Service desk Work, Jobs in West Yorkshire (with Salaries)

Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
1d
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
3d
Office Administrator
BHB GLASS SYSTEMS LTD —Wombwell
- From £12.71 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Free parking
- Sick pay
Quick apply
3d
Customer Service Advisor
Convex Services —Sheffield
- £14 - £16 an hour
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Paid training
Quick apply
1d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Computer networking
- Communication skills
- Free parking
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
1d
IT Support Manager
EH Digital Technologies Ltd —Leeds
- £56,000 - £79,000 a year
- Computer Science
- Bachelor's degree
- Team management
- Referral programme
- Sick pay
Quick apply
2d
Hire & Sales Coordinator
GAP Group —Bradford
- Full-time
- Sales
- Organisational skills
- Communication skills
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
1d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Customer service
- Team management
- Communication skills
- Free parking
- Annual leave
Quick apply
Infrastructure Engineer
ACCENT housing —Bradford
- £50,321 a year
- Full-time
- Hybrid work
- Azure
- Travel
- SharePoint
- Annual leave
- Employee discount
Quick apply
11d
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
2d
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
Executive Assistant
Drew Forsyth & Co —Hebden Bridge
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- In-person
- Communication skills
- Flexible schedule
Quick apply
14d
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
1d

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service desk jobs near west yorkshire

Service Desk Analyst

Card Factory -
Wakefield

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Job details

Permanent
£29,000 - £31,000 a year
1 day ago

Qualifications

Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Ticket management
ERP software
Case record updates
Microsoft Office Suite
User account management
Technical support incident logging
POS
Customer support
IT incident logging
Retail experience
Application support
Incident log maintenance
Communication skills

Full job description

About The Role

Are you passionate about tech and love helping people? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’ve got an exciting opportunity for you to join our team as an IT Service Desk Analyst.

Based on site at our Support Centre in Wakefield, this isn’t just another IT role – it’s a chance to be part of a team that’s shaping the future of cardfactory. We’re on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.

With great progression opportunities and the chance to get involved in a variety of technologies, you’ll be supported to grow throughout our new five‑year strategy.

This role also includes participation in an on‑call rota, providing out‑of‑hours support as required.

If you’re motivated, love working with people, and want to be part of a supportive team, we’d love to hear from you.

What you’ll be doing:
You’ll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that’s over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.

Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. You’ll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you’ll escalate it to the right team or third-party partner.

Keeping users updated is key, so you’ll provide clear progress updates on their requests and incidents. You’ll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.

Beyond day-to-day fixes, you’ll look for patterns and trends, helping us prevent repeat issues and improve our service. You’ll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.

What we’re looking for:

Experience working on an IT Service Desk, ideally in a retail environment.
Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
A good understanding of ITIL best practices and how they apply day-to-day.
Excellent communication and problem-solving skills, with a positive, can-do attitude.
Flexibility to work outside core hours when needed.

Apply Now

Refine Your Search

service desk jobs in west yorkshire

Service Desk Analyst

Service Desk Analyst

Office Administrator

Customer Service Advisor

Service Desk Analyst (European Language Speaker)

IT Technician

IT Support Manager

Hire & Sales Coordinator

IT Support & Projects Technician

1st-2nd Line IT Support Engineer

IT Field Engineer

Team Leader - RRRM

Infrastructure Engineer

Service Desk Analyst

Service Desk Analyst

Service Desk Agent

Enterprise Service Desk Engineer

Executive Assistant

Service Desk Manager

IT Support Analyst

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