Software support analyst Work, Jobs in Silchester, Ham (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
6d
Foundation Pricing Analyst
Allianz —Guildford
- £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Machine learning
- AI
- Employee discount
5d
Data Scientist
BAE Systems —Frimley
- Hybrid work
- Machine learning
- APIs
- Communication skills
Compliance Officer – Junior Analyst
Stevens & Bolton —Guildford
- IT
- Communication skills
- Time management
Finance Analyst - IT
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Analysis skills
- IT
Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- AWS
- Continuous improvement
- Mentoring
Associate Business Analyst
FootfallCam —Guildford
- £1,800 - £2,100 a month
- Full-time
- Spanish
- English
- Organisational skills
- Annual leave
Quick apply
9d
Benefits Communications Senior Analyst
UL Solutions —Basingstoke
- English
- Bachelor's degree
- Training & development
- Annual leave
9d
Commercial Process Analyst
Karo Healthcare —Maidenhead
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Flexible schedule
Quick apply
Apprentice Service Delivery Analyst
Intec Business Colleges —Reading
- £16,000 a year
- Temporary
- Customer service
- IT
- In-person
Quick apply
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
Principal Java Engineer - Backend Platform
Hawk-Eye Innovations (HEI) —Basingstoke
- £76,340 - £100,340 a year
- Full-time
- Hybrid work
- Java
- AWS
- Contracts
- Annual leave
- Employee discount
SharePoint Administrator
Assystem —Culham
- Azure
- Computer Science
- System design
Senior Developer
Menzies LLP —Woking
- Full-time
- Hybrid work
- No degree
- Travel
- Software development
9d
Senior Data Engineer
Sovos Compliance —Farnborough
- Communication skills
- Life insurance
Quick apply
6d
Principal/Senior .NET Developer
Infor —Farnborough
- English
- Java
- AWS
Project and Change Manager
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- PMP
- ERP systems
- Project management
Senior Marketing Director, EMEA
Pegasystems —Reading
- Analysis skills
- Team management
- Leadership
13d
Route Optimisation Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
7d
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- Azure
- Management
- English
- Language training provided
- Flexible schedule

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year
6 days ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
User account provisioning
LAN
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Network infrastructure
User account management
Firewall
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Mac OS
IP networking
Customer support
Application support
Communication skills
Identity & access management

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

software support analyst jobs in silchester, ham

Service Desk Analyst

Foundation Pricing Analyst

Data Scientist

Compliance Officer – Junior Analyst

Finance Analyst - IT

Graduate Customer Support Analyst

Associate Business Analyst

Benefits Communications Senior Analyst

Commercial Process Analyst

Apprentice Service Delivery Analyst

IT Operations Supervisor - (FTC)

Principal Java Engineer - Backend Platform

SharePoint Administrator

Senior Developer

Senior Data Engineer

Principal/Senior .NET Developer

Project and Change Manager

Senior Marketing Director, EMEA

Route Optimisation Officer

Lead Security Operations Center Analyst (f/m/d)

I want to receive the latest job alerts for software support analyst in silchester, ham

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