Support analyst Work, Jobs in Strathaven, Slk (with Salaries)

Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
Performance Analyst
Scottish Power —Glasgow
- From £38,760 a year
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
HR Workforce Analyst
City Building (Glasgow) LLP —Glasgow
- £43,520 - £46,375 a year
- Temporary
- Databases
- Annual leave
1d
Case Reviewer (Glasgow)
OFGEM —Glasgow
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
13d
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
9d
Senior Analyst
Nationwide Building Society —Glasgow
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
12d
Customer Support Associate
Project Green Group —Glasgow
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
1d
Testing & Recovery Analyst
Barclays —Glasgow
- Analysis skills
- Continuous improvement
- IT
Installation Engineer
Mealzo —Glasgow
- £28,000 a year
- Overtime
- Bilingual
- Computer literacy
- POS
Quick apply
14d
Digital Portfolio Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
20h
Operations Analyst
Nucleus Financial Group —Glasgow
- IT
- Financial services
- Communication skills
- Annual leave
Assurance and Control Analyst
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- No degree
- Annual leave
- Employee discount
6d
Transaction Monitoring Analyst
Barclays —Glasgow
- Continuous improvement
- Communication skills
- Banking
Junior Risk Analyst
Altrad —Glasgow
Quick apply
GIS Analyst
Balfour Beatty —Motherwell
- Hybrid work
- CAD
- Organisational skills
- Python
- Annual leave
7d
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
Risk Analyst
Turner & Townsend —Glasgow
- Full-time
Quick apply
7d
PMO Analyst
GAP Group —Glasgow
- Full-time
- Analysis skills
- Agile
14d
Head of AI & Analytics
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Flexible schedule
Credit Risk Data Analyst
Barclays —Glasgow
- Mentoring
- Agile
7d

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Technical Support Analyst

E-Max Systems
East Kilbride

Quick apply

Job details

Permanent | Full-time
Up to £26,000 a year

Qualifications

Live chat
Technical troubleshooting
Crystal Reports
Customer service call handling
Inbound customer enquiry call handling
Customer service
Incident queue management
ERP systems
Ticket management
SQL querying
ERP software
No experience needed
Technical support
SQL
TeamViewer
Computer skills
Customer interaction
Linux
Outbound calling
Application support
Communication skills
Help desk

Full job description

Tier 1 Support Analyst - OFFICE BASED

Company: E-Max Systems Ltd
Location: Office-based – Suite 17/18, Arx House, James Watt Avenue, East Kilbride, G75 0QD
Working Hours: Monday to Friday, 09:00 – 17:00

About E-Max
E-Max Systems is a leading provider of ERP business software solutions for small to medium-sized companies. Throughout our 28-year history, we have provided successful solutions to hundreds of clients in manufacturing, engineering, and associated industries.

We develop, deliver and support our software solutions from our three office locations across the UK and Australia. Our team of experienced Analysts, product specialists and developers are focused on helping our customers achieve a competitive advantage through the power of our software and industry expertise.

Due to expansion, an exciting opportunity has arisen for someone new to join our team.

As a Support Analyst, you will be the first point of contact for customers seeking technical assistance. Your role will be to provide basic troubleshooting and support for our ERP solutions, assisting users with common issues, escalating more complex cases, and ensuring a smooth user experience. This position is ideal for someone with strong problem-solving skills, effective communication, and a genuine interest in technology and customer service.

What we are looking for
E-Max Systems is looking to expand our Support Desk with the addition of a Tier 1 Support Analyst. This role is ideal for someone who enjoys problem-solving, communicating with users, and working as part of a fast-paced support team.

Key Responsibilities

Inbound and outbound call handling
Managing incoming support tickets, including creation, escalation, and closure
Handling live chat queries throughout the day in tandem with calls and ticket management
Escalating internal tickets via dedicated channels (Microsoft Teams)
Providing first-line support to customers in a professional and timely manner

Required Skills & Experience

IT literate with a strong interest in technology
Experience working within a support or service desk environment
Ability to pickup software quickly
Strong verbal and written communication skills (phone, email, Teams, and live chat)
A hard-working, self-motivated individual
A team player who understands the importance of communication
Ability to follow direction and processes from management

Desirable skills (But Not Essential)

The following experience is not required, but would be beneficial:

SQL
Linux
Crystal Reports
ERP system experience

Provided

Laptop
Headset
ERP System Training

Benefits

Lunch provided every second Friday
Water / Coffee & Tea / Breakfast provided daily
Company-wide Activities and Socials three times a year
Onsite electric vehicle charging available

Why Join E-Max Systems?

Office-based role in East Kilbride
Supportive team environment
Opportunity to grow and develop within an established IT support function

If you’re motivated, reliable, and looking to build or continue your career in IT support, we’d love to hear from you.
Contact: Drew McNamara (Operations Director)
Email: [email protected]

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in strathaven, slk

Technical Support Analyst

Performance Analyst

HR Workforce Analyst

Case Reviewer (Glasgow)

Apprentice Support Desk Analyst

Senior Analyst

Customer Support Associate

Testing & Recovery Analyst

Installation Engineer

Digital Portfolio Analyst

Operations Analyst

Assurance and Control Analyst

Transaction Monitoring Analyst

Junior Risk Analyst

GIS Analyst

Technical Analyst

Risk Analyst

PMO Analyst

Head of AI & Analytics

Credit Risk Data Analyst

I want to receive the latest job alerts for support analyst in strathaven, slk

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