Customer support engineer Work, Jobs (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Customer Support & Services Quality Assurance Engineer
MBDA —Stevenage
- Up to £50,000 a year
- Overtime
- Hybrid work
- Engineering
- Business
- Communication skills
- Free parking
Site Administrative Assistant - Engineering Solutions
Plexus —Livingston
- Hybrid work
- Google Suite
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Engineering Lead - Ptech - HRIS - Growth Team
Wise Australia Investments —London
- £105,000 - £135,000 a year
- Team management
- Agile
- Leadership
Engineering Director, EU
Monzo —London
- £170,000 - £225,000 a year
- Leadership
- Flexible schedule
Operations & Engineering Support Controller
Dawsongroup —Milton Keynes
- Full-time
- Customer service
Quick apply
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
Site Engineering Administrator
Gist Limited —Hallen
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Google Suite
- Marketing
- Bachelor's degree
Managing Consultant/Senior Manager - Operating Model & Organisation Design
Capgemini Sogeti —London
- Hybrid work
- Sales
- Business development
- Analysis skills
Design Administrator
Karntek —Stafford
- Full-time
- CAD
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
TECHNOLOGY LEAD - GUEST ENGINEERING PLATFORMS
Merlin Entertainments —London
- Full-time
- Mentoring
- Resort
- Employee discount
Engineering Manager (12-month FTC)
Benifex —Southampton
- £80,000 - £120,000 a year
- Remote
- AI
- Communication skills
- Employee assistance programme
Administrator in Engineering
Leicester College —Leicester
- £23,431 - £24,555 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Employee discount
11d
Senior Consultant - Operating Model & Organisation Design
Capgemini Sogeti —London
- Hybrid work
- Sales
- Business development
- Analysis skills
Managing Consultant/Senior Manager - Operating Model & Organisation Design
Capgemini —Glasgow
- Hybrid work
- Sales
- Business development
- Analysis skills
Engineering Service Coordinator
Matic Building Services —Wigan
- £27,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
12d
Analytics Engineering Lead
Moonpig —London
- Hybrid work
- Mentoring
- Agile
- Employee discount
- Flexible schedule
Lead Product Designer
Artsy and Artnet —London
- £90,000 - £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Employee assistance programme
12d
Senior Content Designer
CDP Global —London
- £53,600 - £67,000 a year
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme

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Customer Service Engineer

Digital Realty -
London

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Job details

Full-time

Qualifications

Technical troubleshooting
IT service management
Incident documentation
Network cabling installation
Network infrastructure
HVAC
Mentoring
Organisational skills
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

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Refine Your Search

customer support engineer jobs

Customer Service Engineer

Customer Support & Services Quality Assurance Engineer

Site Administrative Assistant - Engineering Solutions

Engineering Lead - Ptech - HRIS - Growth Team

Engineering Director, EU

Operations & Engineering Support Controller

Product Designer

Site Engineering Administrator

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Managing Consultant/Senior Manager - Operating Model & Organisation Design

Design Administrator

TECHNOLOGY LEAD - GUEST ENGINEERING PLATFORMS

Engineering Manager (12-month FTC)

Administrator in Engineering

Senior Consultant - Operating Model & Organisation Design

Managing Consultant/Senior Manager - Operating Model & Organisation Design

Engineering Service Coordinator

Analytics Engineering Lead

Lead Product Designer

Senior Content Designer

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