Technical support analyst Work, Jobs in Sidcup, Gtl (with Salaries)

Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
4h
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
13d
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
Quick apply
7d
Business Analyst (Guidewire Claims)
FalconSmartIT —London
- Training & development
Quick apply
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Product management
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Support Desk Analyst
Nscale —London
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
4h

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Senior Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
4 hours ago

Benefits

Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Mentoring junior staff
Network infrastructure
Continuous improvement
Mentoring
Network support
Technical writing
IP networking
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands-on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service Desk.

ROLE DESCRIPTION

As a Senior Service Desk Analyst, you’ll provide 2nd and 3rd line technical support, assist with customer onboarding, and support the delivery of infrastructure and cloud solutions.

You’ll be a key escalation point for the Service Desk, helping to resolve complex technical issues while mentoring junior engineers and contributing to the continuous improvement of our services.

KEY RESPONSIBILITIES

Provide 2nd and 3rd line technical support to internal users and managed customers.
Troubleshoot desktop, server, networking and Microsoft 365 issues.
Support Microsoft Intune, Entra ID and endpoint management.
Build, configure and deploy laptops, desktops and mobile devices.
Assist with the technical onboarding of new customers.
Configure and support networking equipment, including firewalls, switches, wireless networks and VPNs.
Support infrastructure projects, cloud migrations and system upgrades.
Maintain secure endpoint configurations and assist with implementing Zero Trust security principles.
Produce monthly technical and service reports.
Create and maintain technical documentation and knowledge base articles.
Act as an escalation point for the wider Service Desk team.
Support continuous improvement initiatives across the Service Desk.

ESSENTIAL SKILLS & EXPERIENCE

Minimum 3 years experience in an IT Support, Service Desk or MSP environment.
Strong experience supporting Microsoft 365 environments.
Microsoft Intune and Entra ID.
Windows 10/11 and Windows Server administration.
Active Directory and Group Policy.
Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching).
Excellent troubleshooting and diagnostic skills.
Strong communication and customer service skills.
Ability to prioritise workloads and manage multiple tasks effectively.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Microsoft certifications (MD-102, MS-102, AZ-104 or equivalent).
Knowledge of Microsoft Defender and endpoint security.
Experience with Datto RMM, HaloPSA or similar service management platforms.
PowerShell scripting.
Understanding of Cyber Essentials and Zero Trust security principles.

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Career progression opportunities.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

technical support analyst jobs in sidcup, gtl

Senior Service Desk Analyst

Technology Service Desk Analyst

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Senior IT Customer Support Analyst, Desktop Support

Senior IT Service Desk Analyst

Senior Data Analyst (L4) Apprenticeship Trainer

Co Pilot Adoption, Learning & Change Analyst

Business Analyst (Guidewire Claims)

HR Systems Analyst

FIX Analyst, Charles River Development, Assistant Vice President

Service Desk Analyst - 6 Months Contract

Support Desk Analyst

1st Line Service Desk Analyst

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