Division manager Work, Jobs in Roker, Twr (with Salaries)

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Interviewer Manager - Newcastle

Office for National Statistics -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£28,138 a year
10 days ago

Benefits

Company pension

Qualifications

Driving Licence
Presentation skills
Leadership

Full job description

Details

Reference number

470794

Salary

£28,138

(advertised salary is FTE and will be pro-rated)

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

ONS - Surveys and Data Collection - Social Surveys Field Collection

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The ONS operates a flexible hybrid working model across the UK, your role is a homeworking role where you will work within the location: Newcastle

This is an Executive Officer (EO) Grade position for an Interviewer Manager. Travel to the areas you cover, will be expected as required by operational needs which could be as regularly as weekly and will account for around 20% of your time.

About the job

Job summary

This is an exciting opportunity to join the Office for National Statistics as an Interviewer Manager, leading a team at the heart of data collection across the UK.

The Social Survey Field Collection Division is a large and operationally complex area responsible for enabling the Office for National Statistics (ONS) to collect high‑quality survey data from households across the UK.

It is organised into three business areas Face‑to‑Face Field Operations, Audit & Quality, and Strategy & Programmeswhich collectively oversee the interviewing community and deliver the enabling functions needed to support a wide‑scale, largely remote workforce.

Together, these business areas provide leadership, frontline delivery, governance, and innovation, ensuring that ONS survey data collection remains robust, efficient, and responsive to changing demands.

This work is guided by the divisions mission statement: We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high‑quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODPs 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

Job description

There is a requirement to work a minimum of 30 hours per week across 4 days.

Interviewer Managers manage a team of up to 15 remote working interviewers, engaging with members of the public in their local geographical location. Interviewer Managers are equivalent to the Executive Officer (EO) grade and are employed on homeworking contracts, with Newcastle as their normal place of work. In this role, you will support a team of Field Interviewers based across the Newcastle region.

In this role you will support the successful delivery of high-quality data collection and survey strategies by leading on performance, attendance, and wellbeing, while developing the capabilities of a team of Interviewers. This role is accountable for team level performance and resourcing, ensuring alignment with organisational goals, policies and standards.

The successful candidate will support and monitor interviewer performance against agreed survey and interviewing guidance, being prepared to work extensively with each interviewer in the field to provide support and build capability, spending a minimum of 20% of their time in the field with their team. They will also lead quarterly face to face meetings with their team, and escalate any issues where appropriate to their Field Operations Manager (FOM).

Training:

We offer a blend of in person and virtual training. As part of the successful candidates training, there will be a requirement to attend in person training at our Titchfield office. Travel and subsistence costs will be covered for this in person training.

Responsibilities:

The role will include:

Supporting and monitoring interviewer performance against agreed survey and interviewing guidance, being prepared to work extensively with each interviewer in the field to provide support and build capability.
Interpreting, acting on and providing feedback on management information within the team to maximise flexibility, response and quality of the survey outcomes.
Providing effective communications to the team and to colleagues as required.
Ensuring conduct, under-performance and attendance matters related to staff in your team are pursued and dealt with in line with ONS policy and procedures, escalating cases where appropriate to the HEO (Field Operations Manager).
Ensuring effective and efficient use of own and team's time and travel in line with central guidance and the most economic use of travel and subsistence.
Working closely with the IM team to ensure consistent procedures and practices are aligned to the strategic direction of the Field Community.

Person specification

Essential Criteria:

The ability to make balanced decisions at pace in line with business objectives and operational change.
Performance Management through effective feedback and coaching to develop capability.
Leadership skills ability to influence a remote team to deliver operational goals whilst creating an inclusive environment.
Highly organised and able to manage conflicting priorities effectively to tight deadlines.

Licences

A car, driving license (full UK or EU full member state equivalent) and internet connection at your residential address are essential requirements for this post. To qualify for the standard mileage rate, the car must carry comprehensive insurance which includes a clause for business use.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing
Working Together

Benefits

Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Visa Sponsorship

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

To work at the ONS, candidates must meet both UK right to work and security requirements.

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Application Support

Number of Stages: 2 stage process

Stage 1: Application

Stage 2: Interview

Stage 1 Application

The assessment process at the application stage will be based on your work history, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum wordcount allowed is 1250, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

Stage 2 Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

Interviews will be held via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates:

The Sift will be conducted from Friday 7th August

Interviews will be conducted from Wednesday 26th August

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Daniel Grace
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Licences

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information