Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Do you have a passion for understanding customer needs and solving problems? Are you interested in working for an evolving and innovative company and joining a talented Solutions Consulting team in UKI? This could be the next step in your career!
As a Principal Solutions Consultant, you will play a critical role in positioning Genesys as a strategic partner for our customers, with AI at the core of everything we design, demonstrate, and deliver. You will operate as a senior, trusted advisor, leading complex customer engagements and shaping how we translate cutting-edge technology into clear business value.
Lead business-focused discovery sessions and CX workshops to deeply understand customer goals and challenges.
Design and present AI-driven, cloud-native solutions that clearly demonstrate business outcomes and value.
Translate complex technical concepts into clear, compelling business language for executive and non-technical audiences.
Deliver use-case–based demos, presentations, and proofs of concept, tailored to customer industries and personas.
Actively support value-based selling, including value articulation, benefit mapping, and support for business cases and value calculations.
Partner with Sales to define winning strategies on complex, high-impact opportunities and guide customers through their technical and strategic decision journey.
Build trusted relationships with customers, partners, and internal stakeholders, acting as a thought leader and advisor in key engagements.
Ensure quality, consistency, and innovation in solution design, storytelling, and demo execution.
Stay ahead of industry trends and competitive dynamics, especially in AI, and proactively bring new ideas into customer and internal conversations.
Mentor and coach other Solution Consultants, sharing best practices and innovative approaches to elevate the overall team.
Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
7+ years of experience in Solutions Consulting, Presales, Solution Architecture, or Technical Sales, ideally in SaaS, Cloud, AI, or CX environments.
Proven track record of success supporting enterprise customers through complex, transformational initiatives.
Strong understanding of AI, CCaaS, Customer Experience, Cloud Computing and SaaS architectures.
Demonstrated ability to run executive-level conversations and present confidently to C-level stakeholders.
Excellent communication, storytelling, and presentation skills, with the ability to simplify complex topics.
Highly innovative mindset, with a passion for exploring new ways to design, demo, and position solutions.
Strong analytical, problem-solving, and structured thinking skills.
Ability to manage multiple initiatives simultaneously in a fast-paced, matrixed environment.
Comfortable working cross-functionally and influencing without authority.
Willingness to travel as required.
Don’t have time to apply right now?
Save this job.
Leave your details and we’ll send you the relevant roles so you can review them and apply when it makes sense.
Takes less than a minute.
Get the details.
#LI-MC1
Working at Genesys
-
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
-
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
-
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
-
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
-
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
-
Our Talent Acquisition team reviews your application with the hiring team.
-
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
-
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
-
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
