Scrum master/project manager Work, Jobs in Merton, Gtl (with Salaries)

Senior Project Manager - Scrum Master
HCLTech —London
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
12h
Scrum Master - London Market Insurance
G MASS —London
- Hybrid work
- Azure
- Financial services
- Communication skills
Quick apply
Senior Technical Project Manager - SDLC - Fintech
Wealth Dynamix —London
- Full-time
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
Quick apply
7d
Agile Delivery, Scrum and Coaching - Consultant/Senior Consultant - Digital Excellence
Capgemini Sogeti —London
- Hybrid work
- Azure
- Agile
- Leadership
Project Manager- Energy Trading
Capco —London
- Full-time
- Hybrid work
- PMP
- Project management
- Agile
- Annual leave
- Life insurance
Quick apply
Project Manager
Tedaisy Insurance Group Limited —Tower Hill Station
- £50,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- PMP
- Project management
- Continuous improvement
- Employee assistance programme
Quick apply
Senior Engagement Manager, UKI Engagement Management Team
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Presentation skills
- Bachelor's degree
3d
Workspace Product Manager, Platform
London Stock Exchange Group —London
- Full-time
- System design
- Analysis skills
- APIs
Agile Coach – Scaling & Organisational Coach
Eeze —London
- Hybrid work
- Engineering
- English
- Agile
Senior Business Analyst
Universal Music Group —London
- Full-time
- SQL
- Project management
- Software development
- Annual leave
- Employee discount
IT Senior Manager - Data and AI
Tate & Lyle —London
- Full-time
- Management
- Product management
- Agile
Staff Program Manager - Services Business Process Automation
Humanoid —London
- Full-time
- PMP
- ERP systems
- Annual leave
Quick apply
Process & Operational Excellence Delivery Manager
Arch Capital Group Ltd. —London
- Full-time
- Presentation skills
- Continuous improvement
- Organisational skills
Systems Architect - Global Data Center Segment - IT Module
Eaton —Slough
- Engineering
- Master's degree
- Bachelor's degree
SAP Data Migration Manager
Accenture —London
- Full-time
- Business development
- Presentation skills
- Bachelor's degree
4d
Java Full Stack Engineer-Senior Consultant-Digital Excellence
Capgemini Sogeti —London
- Hybrid work
- Azure
- Java
- SQL
Senior Java Engineer
London Stock Exchange Group —London
- Full-time
- Oracle
- Java
- Mentoring
Senior Project Manager/Scrum Master
Everfox —London
- £85,100 - £112,200 a year
- Full-time
- PMP
- Contracts
- AI
- Annual leave
6d
Senior Program Manager - Agile
HCLTech —London
- PMP
- Project management
- Agile
Project Manager – Document Management - 12 month FTC
RSM UK —Bromley
- Full-time
- Hybrid work
- Computer Science
- PMP
- Bachelor's degree

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Senior Project Manager - Scrum Master

HCLTech -
London

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Job details

12 hours ago

Qualifications

Jira
Facilitation
Microsoft Powerpoint
Data integration
Stakeholder collaboration
Stakeholder liaison
Business analysis
Visio
Internal department liaison
Microsoft Office Suite
Requirements gathering workshops
Continuous improvement
Confluence
Continuous improvement cycles oversight
Multidisciplinary collaboration
Business requirements
Communication skills
Banking

Full job description

City Of London, England
Job Summary

Looking for a Senior Business Analyst / Customer Journey Manager (CJM) with 10-15 years of experience in Commercial Banking , specifically within the Lending domain (Term Lending, Overdrafts, and Working Capital) . The candidate will partner with Product Owners, Engineering, and Design teams to understand, map, measure, and optimize end-to-end customer journeys while ensuring a customer-centric approach across products and processes.

The role requires strong expertise in customer journey mapping, process analysis, continuous improvement, and cross-functional orchestration . The candidate should be able to independently analyze journeys, integrate insights from multiple systems and processes, create journey/process maps (Visio), drive journey optimization initiatives, and align stakeholders across business and technology functions.

Key Responsibilities
Understand and analyze end-to-end customer journeys within Commercial Banking Lending products, including Term Lending, Overdrafts, and Working Capital .Gather, interpret, and integrate insights from multiple data sources, systems, processes, and stakeholders to improve customer journeys.Create, maintain, and lead Customer Journey Maps and Process Maps using tools such as Visio .Collaborate closely with Product Owners, Experience Design, Engineering, and business teams to ensure customer requirements and intended user experiences are accurately represented.Continuously evaluate journey performance from both customer and business perspectives.Identify and drive process improvements , optimization opportunities, and customer experience enhancements.Lead journey-focused discussions and influence prioritization decisions through customer and business insights.Coordinate and orchestrate activities across multiple functions to ensure seamless and effective journey delivery.Build alignment among cross-functional stakeholders and manage dependencies across teams.Work independently with minimal supervision while driving journey effectiveness and continuous improvement initiatives.Facilitate stakeholder engagement, requirement discussions, workshops, and business analysis activities.Utilize JIRA, Confluence, MS Excel, and PowerPoint for requirements management, documentation, tracking, reporting, and collaboration.
Skill Requirements
10-15 years of experience as a Senior Business Analyst / Customer Journey Manager .Strong Commercial Banking domain experience.Must have expertise in Lending & Working Capital , including:
Term Lending
Overdraft Products
Experience in Customer Journey Mapping (CJM) and end-to-end journey analysis.Ability to understand, measure, optimize, and improve customer journeys.Experience in creating Journey Maps and Process Maps (Visio) .Strong understanding of business processes, systems, and data integration.Experience driving continuous improvement and journey optimization initiatives.Ability to coordinate and align cross-functional teams across Product, Design, Engineering, and Business functions.Excellent stakeholder management, communication, and collaboration skills.Hands-on experience with JIRA, Confluence, MS Excel, PowerPoint, and MS Office Suite .Ability to work independently with minimal supervision and manage multiple stakeholders effectively.
Other Requirements
Must Have
10-15 years of experience as a Senior Business Analyst / Customer Journey Manager .
Strong Commercial Banking domain experience.
Hands-on experience in Lending & Working Capital , specifically:
Term Lending
Overdraft Products
Experience in Customer Journey Management (CJM) and end-to-end journey analysis.
Ability to independently understand, map, measure, and optimize customer journeys.
Experience in creating Customer Journey Maps and Process Maps (Visio) .
Strong stakeholder management and communication skills.
Experience working with JIRA, Confluence, Excel, PowerPoint, and MS Office Suite .
Ability to collaborate across Product, Business, Engineering, and Experience Design teams.
Other Requirements
Analyze and integrate insights from multiple systems, processes, and data sources.
Drive continuous improvement and customer journey optimization initiatives.
Coordinate cross-functional alignment and manage dependencies across teams.
Ensure customer needs remain at the forefront of journey and process design.
Work independently with minimal supervision and lead journey-focused discussions.
Support prioritization and decision-making through customer and business insights.
Willingness to work in a hybrid model with a minimum of 2 days/week at client location (more if required).
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Refine Your Search

scrum master/project manager jobs in merton, gtl

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