key point of contact during incidents, ensuring clear and timely communication to stakeholders
Monitor incident progress and ensure adherence to SLAs and operational targets
Escalate incidents appropriately based on impact and urgency
Maintain accurate incident records within ITSM tools in line with process requirements

Problem Management

Support root cause analysis (RCA) for recurring or high-impact incidents
Assist in identifying trends and patterns to reduce incident recurrence
Maintain problem records, known errors, and workarounds
Contribute to post-incident reviews and lessons learned sessions
Collaborate with technical teams to track and implement permanent fixes

Process Improvement & Governance

Follow incident and problem management processes aligned to ITIL best practices
Identify opportunities for process improvement and raise recommendations
Contribute to KPI reporting, metrics tracking, and trend analysis
Support audit and compliance activities as required

Stakeholder & Communication Management

Provide regular updates to internal teams and stakeholders during incidents
Work closely with business, technology, and operations teams to ensure resolution
Support communication for incidents, ensuring clarity and appropriate escalation

Team Collaboration:

Work collaboratively within a global incident management function
Share knowledge and contribute to team learning and best practices
Provide guidance and support to junior team members where appropriate
Participate in on-call rotations and shift-based coverage where required

What you bring:

Typically 2–5 years’ experience in incident management, production support, or IT service management
Working knowledge of ITIL Incident and Problem Management processes
Experience handling incidents within complex IT environments
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good communication skills with the ability to work with technical and non-technical stakeholders
Experience with ITSM tools (e.g., ServiceNow or equivalent)

Desired:

ITIL certification (v3 or v4)
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience in financial services or regulated environments
Experience with automation, monitoring tools, and reporting dashboards

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

technology support analyst jobs in leeds

Analyst II, Incident / Problem Management

Infrastructure Operations Analyst

Service Desk Analyst, Judicial Digital Services, Judicial Office

Transport Development Analyst

IT Business Analyst

Senior PMO Analyst

Incident Management Analyst

QC Shift Analyst

Senior HRIS Analyst (EMEA/APAC Lead)

Clinical Informatics Analyst

Energy Analyst

Lead Information Security Analyst

Underwriting & Governance Analyst

Senior Business Analyst in Business Analysts

Senior Project Analyst

Principal Program Control Analyst

Senior Dayforce System Analyst

Senior Program Control Analyst

Customer Solutions Project Manager

ERP Analyst Team Lead

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