Application analyst Work, Jobs in Marchwood, Ham (with Salaries)

IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
14d
Test Analyst
University Hospital Southampton NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
- Time management
7d
Test Analyst ((Trust Retail))
Trust Payments —Bournemouth
- Hybrid work
- Java
- SQL
- Analysis skills
- Flexible schedule
Service Charge Analyst
Innovus —New Milton
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Project management
- Accounting
Quick apply
4d
Logistics Data Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
- Employee assistance programme
Location Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Business Analyst (Retail)
Trust Payments —Bournemouth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Route Optimisation Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
1d
Senior Applications Analyst
Babcock International —Portsmouth
- Full-time
- Hybrid work
- ERP systems
- Annual leave
3d
Data Operations Manager
Vitality —Bournemouth
- Agile
- Leadership
3d
IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
- Free parking
Quick apply
10d
Strategic Intelligence Analyst (Adult Social Care)
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Digital insights Analyst
B&Q —Eastleigh
- From £40,000 a year
- Part-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Data Governance Analyst - Metadata
Ageas —Eastleigh
- Full-time
- Hybrid work
- AI
- School
ICT Senior Analyst
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- SharePoint
- Agile
- In-person
- Annual leave
- Employee assistance programme
10d
Business Analyst (GIS)
Expleo —Portsmouth
- Analysis skills
- Agile
- Communication skills
BIM Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- AutoCAD
- University
- Mentoring
- Employee discount
4d
IT Service Desk Analyst
University Hospitals Dorset NHS Foundation Trust —Poole
- £28,392 - £31,157 a year
- Weekend availability
- Customer service
- Windows
- SharePoint
1d

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IT Operations Analyst - The Vision Centre

CooperVision -
Southampton

Apply Now

Job details

Full-time
14 days ago

Benefits

Company pension

Qualifications

Operating systems
Customer service
Software deployment
Windows
Microsoft Office
Bachelor's degree
ITIL
IT
Communication skills
Active Directory
Information Technology

Full job description

Job title: IT Operations Analyst

Department: IT

Location: Southampton, Adanac Park

Working hours: 37.5 hours per week Monday to Friday (onsite)

A brighter future awaits you

Job Summary

Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process.

Essential Functions & Accountabilities:

Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA’s
While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool.
Escalate tickets in accordance with IT procedures.
Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley).
Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze and highlight incident trends.
Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition.
Administers enterprise class IT systems and tools, including highly virtualized client computing environments.
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Create and maintain knowledge documents, usage guides and FAQs for both IT and business team members. Develop and deliver user training.
Promotes user adherence to the organization’s IT policies.
Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.
Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management.
Collaborate with specialized teams supporting the client computing infrastructure and systems.
Liaise with global third-party client computing partners. Increased involvement with local IT agreements and vendors.
Maintain and develop professional and technical knowledge by attending educational workshops, training events, reviewing applicable technical materials.
Participates in the IT Operations out of hours support rotation.

Qualifications, Knowledge, Skills and Abilities:

Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment.
Working technical knowledge of current protocols, operating systems, and standards.
Technical knowledge of mobile devices (smart phones, tablets, etc.).
Ability to read and understand technical manuals, procedural documentation, and guides.
Ability to conduct research into technical problems and products as required.
Proven analytical and problem-solving abilities.
Strong customer service orientation, at ease liaising with all levels of the business.
Comprehensive written, verbal, and interpersonal communication skills.
Ability to present ideas in business and customer-friendly language.
Proficient in conducting group and/or individual user training.
Ability to effectively organize, prioritize and execute tasks in a high-pressure environment.
Extremely team-oriented and skilled in working within a collaborative environment.
Ability to collaborate with resources within multiple business support teams.

Experience:

Extensive support experience with current client computing operating systems and applications.
Familiarity with the principles of ITIL Service Management.
Proven track record of delivering against SLAs and Service Management targets.
Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
Familiarity with IT procurement processes preferred.
Experience of supporting project implementations.

Education:

College diploma or university degree in a related information technology field and/or minimum 5 years equivalent work experience.
Certifications and professional qualifications etc. desired.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

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Refine Your Search

application analyst jobs in marchwood, ham

IT Operations Analyst - The Vision Centre

Test Analyst

Test Analyst ((Trust Retail))

Service Charge Analyst

Logistics Data Analyst

Location Analyst

Business Analyst (Retail)

Route Optimisation Officer

Business Engagement and Service Improvement Manager

Senior Applications Analyst

Data Operations Manager

IT Service Desk Analyst

Strategic Intelligence Analyst (Adult Social Care)

2nd Line Technical Analyst

Digital insights Analyst

Data Governance Analyst - Metadata

ICT Senior Analyst

Business Analyst (GIS)

BIM Analyst

IT Service Desk Analyst

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