Technology management occupations Work, Jobs in Gateshead, Twr (with Salaries)

IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
7d
Senior Delivery Manager (Public Sector)
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Project Manager - UK
Mindbody —Newcastle upon Tyne
- Remote
- Microsoft Powerpoint
- Spanish
- PMP
Quick apply
14d
Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Research
- Business development
- Presentation skills
Quick apply
14d
Head of Engineering SRPS
Dräger UK & Ireland —Blyth
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
7d
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
7d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Leadership
Quick apply
Product Manager, Regulatory Reporting & Filing
Sage —Newcastle upon Tyne
- Hybrid work
- Spanish
- Analysis skills
- Product management
1d
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
Quick apply
Product Manager
Newcastle Building Society —Newcastle upon Tyne
- £49,734 - £72,312 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
2d
IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
7d
Senior Product Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Employee assistance programme
- Employee discount
Quick apply
QBuild Software - Project Manager
QBuild Corporation —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
- Flexible schedule
Quick apply
7d
IT Project/Program Manager
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
2d
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
3d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Product management
- Work from home
14d
Product Manager, Digital and Real Time Tax Reporting
Sage —Newcastle upon Tyne
- Hybrid work
- Spanish
- Product management
- APIs
1d

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IT Service Improvement Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
ServiceNow
Technical roadmaps

Full job description

Job Posting Title

IT Service Improvement Manager

Salary Band

Competitive

Job Description

About the Role

We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.

This is a key leadership role responsible for improving the way IT services are delivered and supported by developing and optimising service management platforms, processes and workflows. Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing development of technologies such as ServiceNow, ensuring they continue to meet the needs of the organisation while supporting regulatory and governance requirements.

You will lead a team of Service Improvement Analysts focused on identifying opportunities to simplify processes, reduce manual effort and increase operational efficiency. Working closely with Service Delivery, Service Desk, Infrastructure and Engineering teams, you will help transform service operations through workflow automation, intelligent tooling and enhanced self-service capabilities.

A significant part of the role will involve driving automation initiatives across service management processes, including incident management, request fulfilment, asset lifecycle management and joiner, mover and leaver activities. You will be instrumental in delivering solutions that improve responsiveness, enhance user experience and allow operational teams to focus on high-value activities.

About You

You are expected to be an experienced IT Service Management professional with a passion for service improvement, automation and innovation. You have a proven track record of designing and delivering operational improvements within complex technology environments and understand how effective service management tooling can transform both customer experience and operational performance.

Bringing significant experience working with enterprise ITSM platforms such as ServiceNow and have a strong understanding of platform configuration, workflow automation, integrations and service management best practices. Whether acting as a product owner, platform lead or service improvement specialist, you are comfortable balancing strategic platform development with the practical delivery of day-to-day improvements.

We require an accomplished stakeholder manager who can build effective relationships across Service Delivery, Service Desk, Engineering, Infrastructure, Risk and Compliance teams. Your ability to communicate clearly and influence at all levels allows you to bring people together around shared improvement goals and deliver lasting change. As a leader, you are committed to coaching and developing others, creating an environment where innovation, collaboration and continuous improvement can thrive. You are comfortable working in evolving environments and enjoy helping organisations modernise the way they deliver and support technology services.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

technology management occupations jobs in gateshead, twr

IT Service Improvement Manager

IT Asset and Configuration Manager

Senior Delivery Manager (Public Sector)

Project Manager - UK

Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle

Head of Engineering SRPS

Team Manager - Operations

IT Service Desk and Support Manager

Agile Delivery Manager

Product Manager, Regulatory Reporting & Filing

Project Manager

Product Manager

IT Service Delivery Manager

Senior Product Manager

QBuild Software - Project Manager

IT Project/Program Manager

24/7 Major Incident Manager

Incident Manager

Product Manager

Product Manager, Digital and Real Time Tax Reporting

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