Customer voice Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Retail Sales Assistant- Part Time
Sofology —Cardiff
- £12.71 - £22.00 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Store Colleague
Pets at Home —Cardiff
- £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Store Assistant - 8 Hours - Sweaty Betty Cardiff, Wales
Wolverine Worldwide —Cardiff
- 8 hour shift
- Customer service
- Communication skills
- Flexible schedule
- Referral programme
Business Customer Advisor
Welsh Water —Cardiff
- £26,200 a year
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Sales Executive - Heating
British Gas —Cardiff
- £31,804 a year
- Paid training
- Employee discount
3d
Customer Success Manager
SINGU —Cardiff
- Up to £65,000 a year
- Full-time
- CRM software
- In-person
Quick apply
7d
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
21h
Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- Microsoft Powerpoint
- Presentation skills
- Analytics
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
16h
Dementia Adviser
Alzheimer's Society —Newport
- £25,391 - £26,421 a year
- Monday to Friday
- Travel
- Organisational skills
- IT
- Work from home
8d
Leisure Member Relations Manager
Village Hotels - Cardiff - Leisure —Cardiff
- Full-time
- Social media management
- Employee assistance programme
- Gym membership
Quick apply
Product Executive
Eakin Healthcare —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Free parking
- Referral programme
Quick apply
Receptionist / Team cleaner
Equans —Cardiff
- £22,471.28 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Care Navigator/Receptionist
Park Surgery —Newport
- £25,420.00 - £39,806.01 a year
- Part-time
- Administrative experience
- Organisational skills
- Front desk
Quick apply
10d
Community & Campaigns Lead (Comms)
Welsh Water —Cardiff
- £47,492 - £54,618 a year
- Temporary
- Hybrid work
- No degree
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Go-to-Market - Cardiff, United Kingdom
Speechify —Cardiff
- Remote
- Machine learning
- APIs
- AI
Development Planning Officer
Welsh Water —Cardiff
- £34,566 - £40,821 a year
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Scheme Support Officer - Substance misuse
Pobl Group —Cardiff
- £25,877.80 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
7d

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customer voice jobs near cardiff, wls

Customer Service Advisor - Midnights Team

Capital on Tap -
Cardiff

Apply Now

Job details

£28,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Financial services
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff - Fully office based for the first 3 months, following this you will move to the hybrid working pattern which will be 3 days in the office per week, 2 from home

☎️ Shifts (Midnights team) - Monday to Friday 5:30pm - 2:00am

Salary - £28.5k

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people
The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer voice jobs in cardiff, wls

Customer Service Advisor - Midnights Team

Telephone Fundraiser - Full Time Contract (Remote)

Retail Sales Assistant- Part Time

Store Colleague

Store Assistant - 8 Hours - Sweaty Betty Cardiff, Wales

Business Customer Advisor

Sales Executive - Heating

Customer Success Manager

Customer Service Advisor

Customer Data Research Co-Ordinator

Business Customer Services Manager

Dementia Adviser

Leisure Member Relations Manager

Product Executive

Receptionist / Team cleaner

Care Navigator/Receptionist

Community & Campaigns Lead (Comms)

Go-to-Market - Cardiff, United Kingdom

Development Planning Officer

Scheme Support Officer - Substance misuse

I want to receive the latest job alerts for customer voice in cardiff, wls

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