Director of operations Work, Jobs in Haddenham, Bkm (with Salaries)

Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
2d
Head of Fire
Zeta Compliance Services Ltd —Bicester
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Operations Director - Commercial Cleaning
CS Cleaning (Milton Keynes) Ltd —Newport Pagnell
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
11d
Head of Business Operations
Astroscale —Didcot
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
- Sick pay
Director of Finance and Operations
GDST —Northwood
- Full-time
- IT
- Leadership
- Communication skills
1d
Director of Operations - Critical Site - Engineering knowledge background
Equinix —Slough
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee stock purchase plan
Plant Director
McCormick —Haddenham
- Engineering
- Continuous improvement
- Leadership
Head of UK Operations
FCDO Services —Hanslope
- £58,209 - £60,810 a year
- Full-time
- Presentation skills
- Business
- Leadership
- Annual leave
5d
Director, Proposal Management - Early Development Services
Labcorp —Slough
- Full-time
- Remote
- Supervising experience
- Bachelor's degree
- Continuous improvement
11d
Head of Services
Burckhardt Compression AG —Bicester
- Sales
- Engineering
- Business development
Northern Europe Regulatory Affairs Director
Kenvue —Reading
- Hybrid work
- Management
- English
- Analysis skills
Head Of Recycle
Lampton Services —Slough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Leadership
- Employee assistance programme
- Gym membership
Head of Global Labelling
CSL Seqirus —Maidenhead
- Full-time
- Management
- Continuous improvement
- Leadership
Executive Director, Haematology/Oncology Business Unit Lead, UK & Ireland
Bristol-Myers Squibb —Uxbridge
- Full-time
- Hybrid work
- Sales
- English
- Master's degree
2d
Head of Spectrum & Regulatory Affairs
Open Cosmos —Didcot
- Hybrid work
- Negotiation
Project Director - Controls Analytics
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
Aviation Client & Programme Director
AECOM —St Albans
- Full-time
- Hybrid work
- Business development
4d
Senior Director Product Management for our OpenText Cloud Platform (OCP)
OpenText —Reading
- Computer Science
- Engineering
- Master's degree
Director, Search & Evaluation Early TA Lead (CVR and Haem)
CSL Behring —Maidenhead
- Full-time
- Doctoral degree
- Business development
Technical Director, Capture Management Lead - Water
AECOM —St Albans
- Full-time
- Hybrid work
- Management
- Business development
- Travel

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Director of Customer Engagement and Operations, EMEA

IPCI -
High Wycombe

Quick apply

Job details

2 days ago

Qualifications

Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Change management
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Operational strategy development
Change leadership
Customer support
Multidisciplinary collaboration
Leadership
Operations leadership experience
Stakeholder management

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region.

This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network.

The role will be leading a multi discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams.

If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands-on execution, we'd love to hear from you.

About the Role

As Director of Customer Engagement & Operations, EMEA, you will own the end-to-end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey.

You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international level.

Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation.

What You'll Be Responsible for

Customer & Franchisee Engagement
Operational Leadership
Customer Support & Service Delivery
Service Deployment & Change Management
Stakeholder Leadership

About You

You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations.

You'll bring:

Significant leadership experience in customer operations, service delivery or customer engagement
Experience working within franchise or multi-site operating environments
A proven ability to influence senior stakeholders, including executive leadership teams and boards
Strong commercial awareness combined with operational excellence
Experience leading customer support functions and service delivery teams
A track record of driving continuous improvement, automation and operational efficiency
Excellent analytical skills with the ability to turn data into actionable insights
Outstanding communication, relationship-building and stakeholder management skills
The ability to operate confidently across multiple countries, cultures and functions
A hands-on leadership style with the ability to balance strategy and execution

Why Join Us?

This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation.

You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business.

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of operations jobs in haddenham, bkm

Director of Customer Engagement and Operations, EMEA

Head of Fire

Operations Director - Commercial Cleaning

Head of Business Operations

Director of Finance and Operations

Director of Operations - Critical Site - Engineering knowledge background

Plant Director

Head of UK Operations

Director, Proposal Management - Early Development Services

Head of Services

Northern Europe Regulatory Affairs Director

Head Of Recycle

Head of Global Labelling

Executive Director, Haematology/Oncology Business Unit Lead, UK & Ireland

Head of Spectrum & Regulatory Affairs

Project Director - Controls Analytics

Aviation Client & Programme Director

Senior Director Product Management for our OpenText Cloud Platform (OCP)

Director, Search & Evaluation Early TA Lead (CVR and Haem)

Technical Director, Capture Management Lead - Water

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