Project Manager
Location: Fully Remote (occasional travel to Sheffield HQ)
Type: Full-time
Reports to: Lead Project Manager
Who We Are
Pharmacy Mentor is a specialist digital agency focused entirely on helping independent pharmacies grow and modernise. We build websites, clinical service platforms, and digital tools for pharmacies across the UK, and we genuinely care about the impact our work has on the communities those pharmacies serve.
Our projects range from straightforward WooCommerce builds to complex, regulation-compliant clinical platforms. It is varied, meaningful work, and no two projects are quite the same.
The Role
We are growing, and we need a Project Manager who can take full ownership of their projects and see them through from the first discovery call to go-live. You will be the main point of contact for your clients, the person keeping the team on track, and the one making sure everything that goes out the door is something we are proud of.
This is a role with real autonomy. You will manage your own workload, build strong client relationships, and work closely with developers, QA, and content resources to deliver projects that meet the brief, timeline, and budget. If you like being trusted to get on with things and having variety in your day, you will fit right in.
What You Will Be Doing
Running projects end to end
- Leading discovery and scoping calls with pharmacy clients to understand what they need and why
- Keeping projects moving, on track, and within budget from kickoff to go-live
- Writing user stories and acceptance criteria that developers can actually work from
- Maintaining project documentation, including PIDs, RAID logs, and change requests
- Spotting risks and blockers early and dealing with them before they become problems
Looking after your clients
- Being the person your clients trust to keep them informed and to be straight with them
- Setting realistic expectations from day one and managing them throughout
- Giving clients meaningful updates, not just check-in emails
- Handling tricky conversations calmly and coming to them with solutions
- Running discovery and kickoff calls independently, from day one
Working with the team
- Delegating work clearly to developers and other resources, making sure everyone knows what is expected
- Running stand-ups that are focused and useful, not just a catch-up
- Flagging blockers early so they can be resolved without derailing the project
Design and implementation
- Using AI tools to create website designs and mockups for your projects
- Taking clients through designs, gathering their feedback, and getting sign-off before development starts
- Briefing developers on approved designs and making sure what gets built matches what was agreed
Quality and standards
- Reviewing your own projects before they go anywhere near the client, checking content, layout, links, and functionality
- Raising issues to developers clearly, with enough context for them to act on it quickly
- Working with our QA team to coordinate testing and make sure sign-off happens before go-live
- You are not the QA, but the quality of your projects is your responsibility
- Making sure WooCommerce and site settings are configured correctly before anything goes to the client
- Getting hands-on in WordPress where needed, whether that is checking settings, reviewing pages, or spotting configuration issues
- Knowing the platform well enough to catch when something has not been set up right
What We Are Looking For
You will need
- At least 3 years of project management experience, ideally in a digital agency or web environment
- A project management qualification, such as PRINCE2, PMP, or APM, or solid hands-on experience that speaks for itself
- Confidence in managing multiple projects at once without things falling through the cracks
- A good working knowledge of WordPress and WooCommerce
- Comfort using AI tools day to day, including for creating designs and mockups
- A good eye for UI and UX, you notice when something looks or feels off
- Strong communication skills, written and verbal, with clients and internally
- Confidence running client-facing calls independently, including discovery and scoping sessions
- Good organisational skills and the ability to manage your own time without being chased
- Comfortable working fully remotely and staying on top of your workload without daily oversight
- Experience writing clear project documentation
- Experience using a project management tool such as ClickUp, Asana, or a similar one to manage and track projects
It would be a bonus if you have
- Experience in pharmacy, healthcare, or another regulated industry
- Some familiarity with GPhC standards or Distance Selling Pharmacy requirements
- An enthusiasm for learning the pharmacy regulatory environment — we will support you in getting up to speed
- An understanding of SEO as it relates to website building
- Experience working with remote or offshore development teams
- Familiarity with any pharmacy-specific platforms is a bonus
What We Offer
From your first day of employment, you are entitled to the following benefits:
- Free annual flu vaccination
- 50 percent discount on annual Taste Cards
- Enhanced leave provisions, including bereavement leave and enhanced sick leave
- Access to a salary sacrifice pension scheme
- Employee wellness programme provided through Wisdom via Bright HR
- Paid company social events
- Profit-related bonus schemes, subject to eligibility
- Flexible working hours
- Remote working arrangements, where appropriate
- Ongoing training and development opportunities
Who You Are
You are someone who takes ownership of your work, communicates openly, and does not need to be the loudest person in the room to get things done.
You will be working directly with pharmacy owners and their teams, so you need to be personable, patient, and able to explain things clearly. You hold yourself to a high standard because you understand that our clients are running regulated healthcare businesses and the details matter.
You are confident in your own lane, you work well with others, and you know when to ask for help.
How to Apply
Send your CV. We do not need a lengthy cover letter; just tell us about a project you managed that you are proud of and why.
Pay: £32,000.00-£35,000.00 per year
Work Location: Remote
