Analytics manager Work, Jobs in Gotham, Ntt (with Salaries)

Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
8d
Website Optimisation Analyst
Games Workshop —Nottingham
- Hybrid work
- Microsoft Excel
- SQL
- JavaScript
- Free parking
- Employee discount
3d
Digital Transport Control Tower Manager
GXO Logistics —Nottingham
- Up to £68,000 a year
- Full-time
- APIs
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Head of Commercial (Severn Trent Water)
Lanes Group —Derby
- Full-time
- Hybrid work
- Civil engineering
- Business development
- Contracts
Quick apply
Commercial Consultant - Commercial Digital and Innovation - Solution Delivery
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Project management
- IT
12d
Freelance Social Media & Digital Communications Officer
Well for Life (working title of Derbyshire Positive Support) —Littleover
- Up to £20 an hour
- Part-time
- Hybrid work
- Social media management
- Communication skills
- Free parking
- Work from home
Quick apply
Regional Procurement Manager, UKI OPEX Procurement
Amazon UK Services Ltd. - A10 —Mansfield
- Full-time
- Microsoft Excel
- Management
- Sales
4d
Learning and Development Business Partner
Ideagen —Ruddington
- AI
- Communication skills
8d
Senior Manager, Group Revenue Recognition
Experian —Nottingham
- Full-time
- Hybrid work
- Continuous improvement
- Accounting
- Communication skills
- Annual leave
Quick apply
4d
Global Technology Engineer - Tabletting and Capsules
Reckitt —Nottingham
- Full-time
- AutoCAD
- Engineering
- Project management
- Employee assistance programme
- Life insurance
Third Party Security - Programme Support
Experian —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Project management
- Annual leave
Quick apply
Reporting & Planning Assistant Mgr
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
IT Project Manager
East Midlands Railway —Derby
- £53,000 a year
- Hybrid work
- Software development
- Agile
- Employee discount
- Flexible schedule
10d
Senior Manager, Group Revenue Recognition
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Continuous improvement
- Accounting
- Communication skills
- Annual leave
4d
Operations Manager
Amazon UK Services Ltd. —Bardon
- Full-time
- Engineering
- English
- Master's degree
Colleague Assurance Manager
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Annual leave
Category Assistant
Boots —Nottingham
- Full-time
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Senior AWS Data Engineer (Fixed Term Contract)
Microlise —Nottingham
- From £55,000 a year
- AWS
- AI
- Employee assistance programme
- Employee discount
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- Mentoring
Quick apply
Senior AWS Data Platform Engineer (Fixed Term Contract)
Microlise —Nottingham
- From £55,000 a year
- DevOps
- SQL
- AWS
- Employee assistance programme
- Employee discount

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Customer Service Manager

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Human resources
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £35,000-£37,000 per annum

Hours: 42.5 hours per week, Monday to Friday between the hours of 07:00-18:00

Location: Swadlincote, Derby, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Manager, you will lead a high-performing team dedicated to delivering exceptional customer experiences. You will oversee daily operations, coach and develop team members, implement service improvements, and ensure all interactions reflect the company’s values and commitment to excellence. By fostering a culture of accountability, collaboration, and continuous improvement, you will ensure every customer receives professional, efficient, and caring support.

Key Responsibilities:

Team Leadership: Lead, motivate, and coach the customer service team to achieve clear performance goals and boost morale. Foster a customer-first culture by recognising achievements and communicating the impact of their work.

Talent Development & Onboarding: Coach team members with regular feedback, performance reviews, and targeted training. Recruit, train, and assist with onboarding new colleagues, ensuring immediate understanding of products, systems, and service expectations.

Operational Excellence & Analytics: Monitor daily operations to ensure prompt and professional handling of all customer queries. Use performance data (e.g., response time, satisfaction scores) and analytics to identify trends, measure success, and implement improvement plans.

Strategic Improvement: Develop, implement, and standardise service processes and standards consistent with company values. Drive continuous improvement through new technologies and customer feedback systems to enhance service quality and efficiency.

Customer Resolution: Personally handle complex customer escalations using empathy and sound judgment for fair, timely resolutions. Maintain accurate CRM records for data integrity.

Collaboration: Partner with departments like sales, logistics, and finance to ensure seamless communication and resolve cross-functional issues impacting customers.

Stakeholder Communication: Prepare regular reports for senior management summarising service performance, challenges, and proposed solutions.

Managing People: Follow procedures such as investigations, disciplinaries, wellbeing meetings and related processes following all company policies, collaborating with HR where required.

This list is not exhaustive

Requirements:

How You'll Do It:

Strong leadership, coaching, and communication skills, with the ability to inspire and engage teams.
Proficiency in CRM systems, SAP, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem-solving and conflict-resolution abilities, with a calm and professional approach under pressure.
Strong analytical skills and ability to interpret performance data to drive improvements.
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.
Good financial and commercial awareness, with the ability to manage budgets and service KPIs effectively.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

analytics manager jobs in gotham, ntt

Customer Service Manager

Website Optimisation Analyst

Digital Transport Control Tower Manager

Head of Commercial (Severn Trent Water)

Commercial Consultant - Commercial Digital and Innovation - Solution Delivery

Freelance Social Media & Digital Communications Officer

Regional Procurement Manager, UKI OPEX Procurement

Learning and Development Business Partner

Senior Manager, Group Revenue Recognition

Global Technology Engineer - Tabletting and Capsules

Third Party Security - Programme Support

Reporting & Planning Assistant Mgr

IT Project Manager

Senior Manager, Group Revenue Recognition

Operations Manager

Colleague Assurance Manager

Category Assistant

Senior AWS Data Engineer (Fixed Term Contract)

Sales Manager

Senior AWS Data Platform Engineer (Fixed Term Contract)

I want to receive the latest job alerts for analytics manager in gotham, ntt

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