Helpdesk support Work, Jobs in Chapel En Le Frith, Dby (with Salaries)

Payroll Helpdesk Coordinator
Bright HR Limited —Manchester
- Up to £28,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
1d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Operations / IT Apprentice
Verlingue —Manchester
- £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
14d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
7d
Facilities Operative
Sheffield Park Academy —Sheffield
- £26,131 a year
- Overtime
- Maintenance
- Plumbing
- Organisational skills
- Free parking
- Annual leave
13d
Head of Digital Technology, HSBC UK
HSBC Global Services Limited —Sheffield
- Full-time
- Hybrid work
- APIs
- AI
5d
Senior Data Scientist, Data Platforms
HSBC Global Services Limited —Sheffield
- Full-time
- SQL
- Scripting
- Python
2d
IT Engineer Level 2
1101 Limited —Sheffield
- From £30,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- IT
- Free parking
- Paid training
Quick apply
3d
Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Software troubleshooting
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Software troubleshooting
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
Pension Systems Officer
South Yorkshire Pensions Authority —Barnsley
- £26,824 - £32,061 a year
- Full-time
- Administrative experience
- SQL
- Free parking
- Annual leave
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
2d
Level 4 Network Engineer Apprentice
Primary Goal —Glossop
- Full-time
- Computer networking
- IT
- School
- Employee assistance programme
- Employee discount
Quick apply
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
13d
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
14d
Application Support Technician (8-Month Fixed Term)
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- IT
- Linux
- Annual leave
- Employee assistance programme
1d
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
2d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply

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Payroll Helpdesk Coordinator

Bright HR Limited
Manchester

Apply Now

Job details

Full-time
Up to £28,000 a year
1 day ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Management
Customer service
Microsoft Office
Administrative experience
Human resources
Organisational skills
Payroll
Customer support
Communication skills

Full job description

Salary: Salary up to £28,000 • Location: Manchester

Payroll Support / Helpdesk Coordinator

Salary up to £28k

Location

Manchester

Purpose

The Payroll Support / Helpdesk Coordinator is responsible for providing first-line payroll support to clients and internal stakeholders, ensuring payroll queries are logged, investigated and resolved accurately and efficiently.

The role acts as a key point of contact for payroll-related queries, providing excellent customer service, maintaining accurate records and supporting the wider payroll team to deliver a high-quality managed payroll service.

Reports to

Payroll Managed Services Team Leader

Hours of work

37.5 per week between 8am to 6pm

Day-to-day responsibilities include but are not limited to the below:

Payroll Support & Query Management

Deliver a high standard of customer service and support a positive client experience.
Build effective relationships with clients and internal stakeholders.
Provide clear guidance and explanations on payroll processes and procedures.
Manage client expectations and provide regular updates on outstanding queries.
Identify recurring issues and highlight opportunities for improvement.

Client Service Delivery

Act as the first point of contact for payroll queries received via telephone, email, ticketing systems or other communication channels.
Provide timely and professional responses to client and employee payroll queries.
Log, track and manage payroll cases through to resolution.
Prioritise queries based on urgency, impact and payroll deadlines.
Escalate complex payroll issues appropriately to Payroll Advisors, Team Leaders or Managers.
Maintain accurate case notes and ensure all actions are documented.

Payroll Administration Support

Support payroll processing activities during the payroll cycle.
Assist with payroll data checks, validations and administration tasks.
Support the collection and review of payroll information.
Maintain accurate records and ensure payroll documentation is complete.
Support payroll deadlines by managing incoming queries efficiently.

Quality & Compliance

Ensure all payroll advice provided is accurate and compliant with relevant legislation.
Follow agreed payroll procedures, controls and service standards.
Protect confidential payroll and employee information.
Maintain GDPR compliance and appropriate data handling practices.
Support quality assurance checks and continuous improvement activity.

Operational Support

Monitor workload queues and ensure queries are progressed within agreed service levels.
Maintain accurate reporting information on query volumes, trends and resolution times.
Support improvements to helpdesk processes and customer journeys.
Contribute ideas to improve efficiency, knowledge articles and self-service options.
Work collaboratively with payroll and customer teams to resolve issues.

Key Performance Indicators (KPI’s)

Performance will be measured against:

Query response and resolution times
Achievement of service level agreements (SLAs)
Customer satisfaction scores
Accuracy of payroll advice provided
Case management quality and documentation
Reduction in repeat queries
Team contribution and collaboration
Compliance with payroll processes and controls

Key requirements

Essential Experience

Experience working in a customer support, administration or service environment.
Strong attention to detail and ability to manage confidential information.
Excellent written and verbal communication skills.
Ability to manage multiple queries and priorities.
Strong organisational and administrative skills.
Confident using systems, databases and Microsoft Office applications.

Desirable Experience

Previous payroll experience or exposure to payroll processes.
Experience working within a payroll bureau, HR services or managed service environment.
Experience using ticketing, CRM or case management systems.
Understanding of UK payroll processes and legislation.

Skills & Competencies

Customer Focus
Professional and customer-focused approach.
Ability to build trust and maintain positive relationships.

Communication

Clear and confident communication skills.
Ability to explain information simply and effectively.

Organisation

Strong ability to prioritise workload and meet deadlines.
Good attention to detail and accuracy.

Problem Solving

Ability to investigate queries and identify solutions.
Willingness to learn and develop payroll knowledge.

Teamwork

Works collaboratively with colleagues.
Supports team objectives and service improvements.

Key Relationships

Internal:

Payroll Managed Services Team Leader
Payroll Advisors
Managed Services Team Manager
Customer Success Team
Implementation Team
HR and Finance Teams

External:

Payroll clients
Client employees and payroll contacts

Qualifications

Essential:

Demonstrable experience in administration, customer service or support roles.

Desirable:

Payroll qualification or working towards a payroll qualification (e.g. CIPP).
Experience of payroll or HR systems.

BrightHR Benefits

Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% food and drink discount
New Century 20% food and drink discount
Revolution De Cuba 20% food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks

Values & Behaviours

Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values
We drive the narrative by inspiring and engaging our team
We collaborate with rigor and embrace diversity of thought
We deliver with a united voice
We take ownership by staying close to team performance by Super Coaching and Walking the Walk
We keep our approach simple and stick to the playbook to deliver on promise
We think critically and commercially, assess the situation before jumping to the solution

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.

We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.

We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics

Apply Now

Refine Your Search

helpdesk support jobs in chapel en le frith, dby

Payroll Helpdesk Coordinator

Helpdesk Team Leader

Operations / IT Apprentice

IT Engineer Degree Apprentice

IT Support Technician

Facilities Operative

Head of Digital Technology, HSBC UK

Senior Data Scientist, Data Platforms

IT Engineer Level 2

Technical Helpdesk Agent

Level 1 Helpdesk Engineer

Technical Helpdesk Agent

Pension Systems Officer

Customer Operations Co-ordinator

Level 4 Network Engineer Apprentice

Onsite IT Support Engineer

IT Infrastructure Support Technician

Application Support Technician (8-Month Fixed Term)

Digital Systems Support and Training Officer

Technical Administrator

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