Support analyst Work, Jobs in Baslow, Dby (with Salaries)

Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Paid training
Quick apply
19h
Junior Data Analyst
HIREDIN —Sheffield
- £30,420.00 - £60,285.26 a year
- Temporary
- Remote
- SQL
- Flexitime
- Work from home
Quick apply
2d
System Administrator
SENAD Community —Derby
- £12.73 an hour
- Full-time
- Driving
- IT
- Linux
- Employee assistance programme
Quick apply
7d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
1d
Asset Analyst (Networks)
Ancala Water Services —Barnsley
- £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
3d
Business Analyst - 12 Month Fixed Term
Flair Rugs —Glossop
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Agile
- Free parking
- Employee discount
Cyber Security Officer
SBS —Sheffield
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Linux
Quick apply
Inventory and Laboratory Operations Lead
Charles River Laboratories —High Peak
- £32,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
9h
First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
SHE Advisor - 6-Month Fixed Term Contract
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
8d
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
11d
Apprenticeships Compliance and Management Information Co-ordinator
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
- Employee discount
17h
Inventory Analyst
Arthrex —Sheffield
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
1d
Data Engineer - 2 roles
Sheffield Hallam University —Sheffield
- £46,049 - £58,225 a year
- Full-time
- APIs
- IT
- Communication skills
17h
Behaviour Analyst – Chesterfield
RGH‑Global Limited —Chesterfield
- £41,000 - £48,000 a year
- Full-time
- Applied behaviour analysis
- Master's degree
- Communication skills
Data Scientist
NewAt9 Digital Ltd. —Sheffield
- £45,000 - £81,000 a year
- Full-time
- Azure
- Computer Science
- SQL
- Free parking
- Work from home
Quick apply
12d
Overseas Contractor
LTM —Sheffield
- Azure
- DevOps
- Analysis skills
Quick apply
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills

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support analyst jobs near baslow, dby

Support Analyst

KERRIDGE COMMERCIAL SYSTEMS CORP -
Macclesfield

Quick apply

Job details

Permanent | Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
CSS
ERP systems
IT
Phone etiquette
SaaS
Communication skills
HTML

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

Great Software solutions don’t happen without great people. We have the best software solutions for our market because we have the best people.

Key Responsibilities:

We are seeking a confident, organised and well-spoken individual to serve as the first point of contact for our customers. Primary duties include:

Key Responsibilities

Duties include:

Handle customer queries, speak with customers via email, live chat, and phone calls.
Resolve any first line issues customers may face.
Pass any bugs / feature requests over to the relevant product owner.
Handle new enquiries for Autowork eCommerce and Autowork Go. This includes communicating with the customer and carrying out a demonstration of the system via Teams.
Setup new customers websites and provide basic training of the system. Follow-up with the customer to confirm they are happy with the product and offer any extra assistance.
Help with the upkeep of our product catalogue, including sourcing and editing images of and creating descriptions.
Use Freshdesk to organise and actioning tickets for direct customers. Ensure tickets are responded to and actioned within a timely manner.
Based on customer feedback, recommend changes to websites to improve performance.

Team Collaboration

Work closely with the support team leader, product owners and other members of the support team.

Prioritise workload based on business priorities and customer demand under the direction of your line manager.

Skills, Knowledge and Experience:

Qualifications & Experience

Experience of supporting a software product
Excellent communication skills (verbal and written)
Good phone manner
Basic understanding of Microsoft products e.g. Excel & Outlook & Teams
Ability to work independently on own initiative and to contribute as part of a small team.

Desirable Skills

Experience of supporting a web based SAAS product
Experience of image editing tools (e.g. Canva)
HTML/CSS (will be trained on this)
Supporting customers in small and large businesses

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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Refine Your Search

support analyst jobs in baslow, dby

Support Analyst

Holiday Cover Support Analyst (Flexible Hours)

Junior Data Analyst

System Administrator

2nd Line Support Analyst

Asset Analyst (Networks)

Business Analyst - 12 Month Fixed Term

Cyber Security Officer

Inventory and Laboratory Operations Lead

First Line Analyst 3

SHE Advisor - 6-Month Fixed Term Contract

Business Analyst

Apprenticeships Compliance and Management Information Co-ordinator

Inventory Analyst

Data Engineer - 2 roles

Behaviour Analyst – Chesterfield

Data Scientist

Overseas Contractor

IT Service Desk Analyst Apprentice

Customer Service Analyst - 12 Months FTC

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