It analyst Work, Jobs in Harlow, Ess (with Salaries)

IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
12d
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- Continuous improvement
- SharePoint
- Free parking
Quick apply
13d
IT Risk & Control Testing Analyst
Bupa —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Business
- Employee discount
- Gym membership
Quick apply
2d
Fraud Prevention and Risk Analyst - Ecommerce IT
UNIQLO —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
10d
IT Risk Analyst
QBE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
2d
IT Business Analyst
Wates —Finsbury Park
- Travel
- IT
- Business
Finance Systems Analyst
Columbia Threadneedle Investments —London
- Full-time
- IT
- Financial services
- In-person
- Work from home
2d
Principal Finance System Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Service Desk Analyst - Apprentice
T-Tech —London
- Customer service
- Mentoring
- IT
Quick apply
Finance Business Systems Analyst
Hiscox —London
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Accounting
- Annual leave
Primary System Analyst, Charles River Development, Officer
State Street —London
- Full-time
- Oracle
- Customer service
- Bachelor's degree
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
13d
Business Systems Analyst
TD Bank —London
- Weekend availability
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
10d
System Analyst - Security, GCP Implementation, Rego Policies, London, UK
Photon —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior IT Security Analyst
Synthomer (UK) Limited —London
- Analysis skills
- Employee assistance programme
Quick apply
10d
System Analyst
Adroitpeople —London
- English
- Java
- Scripting
Quick apply
Business Systems Analyst - Metals Trading
Koch Minerals & Trading —London
- Oracle
- SQL
- AWS
Senior Business Systems Analyst
CBRE —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
People Systems Analyst (Success Factors)
LiveScore Group —London
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Senior Treasury Operations and Systems Analyst
CHEP —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
11d

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IT Support Analyst

IQUW Group
London

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

Desktop support
Azure
Mentoring junior staff
IT service management
Microsoft Office Suite
Microsoft Office
Continuous improvement
Computer hardware
Mentoring
Technical writing
Customer support
Training & development
Communication skills
Microsoft Azure
Active Directory
Mobile devices

Full job description

Overview:

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

As an IT Support Analyst, you’ll play a pivotal role in ensuring exceptional technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely.

Key Responsibilities

Technical Support Excellence:

Provide senior-level technical support for the client desktop environment and associated software products.
Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs).
Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.

Guidance and Mentoring:

Offer technical guidance and mentorship to the remote support analyst service desk team.
Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success.

Device Management:

Support and build a variety of devices, including Microsoft Windows devices and Apple mobile devices.
Ensure seamless functionality and optimal performance through regular maintenance of office-based audio-visual kit and MS Teams room devices.

Service Improvement:

Contribute to nominated initiatives and departmental goals.
Continuously enhance software, systems, and client technology to elevate the overall user experience.

Escalation Management:

Review and mitigate escalations promptly.
Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption.

Asset and Knowledge Management:

Maintain up-to-date asset records within the IT Service Management tool.
Create technical and end-user knowledge base articles.
Provide peer and user training, staying abreast of technological advancements.

Policy Adherence:

Execute policies and processes outlined by departmental management.
Uphold IQUW values in all interactions, ensuring ethical and professional standards.

Flexibility and Adaptability:

Be prepared for additional reasonable tasks as required by line management.
Embrace changing business requirements and adjust responsibilities accordingly.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Certification and Experience:

MCDST certification or equivalent (preferable but not mandatory).
Demonstrated ability to act as a technical senior within a team.
ITIL Understanding:
Essential understanding of ITIL principles (ITIL qualification preferable).

Expertise in common computing principles and technologies, including:

PC hardware and software.
Audio Visual Equipment.
Microsoft suite.
Active Directory.
Antivirus solutions.
Microsoft Cloud technologies (Endpoint Manager, Azure).

Core behavioural competencies

Innovation and problem solving
Strategic perspective
Relationships
Communication and influence
Development of self and others
Resilience and adaptability

Additional Information

A full job description can be seen here

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Apply Now

Refine Your Search

it analyst jobs in harlow, ess

IT Support Analyst

Service Desk Analyst

IT Risk & Control Testing Analyst

Fraud Prevention and Risk Analyst - Ecommerce IT

IT Risk Analyst

IT Business Analyst

Finance Systems Analyst

Principal Finance System Analyst

Service Desk Analyst - Apprentice

Finance Business Systems Analyst

Primary System Analyst, Charles River Development, Officer

Service Desk Analyst

Business Systems Analyst

System Analyst - Security, GCP Implementation, Rego Policies, London, UK

Senior IT Security Analyst

System Analyst

Business Systems Analyst - Metals Trading

Senior Business Systems Analyst

People Systems Analyst (Success Factors)

Senior Treasury Operations and Systems Analyst

I want to receive the latest job alerts for it analyst in harlow, ess

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