Engineering manager Work, Jobs in Broughton Astley, Lec (with Salaries)

Operations Manager - Engineering
Trescal —Countesthorpe
- Full-time
- Microsoft Access
- Customer service
- Bachelor's degree
Quick apply
Chief Engineer – Mechanical Engineering
Drive System Design —Leamington Spa
- Free parking
Maintenance Engineering Manager
Bostik Limited —Leicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
MANUFACTURING ENGINEERING MANAGER
Ilmor Engineering Ltd —Brixworth
- Full-time
- Microsoft Excel
- Management
- CAD
- Free parking
- Annual leave
Quick apply
Engineering Facilities Manager
HeliosX —Leamington Spa
- Engineering
- Presentation skills
- Bachelor's degree
Quick apply
Asset Engineering Assurance Manager - HVDC
National Grid —Warwick
- Up to £76,000 a year
- Engineering
- Presentation skills
- No degree
7d
Engineering Team Leader
Thermo Fisher Scientific —Loughborough
- Full-time
- Data analysis skills
- Maintenance
- Supervising experience
Research and Development Project Manager
Siemens Energy —Warwick
- Full-time
- Remote
- PMP
- Engineering
- English
- Profit sharing
Vehicle Chief Engineer
Ricardo —Leamington Spa
- Engineering
- Master's degree
- Bachelor's degree
12d
Engineering Lead - Order Management Automation (Spain or UK remote)
Product and Technology —West Midlands
- Full-time
- Remote
- Azure
- DevOps
- JavaScript
- Employee discount
Lead Engineer - Armoured Vehicles
NP Aerospace —Coventry
- £45,000 - £55,000 a year
- Full-time
- CAD
- ERP systems
- No degree
- Annual leave
- Flexible schedule
Lead Project Engineer (Seating)
Select Engineering —Coventry
- £40 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Engineering
- Bachelor's degree
- Work from home
Quality Manager
Brush Group —Loughborough
- Hybrid work
- Engineering
- Quality control
- Training & development
- Employee assistance programme
- Life insurance
14d
Proposal Manager Aeroderivative Gas Turbine, Modifications and Upgrades
Siemens Energy —Warwick
- Full-time
- Sales
- Engineering
- Analysis skills
- Annual leave
Process Lead
PepsiCo —Coventry
Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Lead Engineer
NP Aerospace —Coventry
- £45,000 - £55,000 a year
- Full-time
- CAD
- Military
- Engineering
- Annual leave
- Flexible schedule
Electrical Project Manager
Ventol Limited —Birmingham
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Business development
- Free parking
Quick apply
4h
Pre-Construction Design Lead
Gallifordtry —Leicester
- Full-time
- Management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Engineering Night Team Leader
BakeAway UK —Corby
- Up to £57,925 a year
- Overtime
- CRM software
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
7d

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Operations Manager - Engineering

Trescal -
Countesthorpe

Quick apply

Job details

Permanent | Full-time

Qualifications

Microsoft Access
Customer service
SAP
Bachelor's degree
Team management
Organisational skills
Pivot tables
Communication skills
Negotiation

Full job description

About the Role

About Universal Instrument Services:

Established in 1966, We are a UKAS accredited multi-parameter calibration laboratory and hold certification to BS/EN ISO9001:2015 and are a BS/EN ISO/IEC 17025:2017. Covering a wide range of measurement parameters, we are committed to providing the highest standard of calibration and customer service.

In addition to our inhouse facility, we also operate UKAS (ISO17025) accredited mobile laboratories, enabling us to provide onsite calibration at the customers premises.

You can find a short video about us here; UIS Welcome Video

Job Opportunity

The Operations Manager will play a key part in sustaining and growing the business to achieve long-term success by providing an outstanding and timely service to our existing and prospective customers.

The role holder will be responsible for the pro-active management of the support and technical staff, delegating and directing the team’s tasks and monitoring the progress of workflow.

The successful candidate will need to be hands on and participative to ensure peaks of workload are successfully managed.

They will develop and nurture strong relationships with our existing and prospective clients by understanding and responding to their requirements, addressing any concerns and by promoting the range of services provided by UIS.

Role Purpose:

Specific Responsibilities

Develop and implement key performance metrics for excellent customer service which are embedded, monitored and improved on
Proactive management of admin and technical activities and regular monitoring of delivery against objectives set
Ensure the timely and professional resolution of issues, queries or complaints faced by customers to maintain trust and confidence in the services we provide
Assist with and perform administrative tasks as required during peak times of workload
Review, refine and assess our internal processes and practices to ensure we deliver our services efficiently and in the most effective way for our customers and internal stakeholders
Training and development of existing and new employees
Maintain a strong working knowledge of industry regulations
Develop trusting relationships with our portfolio of clients to ensure outstanding customer service
Identify opportunities to expand the relationship with existing customers to increase revenue
Acquire and maintain a thorough understanding of key customer needs and requirements
Ensure that customer needs and requirements, both current and future, are fed into the business model and are followed up with internal stakeholders
Engage with internal colleagues to ensure that customer feedback is used to continuously review and improve the services offered by UIS
Work with the operational team to ensure that the correct services are delivered to customers in a timely manner
Serve as the link of communication between customers and internal teams
Play an integral part in building relationships with new customers that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts using key account metrics

Essential Skills

Customer Care

Provide a best-in-class customer experience to all current and existing customers
Act as the key account contact and/or supervisory contact for all new and existing customers. This will involve in-person visits to client sites
Ensure that customer data is maintained and updated and put in place a planned reporting cycle to sit alongside the programme of customer reviews
Regularly review customer spend data to identify trends and act on any concerns about customer spend
Work with the support team to ensure calibration recalls are followed up and delivered

Support to Onsite Admin Function

Provide management and day to day support to the onsite admin function, ensuring that workload is managed in line with the department’s priorities and the needs of internal and external stakeholders
Provide training, guidance and support to ensure high standards are set, met and maintained, with a focus on excellent customer service and continuous improvement
Oversee the maintenance and update of all customer information within our data bases
Oversee the review of and response of all customer compliments and complaints and take forward any necessary internal feedback to teams or recommendations for improvement

Business Development

Support with raising quotes for new work for both new and existing customers
Negotiate with existing customers on calibration contract renewals

Project Work

Deliver, support or oversee, where appropriate, organisational projects.

Other Responsibilities

a) Ensure the maintenance of Gov Sanction Checks.

b) To undertake such other duties as the line manager shall from time to time determine.

c) To be flexible and proactive as required for the effective delivery of the role.

d) To demonstrate the values and cultural aspirations of UIS in all work that is undertaken.

Person specification

Excellent customer service skills and the ability to provide solutions based on the needs of individual customers
Ability to develop and maintain strong stakeholder relationships
Proven experience of managing a team at Operational Manager level
Proactive, pragmatic, self-disciplined and able to work on own initiative as well as part of a team
Proven track record in negotiation skills and business acumen
Working knowledge of SAP/Ariba/Coupa platforms for PO and invoice submission
Excellent Excel and Access skills – data collection, presentation, chart production, pivot tables, query and report generation
Working knowledge of customer relationship management (CRM) systems
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels
Excellent organisational skills
Expected to participate in all areas of service support
Ability to travel to customer sites as needed

Quick apply

Refine Your Search

engineering manager jobs in broughton astley, lec

Operations Manager - Engineering

Chief Engineer – Mechanical Engineering

Maintenance Engineering Manager

MANUFACTURING ENGINEERING MANAGER

Engineering Facilities Manager

Asset Engineering Assurance Manager - HVDC

Engineering Team Leader

Research and Development Project Manager

Vehicle Chief Engineer

Engineering Lead - Order Management Automation (Spain or UK remote)

Lead Engineer - Armoured Vehicles

Lead Project Engineer (Seating)

Quality Manager

Proposal Manager Aeroderivative Gas Turbine, Modifications and Upgrades

Process Lead

Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME

Lead Engineer

Electrical Project Manager

Pre-Construction Design Lead

Engineering Night Team Leader

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