Customer insights analyst Work, Jobs in Basingstoke, Ham (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Cyber Portfolio and Governance Analyst
Vodafone —Newbury
- Full-time
- Microsoft Powerpoint
- Azure
- Organisational skills
- Annual leave
Principal Business Analyst, Investment Technology
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Data analysis skills
- Annual leave
- Life insurance
Insight Analyst
Acosta —Woking
- £38,000 - £44,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Finance Analyst
William Grant & Sons —Hook
- Full-time
- Microsoft Excel
- Employee assistance programme
10d
Insight Analyst
Primark —Reading
- Sales
- Data analysis skills
- SQL
1d
Route Optimisation Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
3d
Commercial Finance Analyst
Vodafone —Newbury
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
8d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Commercial Finance Analyst
JACOBS DOUWE EGBERTS —Maidenhead
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
11d
Campaign Lead - Cyber & Secure Communications
Roke —Woking
- Full-time
- Sales
- Negotiation
2d
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
1d
Senior Data Scientist
Primark —Reading
- SQL
- Machine learning
- Continuous improvement
1d
PR Manager
Ericsson —Reading
- English
- Computer networking
- Communication skills
8d
Senior Manager, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
Portfolio PMO Analyst
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Annual leave
- Employee assistance programme
9d
VodafoneThree - Collections Strategy Analyst
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
2d
Digital insights Analyst
B&Q —Eastleigh
- From £40,000 a year
- Part-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Advisor - Reporting & Business Analysis
Porsche Retail Group —Reading
- £35,000 a year
- Full-time
- Bar
- Sales
- SQL
- Free parking
- Employee assistance programme
Quick apply
Commercial Finance & Transformation Analyst
Yum! Brands —Woking
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Business development

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Application Support Analyst

Clinisys -
Woking

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Job details

Permanent

Qualifications

Customer service
Organisational skills
IT
Application support
Environmental issues
AI
Communication skills

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Refine Your Search

customer insights analyst jobs in basingstoke, ham

Application Support Analyst

Cyber Portfolio and Governance Analyst

Principal Business Analyst, Investment Technology

Insight Analyst

Finance Analyst

Insight Analyst

Route Optimisation Officer

Commercial Finance Analyst

2nd / 3rd Line Security Analyst

Commercial Finance Analyst

Campaign Lead - Cyber & Secure Communications

Business Engagement and Service Improvement Manager

Senior Data Scientist

PR Manager

Senior Manager, Strategy Consulting EMEA

Portfolio PMO Analyst

VodafoneThree - Collections Strategy Analyst

Digital insights Analyst

Advisor - Reporting & Business Analysis

Commercial Finance & Transformation Analyst

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