It service manager Work, Jobs in North Tyneside, Twr (with Salaries)

IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Senior Product Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Team management
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
4d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
DevOps Engineer - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- DevOps
- Scripting
- Agile
Principal Product Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Global Infrastructure Manager
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- English
- Team management
Quick apply
Product Manager - Payments
Sage —Newcastle upon Tyne
- Hybrid work
- Product management
- APIs
- AI
- Annual leave
5d
Engineering Manager Core Experience - UK/IR market
LeoVegas Mobile Gaming Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply
Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Research
- Business development
- Presentation skills
Quick apply
Senior Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Data Platform Manager
Norton Rose Fulbright —Newcastle upon Tyne
- AI
- Analytics
Assistant Compliance Analyst
Animal and Plant Health Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Microsoft Office
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Senior DevOps Engineer - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- DevOps
- Mentoring
- Agile
Applied AI Engineer (.NET/C#)
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Master's degree
- Software development
- In-person
Quick apply
Head of Engineering SRPS
Dräger UK & Ireland —Blyth
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
9d
Senior Software Engineer
Dräger UK & Ireland —Blyth
- Hybrid work
- Schematics
- Engineering
- No degree

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IT Service Desk and Support Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
8 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

IT team management
IT service management
Ticket management
Performance management
Continuous improvement
Customer support
Information technology team management
Help desk

Full job description

Job Posting Title

IT Service Desk and Support Manager

Salary Band

Competitive

Job Description

About the Role

As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support Manager, you will lead the delivery of a high-performing IT support function that enables colleagues to work effectively and efficiently.

Acting as the primary interface between IT and the business, you will play a critical role in shaping how colleagues experience technology, balancing exceptional customer service with strong operational control, governance and compliance.

You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement are at the heart of everything the team delivers.

Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify processes, reduce demand and improve service outcomes.

Working closely with Service Delivery, Incident Management, Problem Management and Service Improvement teams, you will ensure the Service Desk is not simply a reactive support function but an active contributor to wider service improvement initiatives. You will also take ownership of access management and joiner, mover and leaver processes, ensuring they remain secure, auditable and aligned with regulatory requirements.

About You

We are looking for an experienced Service Desk or IT Support leader who understands that great IT support is about more than resolving tickets. You are passionate about delivering an outstanding user experience and creating a Service Desk function that is trusted, valued and seen as a key enabler of business success.

You have a proven track record of leading front-line support teams, developing individuals and building a positive, customer-focused culture where people are empowered to perform at their best. You know how to balance operational demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.

You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value of self-service, automation and knowledge sharing, and are enthusiastic about using technology to improve both efficiency and the user experience.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it service manager jobs in north tyneside, twr

IT Service Desk and Support Manager

IT Service Improvement Manager

Senior Product Manager

24/7 Major Incident Manager

IT Support Specialist

Project Manager

Incident Manager

DevOps Engineer - Newcastle

Principal Product Manager

Global Infrastructure Manager

Product Manager - Payments

Engineering Manager Core Experience - UK/IR market

Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle

Senior Service Designer

Data Platform Manager

Assistant Compliance Analyst

Senior DevOps Engineer - Newcastle

Applied AI Engineer (.NET/C#)

Head of Engineering SRPS

Senior Software Engineer

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