Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
13d
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
Quick apply
6d
Business Analyst (Guidewire Claims)
FalconSmartIT —London
- Training & development
Quick apply
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Product management
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Support Desk Analyst
Nscale —London
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Software Support Specialist
LegalRM —Orpington
At least 2-3 years' experience in a client-facing software support, application support, SaaS support, technical support, help desk, implementation support or…
£32,000 - £40,000 a year
Quick apply
Technical Support Engineer
DoorDash USA —London
Within Integrations, we connect our in-store platform to point-of-sale systems so restaurants see accurate check data, spend, and service status alongside guest…
Quick apply

I want to receive the latest job alerts for technical support analyst in sidcup, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Cubic Corporation -
Salfords

Apply Now

Job details

Full-time
13 days ago

Qualifications

Microsoft Word
Technical troubleshooting
ITIL Certification
PCI
Stakeholder liaison
Microsoft SQL Server
Microsoft Office Suite
Bachelor's degree
Fraud prevention and detection
Application support

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

The Fraud and Applications Support Analyst is responsible for providing second line technical support to multiple customers across various regions. They will work across 20+ custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems. The Fraud and Applications Support Analyst is also responsible for operating various prevention schemes to identify and reduce fraud.

Job Duties and Responsibilities:

Essential:

Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation.
Provide second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems.
Develop fraud reports, designed to identify instances of fraud.
Administer the daily fraud checklists. Review and analyse transactions to identify any cases of actual or suspected fraud.
Fully investigate any cases of actual or potential fraud.
Regularly review existing solutions and propose new solutions to improve processes to minimise the risk of fraud.
Liaise with other teams and external customers to prevent/capture fraud and administer hotlists.
Regularly review and where necessary amend support documents, ensuring they are up to date, comprehensible and available to other team members
Prepare service level agreement (SLA) reports on production services. This includes performance data collection, coordinating problem management system outputs, producing graphs as required for inclusion in the four weekly service reports
Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Skills knowledge and experience:

Essential:

Solid experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL)
Experience of small to large scale transactional systems within a fraud/application support role
Competent user of MS, specifically Excel, Access, Outlook and Word
Experience of working with sensitive/confidential information
Experience of working with remote teams

Desirable:

Experience of Unix shell scripting, .Net, C#, ASP.Net programming
Experience of working as part of a 24/7 support team
Knowledge of ITSO smart ticketing
Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations
Experience of working in a fraud prevention/fraud analysis role
Good understanding of payment processing and fraud prevention processes
Experience of working in a DevOps role/environment

Education and qualifications:

Essential:

BA/BSc in IT or other related discipline or equivalent experience

Desirable:

ITIL foundation or higher

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

technical support analyst jobs in sidcup, gtl

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Senior IT Customer Support Analyst, Desktop Support

Senior IT Service Desk Analyst

Senior Data Analyst (L4) Apprenticeship Trainer

Co Pilot Adoption, Learning & Change Analyst

Business Analyst (Guidewire Claims)

HR Systems Analyst

FIX Analyst, Charles River Development, Assistant Vice President

Service Desk Analyst - 6 Months Contract

Support Desk Analyst

Other jobs to consider

I want to receive the latest job alerts for technical support analyst in sidcup, gtl

Related Searches

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected