About us
Andras Hotels is Northern Ireland’s largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
Crowne Plaza Belfast is a luxurious hotel nestled in a picturesque parkland setting, just a short drive from Belfast city center. The hotel features 153 elegantly designed guest rooms, including suites with modern amenities to ensure a comfortable and relaxing stay. Guests can indulge in a variety of dining options at the hotel's acclaimed restaurant and unwind at the stylish bar.
The property boasts extensive conference and event facilities, making it an ideal choice for business meetings, weddings, and social gatherings. Additionally, guests can enjoy the hotel's leisure club, complete with a swimming pool, fitness center, and spa services, offering a perfect blend of comfort, convenience, and sophistication.
What is the job?
At Crowne Plaza Belfast, first impressions are made in the bedroom doorway. As our HOUSEKEEPING MANAGER, you'll lead the team responsible for the standard of all 153 bedrooms, our Club Lounge, event spaces and every public area in between — making sure that whether a guest is here for a board meeting, a gala dinner for 550 or a weekend in the Lagan Valley, the room they walk into feels immaculate, considered and ready for them.
This is a Head of Department role with real ownership. Supported by an Assistant Manager and a Housekeeping Supervisor, you'll lead, coach and grow an in-house team of Housekeepers and Linen Porters.
You'll deliver against clear payroll and expense KPIs, and you'll be the standard-bearer for IHG brand compliance, health and safety, and Responsible Business across the property. You'll report to the Operations Manager and sit as part of the hotel's Heads of Department team, working closely with Front Office, Maintenance and Events to keep Northern Ireland's premier conference and events venue running beautifully.
This is a role for an established senior housekeeping professional. If you take genuine pride in the detail, enjoy developing people and want a department to call your own, this is a job where your work is visible every single day.
Hours
40 hours
What we offer
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Discounted hotel stays at over 6000 IHG Hotels & Resorts globally
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Discounted stays at other Andras Hotels
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Health care cash plan
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Diamond membership of Kingsbridge Hospital Group
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Enhanced pension scheme
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Enhanced maternity & paternity pay
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Cycle to work scheme
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Health & wellbeing activities
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Increased annual leave with service
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Discount membership at BodyScape
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Discount Cryospa rate at BodyScape
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Hotel incentive scheme
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Recruit a friend scheme
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Employee of month awards
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Employee appreciation and social events throughout the year
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Andras Academy for training & development activities
About The Role
Your day to day
PEOPLE
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Lead and develop the housekeeping department, working through your Assistant Manager and Housekeeping Supervisor to direct a team of Housekeepers and Linen Porters.
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Coach and grow your management line — set clear expectations for the Assistant Manager and Supervisor, delegate with confidence and build genuine bench strength beneath you.
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Own the full employee journey: recruitment and onboarding, induction and brand training, probation reviews, one-to-ones, appraisals and succession planning.
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Build and manage rotas that match business on the books, balancing productivity targets with fairness, work-life balance and statutory rest requirements.
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Ensure daily briefings and regular team meetings happen consistently, so every colleague knows the day's arrivals, VIPs, group movements, special requests and priorities before they start.
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Recognise great work, address performance issues early and fairly, and escalate in line with company policy where needed.
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Champion an inclusive, respectful working environment where colleagues from every background feel welcome, supported and able to speak up.
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Work in genuine partnership with Front Office, Maintenance, Events and F&B — housekeeping succeeds when the whole hotel does.
GUEST EXPERIENCE
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Set, communicate and relentlessly maintain the cleanliness and presentation standards for all 153 bedrooms and suites, the Club Lounge, corridors, public areas, meeting and event spaces and back of house.
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Operate a structured room-checking and quality audit programme, with clear standards, documented results and quick corrective action where things fall short.
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Own the guest recovery process for housekeeping-related feedback — respond personally, resolve properly, and use what you learn to stop it happening again.
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Monitor and act on guest satisfaction data (Heartbeat/guest survey scores, online reviews and comment trends), turning cleanliness feedback into specific, measurable improvements.
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Anticipate rather than react: work from the forecast and events diary so rooms, turnarounds and public areas are ready ahead of arrivals, conferences and peak periods.
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Manage lost property, VIP and special-occasion set-ups, guest requests and amenity delivery to a consistently high standard.
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Ensure the team delivers service in the Crowne Plaza way — professional, warm, attentive and never intrusive.
RESPONSIBLE BUSINESS
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Take ownership of health and safety within the department: risk assessments, COSHH compliance, safe manual handling, correct PPE, equipment checks and accident reporting.
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Ensure full compliance with IHG brand standards, IHG Way of Clean and all cleanliness and hygiene protocols, and prepare the department for brand and quality audits.
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Deliver against IHG's Journey to Tomorrow and Andras Hotels' sustainability commitments — reducing water, energy, chemical and single-use plastic consumption and improving waste segregation and recycling.
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Manage linen and laundry operations responsibly, including the linen reuse programme, stock rotation and control of loss and damage.
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Keep accurate records — training logs, cleaning schedules, safety documentation, deep-clean programmes and audit trails — and ensure they stand up to inspection.
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Play an active part in the hotel's community, charity and colleague wellbeing initiatives.
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Uphold GDPR, security and key control procedures at all times, protecting guest privacy and hotel assets.
FINANCIAL
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Deliver against clearly defined monthly and annual KPIs for departmental payroll and expenses.
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Manage payroll to agreed productivity measures — minutes per room and hours per occupied room — flexing labour weekly against occupancy, groups and events without compromising standards.
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Control departmental expenses including guest supplies, cleaning materials, linen, equipment and consumables, through accurate ordering, disciplined stock takes and effective supplier management.
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Review performance against target regularly, explain variances clearly and take corrective action early rather than at month end.
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Contribute to monthly P&L reviews and forecasting with the Operations Manager and General Manager.
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Identify and deliver cost-saving and efficiency initiatives that don't compromise the guest experience or team wellbeing.
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Support the annual budget and capital planning process, including refurbishment, soft furnishing replacement and equipment renewal cycles.
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Manage out-of-order and out-of-service rooms proactively to protect sellable inventory and RevPAR.
ACCOUNTABILITY
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Head of Department for Housekeeping in a 153-bedroom, full-service, four-star hotel with extensive public areas.
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Reports directly to the Operations Manager and forms part of the hotel's Heads of Department team.
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Leads an in-house department comprising an Assistant Manager, a Housekeeping Supervisor, Housekeepers and Linen Porters.
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Accountable for achieving monthly and annual payroll and expense KPIs.
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Accountable for the cleanliness element of the hotel's guest satisfaction performance and for the department's brand standard audit results.
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Holds Duty Manager responsibilities on a rostered basis, deputising across the wider operation as required.
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Responsible for departmental compliance with health and safety legislation, IHG brand standards and company policy.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
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True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
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True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
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True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
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True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.
Required Criteria
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Proven experience as an Executive Housekeeper or Head Housekeeper in a four-star or similar full-service hotel.
- Track record of leading a housekeeping department through a management line, including developing supervisors and assistant managers.
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Demonstrable experience delivering payroll and expense targets, with a clear understanding of productivity measures such as minutes per room.
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Strong working knowledge of health and safety, COSHH and safe systems of work in a hotel environment.
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Experience of brand standards, quality audits and structured room-checking programmes.
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Confident with hotel property management systems and Microsoft Office, particularly Excel.
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Excellent attention to detail with the ability to hold a consistently high standard across a large and busy operation.
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Strong communication skills and the confidence to work with colleagues, guests and senior managers alike.
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Flexibility to work a rota including early starts, weekends, bank holidays and peak event periods.
Desired Criteria
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Previous experience within an IHG property or another international branded hotel group.
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Familiarity with IHG Way of Clean, brand standard audits and Heartbeat/guest satisfaction reporting.
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Experience in a hotel with a significant conference and events operation.
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Recognised health and safety qualification (IOSH Managing Safely or equivalent) and/or first aid certification.
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Hospitality management qualification or equivalent professional development.
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Experience managing linen contracts, laundry operations or supplier tenders.
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Involvement in refurbishment, soft refurbishment or deep-clean project delivery.
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Experience contributing to sustainability or Responsible Business programmes.
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Additional languages.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Company Benefits
What we offer
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
£18.78 per hour
