Information technology Work, Jobs in Chesterfield, Dby (with Salaries)

Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
10h
Information Systems Specialist
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- Azure
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
IT Support Technician
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
7d
Junior IT Operations Engineer (12m FTC)
UniHomes —Sheffield
- £25,878 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Employee discount
- Referral programme
Quick apply
3h
IT Service Support Analyst
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
3d
GRC Analyst – Digital & IT
Rolls-Royce —Derby
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Employee discount
3d
IT TECHNICIAN
Commercial IT Recycling LTD —Nottingham
- £12.71 - £13.50 an hour
- Part-time
- Schematics
- Maintenance
- Microsoft Office
- Free parking
Quick apply
IT Support Apprentice
QA Apprenticeships —Doncaster
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
10d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
IT Technician - Apprenticeship Opportunity
Rotherham Doncaster and South Humber NHS Foundation Trust —Doncaster
- £26,299.62 - £27,476.00 a year
- Full-time
- In-person
10d
IT Project Manager
East Midlands Railway —Derby
- £53,000 a year
- Hybrid work
- Software development
- Agile
- Employee discount
- Flexible schedule
9d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
IT Project Analyst
Rolls-Royce —Derby
- Full-time
- Annual leave
- Employee assistance programme
3d
Senior Enterprise Solutions Architect
TryloTech Enterprise Solutions UK Ltd. —Sheffield
- £80,000 - £110,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- CAD
- Computer literacy
- English
- Free parking
- Employee discount
Quick apply
1d
Senior Systems Administrator
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Property Repairs Helpdesk Supervisor – CAS-2
Nacro —Derby
- £31,982 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
IT Site Manager
Steris —Derby
- Full-time
- Windows
- Bachelor's degree
- Travel
10h

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Digital Transformation - IT Service Support Agent

Post Office Ltd -
Chesterfield

Apply Now

Job details

Full-time | Fixed term contract
10 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Analysis skills
IT
Communication skills

Full job description

Summary

Salary: Competitive Salary and Benefits
Grade: 2B
Reporting Line: IT Service Desk Team Leader
Contract Type: Fixed Term Contract - 12 months
Location: Chesterfield
Closing Date:

What to expect

As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable role responsible for resolving Software, Hardware, and Network-related issues to ensure the smooth functioning of Technology Services.

The IT Service Desk Agent acts as the first point of contact for users seeking technical assistance, and they must possess excellent communication and problem-solving skills to effectively address user concerns.

You will be working to provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
This role offers you an exciting opportunity to collaborate with other support professionals, technicians, or developers. Strong teamwork and collaboration skills are essential for effective problem resolution and knowledge sharing.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays
Up to 10% on target bonus opportunity
Generous pension scheme with minimum 10% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

You will demonstrate patience, even in challenging situations. Understand that customers may be frustrated or stressed and respond with empathy and understanding. As an IT Service Desk Agent, you will:

Provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
Identify, diagnose, and resolve technical problems reported by end-users. Escalate complex issues to the appropriate IT teams or senior support staff for further investigation and resolution.
Document all support requests, incidents, and solutions in the helpdesk ticketing system or incident management tool.
Ensure accurate and detailed records are maintained to track the progress and resolution of each reported issue.
Put the customer at the centre of your interactions and prioritise their needs and satisfaction. Listen actively, empathize with their concerns, and provide personalised assistance.
Develop strong analytical and problem-solving abilities to diagnose and resolve customer issues.
Utilise a logical and structured approach to troubleshoot problems, identify root causes, and propose effective solutions.
Prioritise tasks and manage your time effectively to ensure timely responses to customer inquiries.
Strive to meet or exceed service level agreements (SLAs) and keep customers informed about progress or delays.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-DNI

Apply Now

Refine Your Search

information technology jobs in chesterfield, dby

Digital Transformation - IT Service Support Agent

Information Systems Specialist

Desktop Support Analyst

Level 1 Helpdesk Engineer

IT Support Technician

Junior IT Operations Engineer (12m FTC)

IT Service Support Analyst

GRC Analyst – Digital & IT

IT TECHNICIAN

IT Support Apprentice

Technical Support

IT Technician - Apprenticeship Opportunity

IT Project Manager

IT Support Analyst -2nd Line

IT Project Analyst

Senior Enterprise Solutions Architect

Trainee Technical Support Technician

Senior Systems Administrator

Property Repairs Helpdesk Supervisor – CAS-2

IT Site Manager

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