Strategic project manager customer experience Work, Jobs in Milton Keynes, Eng (with Salaries)

Senior Operations Manager
Revival Enterprise —Milton Keynes
- £80,000 - £85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
9h
Operational Resilience Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Senior Project Manager
DHL Supply Chain —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Sales Account Manager, UK
Sensient Technologies Corporation —Milton Keynes
- Sales
- Business development
- Travel
Sourcing Manager
Network Rail —Milton Keynes
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- No degree
- Contracts
- Agile
- Free parking
- Annual leave
2d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Lead Project Manager
Leonardo UK Ltd —Luton
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
- Referral programme
Major Account Manager
Whittan —Milton Keynes
- Full-time
- CRM software
- Business development
- Negotiation
Quick apply
2d
Business Development Manager
Kuehne+Nagel —Milton Keynes
- Business development
- Leadership
- Marketing
- Annual leave
- Employee discount
Senior Account Manager
NEP Connect —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
Quick apply
10d
Project Manager
Safran —Banbury
- Full-time
- Hybrid work
- Engineering
- Agile
9d
Regional Performance Manager
VolkswagenGroup —Milton Keynes
- Full-time
- Remote
- Sales
- Customer service
- Continuous improvement
2d
Information Security Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Land Engagement Manager
East West Rail —Milton Keynes
- Hybrid work
- CRM software
- Writing skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
1d
Business Development Manager (BDM)
Pelican Products, Inc. —Leighton Buzzard
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Director - Sales & Business Development - UK & Ireland - Pharma & Food Applications
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- Engineering
- Business development
- Training & development
13d
EMEA Systems Manager
Securitas Technology UK —Milton Keynes
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
Quick apply
14d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
4d
Solution Marketing Specialist
AFL Telecommunications LLC —Milton Keynes
- Full-time
- Marketing
- Bachelor's degree
- Business
1d
Senior Programme Manager - Defence
Lockheed Martin Corporation —Ampthill
- £89,500 - £111,000 a year
- Full-time
- Hybrid work
- Management
- Budgeting
- Communication skills
- Employee assistance programme
- Employee discount

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Senior Operations Manager

Revival Enterprise
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£80,000 - £85,000 a year
9 hours ago

Benefits

Free parking
Casual dress
On-site gym
Employee mentoring programme
Financial planning services
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Cost management
Microsoft Excel
Resource allocation planning
Operations management
Customer service
SAP
Stakeholder liaison
Salesforce
Coaching
Supply chain
Cost control
Performance management
Master's degree
Change management
Power BI data visualisation
Six Sigma
Business intelligence tools
Workforce planning strategy
Quality assurance
Bachelor's degree
Cost efficiency strategy
Stakeholder coordination
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Decision making
Cost reduction strategy
Risk management
Conflict management
Mentoring
Forecasting
Overseeing budgeting and forecasting
Operational strategy development
Cost optimisation planning
Kaizen
Change leadership
ServiceNow
Management reporting
Capacity planning
Root cause analysis
Cross-functional collaboration
Business
Leadership
Delegation
Communication skills
Negotiation
Cross-functional communication
Operations leadership experience
Analytics
Stakeholder management
PRINCE2 Certification

Full job description

Location: Milton Keynes, United Kingdom

Job Type: Full Time

Employment Type: Permanent

Experience Level: Senior

Senior Operations Manager

We are seeking an experienced Senior Operations Manager to lead operational performance, process improvement, workforce coordination, and service delivery across a complex business environment. This role will provide strategic and operational leadership while ensuring teams consistently meet performance, quality, customer service, compliance, and productivity objectives. The Senior Operations Manager will work closely with senior leadership and cross-functional teams including finance, human resources, technology, sales, customer service, and supply chain to align operational priorities with broader business goals. The successful candidate will analyze performance data, identify operational risks and improvement opportunities, establish effective processes, and lead initiatives that improve efficiency and business outcomes. The role requires strong leadership, commercial awareness, financial understanding, and the ability to manage competing priorities in a fast-paced environment. The successful candidate will also develop team capability, establish performance standards, manage operational resources, and provide clear reporting to senior stakeholders. This is an opportunity for a proven operations professional to make a measurable impact on service quality, productivity, cost control, and organizational performance.

Key Responsibilities

Lead day-to-day operational activities across assigned functions, ensuring service, productivity, quality, compliance, and performance targets are consistently achieved.
Develop and execute operational plans aligned with organizational objectives, business priorities, customer requirements, and financial targets.
Establish, monitor, and improve key performance indicators covering productivity, service levels, quality, efficiency, costs, customer outcomes, and operational risk.
Lead, coach, and develop managers and operational teams, creating clear performance expectations and supporting professional development.
Review operational processes, identify inefficiencies and root causes, and implement measurable improvements that increase productivity and reduce unnecessary costs.
Manage workforce planning, resource allocation, scheduling, capacity requirements, and operational coverage to meet changing business demands.
Monitor operational budgets, expenditure, resource utilization, and cost performance while identifying opportunities for sustainable cost optimization.
Collaborate with finance, human resources, technology, sales, customer service, procurement, and other functions to resolve operational challenges and deliver business priorities.
Establish consistent operating procedures, controls, documentation, and quality standards across relevant teams and business processes.
Analyze operational data and management information to identify trends, risks, performance gaps, and opportunities for improvement.
Lead major operational projects, transformation initiatives, process redesigns, and technology implementation activities from planning through delivery.
Ensure operational activities comply with applicable legislation, internal policies, regulatory requirements, health and safety standards, and risk management controls.
Manage escalated customer, supplier, employee, and operational issues, ensuring timely investigation, resolution, communication, and appropriate follow-up.
Prepare and present operational performance reports, forecasts, business reviews, recommendations, and improvement plans to senior leadership and key stakeholders.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Finance, Engineering, or a related discipline; equivalent professional experience may be considered.
7 or more years of progressive experience in operations management, business operations, service delivery, logistics, supply chain, or a related leadership environment.
Demonstrated experience managing operational teams, managers, budgets, performance targets, business processes, and cross-functional initiatives.
Strong knowledge of operational performance management, KPI development, process improvement, workforce planning, resource allocation, and service-level management.
Proven experience using data and management information to identify trends, diagnose performance issues, and support evidence-based operational decisions.
Strong financial and commercial awareness, including experience with operational budgets, cost control, forecasting, resource planning, and business performance analysis.
Experience with enterprise business systems such as Microsoft Dynamics 365, SAP, Oracle, Salesforce, ServiceNow, or comparable platforms.
Advanced proficiency in Microsoft Excel and Microsoft PowerPoint; experience with Power BI, Tableau, or other business intelligence platforms is preferred.
Practical experience with continuous improvement methodologies such as Lean, Six Sigma, Kaizen, process mapping, root-cause analysis, or operational excellence frameworks.
Strong knowledge of risk management, compliance, quality assurance, health and safety, business continuity, and operational control principles.
Experience leading organizational change, process transformation, technology implementation, or operational improvement programs.
Excellent leadership and people-management skills, including coaching, performance management, delegation, conflict resolution, and team development.
Strong communication, negotiation, stakeholder management, analytical, and decision-making skills with the ability to influence senior leaders and cross-functional teams.
Preferred qualifications include an MBA, Chartered Management Institute qualification, Lean Six Sigma certification, PRINCE2, Agile, or other relevant management and operational certifications. Candidates must have the legal right to work in the United Kingdom.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local law.

Job Type: Full Time, Permanent

Pay: £80,000.00-£85,000.00 per year

Benefits:

Casual dress
Employee mentoring programme
Financial planning services
Free parking
On-site gym
On-site parking
Referral programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

strategic project manager customer experience jobs in milton keynes, eng

Senior Operations Manager

Operational Resilience Manager

Senior Project Manager

Sales Account Manager, UK

Sourcing Manager

Senior Account Manager

Lead Project Manager

Major Account Manager

Business Development Manager

Senior Account Manager

Project Manager

Regional Performance Manager

Information Security Manager

Land Engagement Manager

Business Development Manager (BDM)

Director - Sales & Business Development - UK & Ireland - Pharma & Food Applications

EMEA Systems Manager

Sales Operations Manager

Solution Marketing Specialist

Senior Programme Manager - Defence

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