Support analyst Work, Jobs in Porthcawl, Bge (with Salaries)

IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
System Configuration Analyst
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Computer Science
- ERP systems
- Analysis skills
- Annual leave
3d
Java Developer
Scrumconnect Consulting —Swansea
- £70,000 a year
- Hybrid work
- Azure
- Java
- AWS
software Developer( Ruby )
Scrumconnect Consulting —Swansea
- £45,000 a year
- Hybrid work
- Oracle
- Java
- AWS
13d
Senior Software Developer (Full Stack)
Scrumconnect Consulting —Swansea
- £70,000 a year
- Hybrid work
- Oracle
- DevOps
- Java
- Annual leave
Financial Analyst
Target —Cardiff
- Up to £45,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
- Employee assistance programme
- Employee discount
Quick apply
2d
Integrated Care Clinician (Paramedic) – Swansea
Welsh Ambulance Service University NHS Trust —Swansea
- £40,559 - £48,841 a year
- Full-time
- English
4d
Pricing Manager - Travel
Admiral —Cardiff
- Hybrid work
- SQL
- Analysis skills
- Business
- Annual leave
11d
Manual Tester
Scrumconnect Consulting —Swansea
- £35,000 a year
- Hybrid work
- Azure
- SQL
- Analysis skills
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Intelligence Researcher
South Wales Police —Bridgend
- £25,948 - £29,859 a year
- Full-time
- Microsoft Excel
- Annual leave
12d
Microsoft PowerBI Reporting Analyst
General Dynamics Land Systems UK —Pentrebach
- £45,600 - £57,000 a year
- Full-time
- Azure
- SQL
- APIs
2d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Data & Performance Analyst
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 a year
- Part-time
Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Finance Analyst - Clinical Operations
PCI Pharma Services —Bridgend
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Next.js Developer
Scrumconnect Consulting —Swansea
- £32,000 - £45,000 a year
- Java
- AWS
- JavaScript
13d
Research Associate in Statistics
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- Maths
- Machine learning
- AI
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
10d

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IT Support Analyst (Applications)

TOAST -
Llansamlet

Quick apply

Job details

Permanent | Full-time
£28,000 - £31,000 a year
5 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
On-site parking

Qualifications

Software troubleshooting
NetSuite
Technical support
IT support
Middleware
Communication skills

Full job description

IT SUPPORT ANALYST (APPLICATIONS)

The IT Support Analyst (Applications) is a key member of the IT Applications function, providing first-line support for all business applications and acting as the primary point of contact for application-related user queries. The role focuses heavily on user support, adoption, documentation, and training, working closely with Application Specialists to ensure systems are well understood, effectively used, and stable post go-live. During peak periods, the role will also provide general IT helpdesk support to ensure service levels are maintained. This role is ideal for someone who enjoys working closely with end users, translating technical processes into clear guidance, and improving the overall user experience of business systems.

Core responsibilities (Applications support + adoption)

Act as first-line support for all applications-related user queries, providing timely, clear, and customer-focused assistance.

Serve as the initial triage point for application issues, gathering relevant information, reproducing issues where possible, and escalating genuine defects to Application Specialists with clear context.

Create and maintain Applications documentation (KB articles, quick guides, step-by-step instructions) in a standard format, working with the Application specialists to verify accuracy.
Identify recurring issues or questions and proactively convert these into:
Knowledge base (KB) articles
Quick reference guides
Process improvements or training recommendations
Create, maintain, and continuously improve high-quality application documentation, including user guides, step-by-step instructions, and FAQs, ensuring consistency with documentation standards.
Work closely with Application Specialists to validate documentation accuracy and ensure alignment with system configuration and best practice.
Support user training and adoption activities, including:

Delivering training sessions (remote or in-person)

Creating supporting materials for system launches and changes
Reinforcing best practice usage post-launch
Escalate genuine defects/issues to Applications specialists with clear context and steps to reproduce.
Assist with testing activities for new projects, enhancements, and third-party developments, including UAT support and regression testing where required.

Provide post go-live support, handling “how do I” queries and supporting users as new systems, features, or processes are embedded.

Support user training and adoption activities, including:
Delivering training sessions (remote or in-person)
Creating supporting materials for system launches and changes
Reinforcing best practice usage post-launch
Provide first-line support for all post go-live "how do I" user questions.
Review upcoming application releases and updates (e.g. Shopify, NetSuite, and third-party platforms), preparing in advance by:
Understanding release impacts
Supporting testing activities
Helping communicate relevant changes to users and the wider IT team
Provide general IT support cover during busy periods, aligned with helpdesk priorities.
Any other duties deemed necessary for the role.

Role boundaries

Not responsible for complex application configuration/build work (handled by Applications Specialists).
Not responsible for owning project delivery but supports post go-live adoption and stabilisation.

Technical & Systems Knowledge

Strong understanding of the organisation’s core systems, particularly:
NetSuite
Shopify
Celigo middleware
Working knowledge of wider business systems such as:
RF-Smart WMS
Bergen CloudX WMS
All other integrated third-party platforms
Ability to quickly understand how systems interact across the wider application landscape.

Communication & Collaboration

Excellent verbal communication skills, with the confidence to:
Support users at varying levels of technical ability
Deliver end-user training clearly and effectively
Liaise with Application Specialists and other teams to share accurate and relevant information
Strong written communication skills, with the ability to produce clear, concise, and user-friendly documentation.
A collaborative and approachable team player who acts as an effective bridge between users, IT Support, and Applications teams.

Organisation & Personal Attributes

Highly organised, with the ability to prioritise workload and manage competing demands effectively.
Must possess exemplary attention to detail.
Proactive mindset, with a natural inclination to improve processes, documentation, and user experience.
Adaptable, ability to remain calm and focused in a fast-paced support environment.
A positive, enthusiastic, can-do attitude, with a strong customer-service focus.

Pay: £28,000.00-£31,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Llansamlet SA6

Quick apply

Refine Your Search

support analyst jobs in porthcawl, bge

IT Support Analyst (Applications)

System Configuration Analyst

Java Developer

software Developer( Ruby )

Senior Software Developer (Full Stack)

Financial Analyst

Integrated Care Clinician (Paramedic) – Swansea

Pricing Manager - Travel

Manual Tester

Operational Excellence Analyst

Intelligence Researcher

Microsoft PowerBI Reporting Analyst

External Identity Support Analyst (Cardiff)

Data & Performance Analyst

Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment

AI Analyst

Finance Analyst - Clinical Operations

Next.js Developer

Research Associate in Statistics

Senior GIS Analyst

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