Technical support engineer Work, Jobs in Laindon, Ess (with Salaries)

Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
3d
Customer Support Engineer
RELX —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
13d
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
13d
EUC Field Operations Engineer (Coldharbour)
Essex Police and Kent Police —Coldharbour
- £30,879 - £35,802 a year
- Full-time
- Remote
- Microsoft Word
- Customer service
- English
5d
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
4d
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
Technical Support Engineer for Cybersecurity Startup
RoboShadow —Brentwood
- £26,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Travel
- IT
Quick apply
10d
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
13d
Technical Support Engineer II
Delinea —London
- £45,000 - £50,000 a year
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
11d
Support engineer
WRITER —London
- £112,000 - £167,000 a year
- Full-time
- Hybrid work
- AWS
- APIs
- Communication skills
- Annual leave
5d
2nd Line Helpdesk Engineer - Basildon
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
10d
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
14d
Support Engineer
Aforza —London
- Salesforce
- SQL
- JavaScript
- Annual leave
- Employee discount
13d
Systems Support Engineer
Herman Chorzow Technologies —London
- Up to £51,500 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
6d
TechHub Support Engineer
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
4h
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year

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technical support engineer jobs near laindon, ess

Technical Support Engineer (L1/Frontline Support), EU

Databento
London

Quick apply

Job details

3 days ago

Qualifications

cURL
Technical support
SQL
APIs
Communication skills
Python

Full job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

This role sits squarely at L1: you'll be the first point of contact for customer issues during EU hours, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities

Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

What we typically look for

Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
At least 2 years of experience in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
Experience at an early-stage startup is a plus.
Based in the EU region to provide support coverage during business hours.

Notice about phishing scams

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.

Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you. Please apply!

Quick apply

Refine Your Search

technical support engineer jobs in laindon, ess

Technical Support Engineer (L1/Frontline Support), EU

Customer Support Engineer

Modern Workplace Engineer

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

EUC Field Operations Engineer (Coldharbour)

Senior Manager - Technical Support Engineering

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

Technical Support Engineer for Cybersecurity Startup