Customer relations manager Work, Jobs in Chelmsford, Ess (with Salaries)

Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
Information Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £30,333 a year
- Full-time
- Microsoft Word
6d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
10d
Administrative Assistant HR
Civic Recruitment Limited —Chelmsford
- £16.16 an hour
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Depot Finance Administrator
DPD Group UK —Chelmsford
- £28,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
Senior People Partner
Leonardo UK Ltd —Basildon
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Flexible schedule
- Referral programme
8d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Basildon
- Weekend availability
- Oracle
- Salesforce
- English
Recruitment Advisor (12-month FTC)
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- From £34,434 a year
- Hybrid work
- Sales
Quick apply
11d
Human Resources Advisor
SPHC —Southend-on-Sea
- Hospitality
- Hotel
- Human resources
- Annual leave
- Employee assistance programme
Assistant Spa Manager
Down Hall Hotel, Spa & Estate —Hatfield Heath
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
Full Time - Trainee Sales and Technical Support
Leitz Tooling UK Ltd —Harlow
- £20,400 - £23,800 a year
- Full-time
- Sales
- English
- In-person
- Sick pay
Quick apply
7d
Clinic Manager Accelerator Team - North East London
Therapie Clinic —London
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Customer and Trading Manager - Nightshift
Sainsbury's —Gravesend
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Customer and Trading Manager - Online
Sainsbury's —Haverhill
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Contracts Manager
Warwick Group —Chelmsford
- Project management
- Organisational skills
- Leadership
Sr. HR Business Partner
Amazon UK Services Ltd. —Tilbury
- Full-time
- Management
- English
- Master's degree
Account Manager - Stansted Airport
Chanel —Stansted
- Full-time
- Management
- Leadership
- Employee assistance programme
- Employee discount
Customer Experience Manager
Sainsbury's —Harlow
- From £32,700 a year
- Management
- Leadership
- Employee discount
10h

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customer relations manager jobs near chelmsford, ess

Operations Manager

First Bus -
Chelmsford

Apply Now

Job details

Permanent | Full-time
£55,000 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Customer service
Mentoring
Business coaching
Leadership
Negotiation

Full job description

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Manager to join our Chelmsford depot on a full time permanent basis.

Reporting to the General Manager the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture.

You will support your team in delivering excellent customer experiences, while leading a governance agenda that support legislative and policy compliance.

Through your leadership, the Operations Manager will establish and develop and engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

Key Responsibilities

Ensure cost efficient delivery of a safe, punctual service
Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
Drive engagement with drivers, management team, and customers
Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
Manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
Deliver agreed plans and budgets, including established level of service and service quality.
Ensure staff planning at the depot meets the operating requirements of the business
Ensure an effective working relationship with recognised trade union representatives and officials
Manage and plan collision reduction and staff/passenger injury reduction
Manage and deliver agreed key performance indicators • To effectively manage the teams in all areas of people management; development, absence management and compliance
Ensure positive working relationships are maintained between operations, commercial and engineering functions
Liaise with external bodies to improve performance of lost miles and punctuality.
Ensure all cash handling procedures are followed
Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner

Skills/Experience

Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
Strong influencing and negotiation skills
Excellent customer service focus
Team builder and driver of high-performance teams
Certificate of Professional Competence in Passenger Transport would be desirable.
A willingness to study for CPC is essential
passion for safety and driving to deliver a high performing safety behavioural culture
Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
Ability in endorsing commitment to set long/short-term objectives
Mentoring/coaching skills in the progression of the deliverables of the business
Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
Aptitude to build and maintain stakeholder relations, indicative of a professional leader
Capacity to manage and commute between multi-site operations, providing cover when required

Salary - £55,000 plus up to 15% annual bonus

£4,000 Transport Manager supplement

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Apply Now

Refine Your Search

customer relations manager jobs in chelmsford, ess

Operations Manager

Information Officer (Headquarters, Chelmsford)

Employee Relations Manager, Employee Experience & Relations UK&IE

Administrative Assistant HR

Depot Finance Administrator

Customer Relations Manager

Human Resources Officer

Senior People Partner

Delivery Partner Manager, UKIE DPM

Recruitment Advisor (12-month FTC)

Human Resources Advisor

Assistant Spa Manager

Full Time - Trainee Sales and Technical Support

Clinic Manager Accelerator Team - North East London

Customer and Trading Manager - Nightshift

Customer and Trading Manager - Online

Contracts Manager

Sr. HR Business Partner

Account Manager - Stansted Airport

Customer Experience Manager

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