Shared services it support lead Work, Jobs in Fareham, Ham (with Salaries)

End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
Quick apply
Systems Safety Engineer
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Crown Court Clerk
HM Courts and Tribunals Service —Winchester
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
5d
Crown Court Clerk
HM Courts & Tribunal Service —Winchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
5d
Accounts Receivable Manager
Iconic Hotels & Resorts —New Milton
- Full-time
- Data analysis skills
- Hotel
- Communication skills
Quick apply
6d
Assistant Project Manager
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
7d
Senior DevOps Engineer
AVASK —Southampton
- £70,000 - £90,000 a year
- Hybrid work
- Azure
- DevOps
- Computer networking
- Annual leave
Quick apply
Admin Officer
No Limits —Southampton
- From £25,947.47 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Hospital Engagement Officer
Portsmouth Hospitals University NHS Trust —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Leadership
- Communication skills
Quick apply
14d
Senior Engineer
M Group —Southampton
- Annual leave
- Employee assistance programme
6d
Education Centre Supervisor
Explore Learning —Whiteley
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
3d
Project Assurance Officer
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
7d
Head of Clinical Services
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Winchester
- £66,582 - £77,368 a year
- Full-time
- Travel
4d
Editorial and Investment Content Writer
Quilter —Southampton
- Part-time
- Organisational skills
- Financial services
6d
Patient Care Host
Hampshire Dentists —Southampton
- From £13 an hour
- Computer literacy
- Hotel
- Cleaning
- Health & wellbeing programme
Quick apply
10d
Assistant Manager
Amparo Lounge —Fareham
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Highways Operative
M Group —Petersfield
- Overtime
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Sales Manager (Senior Private Care Consultant)
Access Care Management Limited —Stockbridge
- £32,000 - £36,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
5d
Advocacy Clerking Manager
Crown Prosecution Service —Portsmouth
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Flexitime
6d
Night Support Worker
National Care Group —New Milton
- £12.86 an hour
- Weekend availability
- Communication skills
- Paid training
- Referral programme
Quick apply
14d

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shared services it support lead jobs near fareham, ham

End User Support Analyst

Bell Integration United Kingdom
Portsmouth

Quick apply

Job details

Qualifications

iOS
Microsoft Office
ITIL
SharePoint
ServiceNow
IT

Full job description

Job title:

End User Support Analyst

Reporting to:

EUS Team Lead

Responsible for:

Delivery of End User Support to Bell Employees. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Based at:

Remote with travel to London and Portsmouth as required

Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey. As an internal EUS IT Support Analyst you will support Bell Integration in the delivery of these services to their internal employees.

Role:

Responsible for escalation from Service Desk
Identify specific nature of user difficulties and provide specific and effective response to solutions
Work with internal and external resources to resolve issues quickly
Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
Ensure regular and timely response based on customer’s SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans
Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required
Use monitoring tools to ensure up-time, monitor system health and troubleshoot issues
Build partnerships with users by regularly demonstrating expertise and professionalism
Independently assess and effectively respond to users' requests
Follow through on commitments made to users
Develop and document procedures/technical resolution as part of building a training library
Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Person:

3+ years appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1 and 2
Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
Working with on prem and 365 exchange servers
SharePoint – most/all aspects
Mobile phones (iOS, Microsoft and Android)
Technical troubleshooting in diverse environments
Experience working with ticketing systems such as ServiceNow, Halo or equivalent
Understanding of IT workflows/ITIL practices
Knowledge and understanding of working to defined SLAs

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Quick apply

Refine Your Search

shared services it support lead jobs in fareham, ham

End User Support Analyst

Systems Safety Engineer

Crown Court Clerk

Crown Court Clerk

Accounts Receivable Manager

Assistant Project Manager

Senior DevOps Engineer

Admin Officer

Hospital Engagement Officer

Senior Engineer

Education Centre Supervisor

Project Assurance Officer

Head of Clinical Services

Editorial and Investment Content Writer

Patient Care Host

Assistant Manager

Highways Operative

Sales Manager (Senior Private Care Consultant)

Advocacy Clerking Manager

Night Support Worker

I want to receive the latest job alerts for shared services it support lead in fareham, ham

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