Guest service agent Work, Jobs in Feltham West (with Salaries)

Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
Night Guest Services Agent
Maybourne —South West London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Customer service
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
9d
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent- Part Time
Millennium Hotel and Resorts UK —Slough
- Part-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Reservations Agent (Part time)
Rosewood London —London
- Part-time
- Sales
- Hotel
- Annual leave
Quick apply
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Front desk
Quick apply
Front Office & Reservations Agent
Motel One —London
- Full-time
- English
- Hotel
- Front desk
Quick apply
2d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Reservations Agent
Sea Containers London —London
- £27,130 a year
- Full-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
- Guest services
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Reservation Agent
Reservation —London
- £27,580 - £30,000 a year
- Full-time
- Spanish
- English
- Hotel
- Referral programme
Quick apply
4d
Reservation Agent
Frasers Hospitality —London
- Customer service
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Holiday Sales Consultants
Inghams & Santa's Lapland —Farnborough
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Flexible schedule
4d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for guest service agent in feltham west

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Central Reservations Agent

Heartwood Collection
Teddington

Quick apply

Job details

Full-time
Up to £29,000 a year

Benefits

Cycle to work scheme
Discounted or free food
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Internal department liaison
Accommodation booking
Guest services
Communication skills

Full job description

Central Reservation Agent - The Role

Heartwood Collection is a growing hospitality group with a commitment to sustainability, provenance, and local sourcing. We operate pubs, brasseries, and rooms with a focus on delivering exceptional guest experiences, and our culinary offerings are guided by our Chef Patron, Raymond Blanc.

We are looking for a dynamic and results-driven Central Reservations Agent to join our established reservations team on a temporary basis, supporting as we prepare for our busiest time of the year.

As a Central Reservations Agent, you will be responsible for ensuring a seamless and efficient booking experience for our guests and an organised and detailed booking handover to our venue teams to deliver the experience you have prepared for.

This is a remote role working from home. You must be available to come to the Head Office, based in Teddington, for initial training. The role is a shift-based role working 5 days out of 7, including evenings and weekends, as phone lines are open 7 days a week from 9 am - 8 pm ( Mon- Sat) and 9 am -6 pm (Sun).

This is a fixed-term contract that will run from 7th September to 18th December 2026

Central Reservation Agent - Area of Responsibilities

Manage incoming reservations, modifications, and cancellations across Heartwood Collection properties.
Work in conjunction with our high-performing reservations team to support our teams at site level, encouraging the increase in sales and conversions.
Support the daily operations of the central reservations team, ensuring accuracy, efficiency, and a high standard of service delivery.
Ensure a professional and rapid response to all enquiries.

Rooms:

Manage group booking enquiries from start to finish, including the sharing of rates, negotiations, booking setup, payments, follow-ups, and amendments across all booking sites.
Ensure all booking trackers are accurately recorded and well-maintained.
Oversee associated inboxes.
Provide ongoing support to team members at the site to enhance their use of systems and local enquiry management.
Build relationships with new and existing clients by actively following up enquiries and passing on any warm leads to maximise client retention and revenue.
Monitor booking profiles and pass on any warm leads.
Maintain strong communication with other departments (front desk, housekeeping, sales, etc.) to ensure smooth guest arrivals and stays.
Collaborate with the revenue management team to maximise room occupancy and optimise pricing strategies. As well as driving direct bookings versus 3rd party bookings where possible.

Central Reservation Agent - About You

Minimum of 3 years of experience in reservations or front-office management within the hospitality industry.
Strong understanding of reservation systems (e.g., reservations management software, property management systems).
Proven experience in guest-facing roles.
Strong interpersonal and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with a focus on accuracy and efficiency.
Knowledge of premium hospitality trends and guest expectations.

Central Reservation Agent - What's on Offer

Competitive salary (pro-rataed)
Computer, Monitor, and Telephone
The Pantry – 100’s of retailers and experience discounts through Reward Gateway
50% off food at all Heartwood Collection Sites
Private Healthcare through Bupa ( Employee Only )
Life Insurance cover
Friends and Family discount of 20% off food at all Heartwood Collection Sites
Discount room rates in our Inns
25 days of holiday (pro-rataed)
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Instant access to the pay you have already earned through EarlyPay

Why Join Heartwood Collection?

This is an exciting opportunity to join one of the UK’s fastest-growing hospitality businesses, working within a collaborative and supportive Head Office environment. At Heartwood Collection, you’ll be part of a people-focused company that genuinely values its teams, with the chance to develop and grow your career alongside award-winning hospitality brands.
#LI-AC1

INDHEADOFFICE

Quick apply

Refine Your Search

guest service agent jobs in feltham west

Central Reservations Agent

CONFERENCE BOOKING AGENT

Night Guest Services Agent

Reservations Sales Agent

Call Centre Operator

Night Guest Service Agent

Guest Service Agent

Night Guest Service Agent

Reservations Agent- Part Time

Reservations Agent (Part time)

Front Office Agent

Front Office & Reservations Agent

Front Office Team Member (Camden Lock)

Reservations Agent

Reservations Agent

Cluster Reservations Agent

Reservation Agent

Reservation Agent

Holiday Sales Consultants

Guest Service Manager

I want to receive the latest job alerts for guest service agent in feltham west

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected