Our client, a leading global commercial organisation have an opportunity for a ServiceNow Technical Architects (CMDB/ITSM) to be based at their client's offices in London.
This is a hybrid role - you can work remotely in the UK and attend the London office 2-3 days per week .
This is a 6-12+ month temporary contract to start ASAP.
Day rate: Competitive Market rate
Role Description:
The client is looking for a ServiceNow ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow ITSM solutions to meet business needs.
Key Responsibilities
ServiceNow ITSM Architect:
- Understand Solution for the implementation or Maintenance of ServiceNow platform
- Work with Architect and customers for the technical requirements, document them, play back and baseline
- Develop a design aligned with the Architecture (if applicable) and technical requirements
- Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Perform Sprint activities (if agile) with the customer and the team:
- Develop User stories from the requirements
- Estimate effort, work with the product sponsor to prioritise the user stores
- Do sprint planning
- Assign sprint activities to the team
- Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
- Track and share the status of sprint/user stories with the Project Manager
- Identify and manage risks and challenges
- Ensure the quality deployment of the product as per the design
- Ensure the security, resilience of the components as per the design
Key Requirements
ServiceNow ITSM Architect:
- Experience as a Technical Architect in ServiceNow
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
- Understanding customer business requirements and converting them to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow
- Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analysis and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
Overview
We are seeking a highly skilled ServiceNow Technical Architect to lead the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate will possess extensive experience in systems architecture, solution architecture, and IT infrastructure, with a strong focus on integrating ServiceNow within complex environments. This role offers an exciting opportunity to influence digital transformation initiatives by delivering innovative, scalable, and secure solutions aligned with organisational goals.
Responsibilities
- Lead the architecture and design of ServiceNow platforms, ensuring alignment with enterprise IT strategies and standards.
- Develop comprehensive solution architectures incorporating cloud services such as AWS, Azure, and VMware to optimise system performance and scalability.
- Collaborate with cross-functional teams to define system requirements, ensuring seamless integration with existing infrastructure including operating systems, databases (SQL, PostgreSQL, Oracle), and networking components.
- Design and implement system solutions leveraging microservices, APIs, RESTful services, and DevOps practices to enhance automation and operational efficiency.
- Oversee system security protocols including information security measures, VPNs, firewalls, load balancing, DNS management, and network security policies.
- Provide technical leadership on system administration tasks related to operating systems (Windows, Linux), virtualization (ESXi), container orchestration (Kubernetes), and system design principles.
Qualifications
- Proven experience as a Solution Architect or Systems Engineer specialising in ServiceNow platform development and deployment.
- Extensive knowledge of service-oriented architecture (SOA) principles coupled with practical experience in cloud platforms including AWS, Azure, and VMware environments.
- Strong background in system design involving operating systems (Windows/Linux), databases (MySQL, PostgreSQL, Oracle), networking protocols (DNS, DHCP), and security frameworks.
- Proficiency in programming languages such as JavaScript, Java, Python; scripting skills including Bash or Shell Scripting; familiarity with APIs and RESTful services.
- Hands-on experience with containerisation (Kubernetes), virtualization (ESXi), DevOps tools (Git, Jenkins), load balancing strategies, firewall configuration, VPN setup, and information security best practices.
- Knowledge of SDLC methodologies along with experience managing large-scale IT projects within complex enterprise environments.
- Relevant certifications in cloud computing (AWS Certified Solutions Architect or equivalent) or IT architecture are highly desirable. This position offers an engaging environment for professionals committed to delivering innovative IT solutions that drive organisational success while working within a collaborative team dedicated to excellence in technology deployment.
Pay: £500.00-£625.00 per day
Work Location: Hybrid remote in London SE1
