Technical support advisor Work, Jobs in Launton, Oxf (with Salaries)

Commercial Service Advisor
Service Advisor —Bicester
- £28,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Referral programme
Quick apply
People & Culture Business Advisor
Principal Medical Limited —Bicester
- From £38,000 a year
- Full-time
- Continuous improvement
- Driving
- No degree
- Free parking
- Sick pay
Quick apply
22h
SHEQ Advisor
Grundon —Benson
- Full-time
- Microsoft Word
- Business
- Communication skills
Quick apply
Senior HSW Advisor
Ferrovial Construction —Brackley
- Full-time
- Civil engineering
- Heavy lifting
- Communication skills
14d
Safety, Health & Environment Advisor
Red Bull Technology Group —Milton Keynes
- Full-time
- Continuous improvement
- Employee discount
5d
Associate Quality and Systems Manager – (Asbestos, Fire & Water)
Tetra Tech —Abingdon
- Hybrid work
- Travel
- Leadership
In-House Paralegal
Oxford Brookes University —Headington
- £32,080 - £34,610 a year
- Full-time
- Writing skills
- University
- In-person
Senior Ornithologist
Tetra Tech —Abingdon
- Hybrid work
- Bachelor's degree
- Travel
- Mentoring
11h
Cable Jointers
SSE —Oxford
- £36,139 - £50,000 a year
- Overtime
- Customer service
- In-person
- Hand tools
- Employee discount
Porsche Service Manager
Sytner —Silverstone
- Weekend availability
- Leadership
Global Account Manager
Halliburton —Abingdon
- Full-time
- Sales
- Engineering
- Business
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Hospitality
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Service Advisor Front Office
M D AUTO CARE LTD —Aylesbury
- Full-time
- Customer service
- Microsoft Office
- Driving
Quick apply
Prison Offender Manager - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
14d
Regional Fire, Health & Safety and Business Resilience Manager
CompassRock International —Oxford
- £75,000 - £80,000 a year
- No degree
- Travel
- Leadership
- Sick pay
Quick apply
1d
Beauty Advisor/Artist Beauty Advisor
Estee Lauder —Milton Keynes
- £10,603.19 a year
- Weekend availability
- Customer service
- Annual leave
2d
Technical Services Design Manager
SSE —Oxford
- £80,588 - £96,301 a year
- Full-time
- Engineering
- Analysis skills
- Team management
- Employee discount
7d
Land and Property Programme Manager
East West Rail —Milton Keynes
- Hybrid work
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
12d
Finance Manager
Saepio —High Wycombe
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Quick apply
14d
Regional Sales Manager - Europe
SPX —Wappenham
- £123,000 - £190,000 a year
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply

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Commercial Service Advisor

Service Advisor -
Bicester

Quick apply

Job details

Full-time
£28,000 - £34,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

Cordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. You will be the first point of contact between the customer and workshop so we’re looking for someone committed to delivering an excellent customer experience with great attention to detail. If you have any previous VAG Service Advisor experience, this could be the role for you.

The Service Advisor in our business, performs a pivotal role in the smooth running of workshop. You will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded.

Our Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.

You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same!

Working with our World Class Brand - Volkswagen Commercial Vehicles, training and development opportunities are plenty within our organisation. All opportunities are there for candidates who want to take them.

Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!

Hours of work:

44.5 hours per week across 3 alternating shifts Monday to Friday:

7.00am to 4.00pm
8.00am to 5.00pm
9.00am to 6.00pm

All with 30 minute unpaid break each day

Plus 1 in 3 Saturday mornings, 8.00am to midday.

Responsibilities:

Understand and adhere to Service Core Process as set by the Brand and Company
To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
Inform customer of outstanding recall campaigns and arrange for work to be completed
Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
To promote additional workshop services/repairs where applicable
Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
Carry out daily update calls to customers on vehicle progress in the workshop
Follow up all ‘No Show’ bookings
Work in Progress (WIP) control for the dept
Updating VOR’s on Manufacturer platforms on a daily basis
Gaining authorisation for work required – either from the customer or via customer approval platforms
To cost the work completed and raise invoices
Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
Accept and process all walk-in bookings
Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure parts are ordered/requisitioned once relevant authority is received
To ensure customer reception area is maintained to a high professional standard at all times
To order/ arrange sub-contract work
Build rapport with all staff and customers
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

The perfect candidate will have:

Excellent attention to detail
Excellent communication skills with customers and colleagues
Excellent customer service skills
Excellent interpersonal, verbal and written communications skills
Proven organisational and administration skills.
Proactive approach to work
Able to work to deadlines
Problem solving skills
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask
Work on own initiative and as a team player

Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles!

More about what Cordwallis Group can offer you:

Multi manufacturer training programmes available – we will support you with your desired career progression level
30 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (up to 3 days available to purchase)
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay – Full 2 weeks pay
Personal Accident Scheme
Corporate uniform provided
Cycle to work scheme
Onsite Parking
EV Salary Sacrifice Scheme
Working for a friendly family business!

If this sounds like you, and you’re looking for a new challenge, please apply now!

We look forward to hearing from you.

NB: We are currently only accepting applications from applicants based in the UK with the correct work permits.

Quick apply

Refine Your Search

technical support advisor jobs in launton, oxf

Commercial Service Advisor

People & Culture Business Advisor

SHEQ Advisor

Senior HSW Advisor

Safety, Health & Environment Advisor

Associate Quality and Systems Manager – (Asbestos, Fire & Water)

In-House Paralegal

Senior Ornithologist

Cable Jointers

Porsche Service Manager

Global Account Manager

Internal Auditor and Risk Analyst

Service Advisor Front Office

Prison Offender Manager - HMP Aylesbury

Regional Fire, Health & Safety and Business Resilience Manager

Beauty Advisor/Artist Beauty Advisor

Technical Services Design Manager

Land and Property Programme Manager

Finance Manager

Regional Sales Manager - Europe

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