Technical support analyst Work, Jobs in London (with Salaries)

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Support Analyst
dunnhumby —London
- Travel
- Organisational skills
- Time management
- Flexible schedule
Quick apply
1d
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
2d
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
3d
Systems Support Analyst
TAM Integrated Solutions —London
- Up to £49,500 a year
- Full-time
- Azure
- Oracle
- DevOps
- Annual leave
- Life insurance
Quick apply
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
2d
Service Desk Analyst - Apprentice
T-Tech —London
- Customer service
- Mentoring
- IT
Quick apply
Senior Support Analyst
MRI Software —London
- Full-time
- Customer service
- SQL
- Communication skills
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
Technology Operations Analyst
Starling —London
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Trading Platform Support Analyst
TS Imagine —London
- Engineering
- Windows
- SQL
Quick apply
IS Service Analyst
NSPCC —London
- Customer service
- Organisational skills
- IT
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Clinical Systems Project/ Operational Support Analyst
Hertfordshire Community NHS Trust —Welwyn Garden City
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Continuous improvement
- Flexible schedule
1d
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply

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Support Analyst

dunnhumby -
London

Quick apply

Job details

1 day ago

Benefits

Flexible schedule

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
Ticket management
ITIL
Organisational skills
ServiceNow
Customer support
Customer interaction
Active Directory
Time management
Mobile devices

Full job description

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We're looking for a Support Analyst who expects more from their career. The Support Analyst will provide high-quality, office based IT support from the Support Bar, acting as a first point of contact for users and delivering excellent customer experience while resolving day-to-day IT issues using defined tools, processes and escalation paths.

Key accountabilities:

Technical Support
- Deliver level 1 and 2 technical support across Windows/macOS, Microsoft 365, mobile devices, AV and meeting room technology to walk-up users.
- Deliver level 2 technical support across Windows/macOS, Microsoft 365, mobile devices, AV and meeting room technology to remote users.
- Troubleshoot hardware, software, account and configuration issues and escalate to senior Support Bar Analysts where required.
- Support Joiners, Movers and Leavers processes with device builds/wiping, imaging, deployments and basic Active Directory administration tasks.
Operational & Service Delivery
- Log and manage tickets accurately in ServiceNow, ensuring SLA adherence and correct prioritisation.
- Contribute to knowledge articles and documentation to improve team capability, Service Desk and Automation coverage.
- Maintain stock levels, assist with asset management/CMDB record accuracy and support shipping and procurement activities.
User Experience & Communication
- Ensure proactive coverage of the Support Bar and maintain high standards of customer service at all times.
- Demonstrate consistently professional engagement with users with frequent updates.
Collaboration
- Work collaboratively with global teams and support remote site activities where required.
- Develop towards being main point of contact (Office Champion) for remote sites. This will require some European travel.

What we expect from you:

Exposure to enterprise IT environments and basic ITIL understanding would be advantageous but not essential.
A passion for technology and a strong customer service mindset.
Solid time management and organisational skills.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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Refine Your Search

technical support analyst jobs in london

Support Analyst

IT Support Analyst

Support Analyst (12 month FTC)

Systems Support Analyst

First Line Service Desk Analyst

Associate Product Support Analyst

Operational IT Analyst

Service Desk Analyst - Apprentice

Senior Support Analyst

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

Service Desk Analyst

Service Desk Analyst

Service Delivery Analyst

Technology Operations Analyst

Trading Platform Support Analyst

IS Service Analyst

Service Desk Analyst

Financial Markets Infrastructure Services - Technical Analyst

Clinical Systems Project/ Operational Support Analyst

1st Line Support Analyst

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